Knowcross (by Unifocus)

4.7 (2 REVIEWS)

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Knowcross (by Unifocus)

4.7 (2 REVIEWS)

Unranked in Staff Collaboration Tools

Guest Service Management, Houskeeping Software, Guest Data on Smartphones, Guest Complaint Management - Service Breakdown, Preventive Maintenance, and Hotel Checklists

Ratings Summary

4.7
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
4.0/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Knowcross (by Unifocus) is the #8 most trending product in the Staff Collaboration Tools category (out of 53) and the #358 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Unifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Knowcross (by Unifocus)
Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
Unifocus’ (formerly Knowcross) workforce management platform helps manage daily hotel operations. Replacing multiple-point solutions, Unifocus automates forecasts and schedules based on business demand, employee availability, service standards, and work rules. Staff is aligned with a powerful Time and Attendance module that automates shift swaps and updates availability. Once scheduled, the staff operates efficiently within the dynamic operations suite that streamlines housekeeping, guest requests, and maintenance – all from a mobile app people love to use.

Capabilities

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Unifocus doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

9

References

0

Featured Customers

Success Stories

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Unifocus doesn’t have any case studies available

Popularity by Segment

Size

5 | X-Small (1-9 room)

1 | Small (10-24 room)

12 | Large (75-199 room)

24 | X-Large (200+ room)

Country

30 | United States of America

4 | Canada

2 | United Kingdom

1 | Puerto Rico

1 | Lebanon

1 | Singapore

1 | Thailand

1 | Philippines

1 | Hong Kong

1 | Japan

Type

15 | Resorts

14 | Luxury Hotels

11 | Branded Hotels

5 | City Center Hotels

5 | Extended Stay & Serviced Apartments

3 | Bed & Breakfast & Inns

3 | Airport/Conference Hotels

2 | RV Parks & Campgrounds

1 | Boutiques

1 | Casinos

1 | Hostels

1 | Limited Service & Budget Hotels

1 | Motels

Region

34 | North America

6 | Asia Pacific

2 | Europe

1 | Central America

Category

36 | Scheduling & Labor Management

6 | Housekeeping Software

2 | Staff Collaboration Tools

More Products by Unifocus

https://ucarecdn.com/f15c54a1-56fc-48ca-b0e4-545657a713db/-/crop/1031x644/54,0/-/preview/
https://ucarecdn.com/20c71b65-bd7a-4c7c-92d0-359183278349/
https://ucarecdn.com/b8e1a146-c6c7-46c2-b901-ce96fc09b53d/

Hotelier Rating

Excellent
24
Very Good
6
Average
8
Poor
2
Terrible
3

Property Size

  • X-Small (5)
  • Small (1)
  • Large (12)
  • X-Large (24)

Country

  • United States of America
    United States of America
    (30)
  • Canada
    Canada
    (4)
  • United Kingdom
    United Kingdom
    (2)
  • Puerto Rico
    Puerto Rico
    (1)
  • Lebanon
    Lebanon
    (1)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)
  • Philippines
    Philippines
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (6)
  • Central America
    Central America
    (1)
10

Easy & Convinieance

Security Manager from 200 to 499 room Extended Stay & Serviced Apartment in (Thailand)

Verified
17 months ago
Easy and convenience in the system, easy recorded and tracks with tasks assignment. the system very helpful for work and environmental.
Country Thailand
Security Manager
X-Large Hotel
9

Overall Great Experience!!

Front Office Manager from 500+ room Luxury Hotel in Singapore (Singapore)

Verified
5 years ago
- A straightforward system that is easy to use. - Able to churn statistics easily and reports are easy to understand as well. - Customer support is also prompt. - Being able to use the checklist on the go is useful for operations people.
Country Singapore
Front Office Manager
X-Large Hotel
  • 1

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More About Unifocus

UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.

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Support

Unverified

Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Responsiveness

Excellent

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