Nuvola (by Sabre)

4.6 (38 REVIEWS)

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HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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Nuvola (by Sabre)

4.6 (38 REVIEWS)

Ranked 5 (out of 53) in Staff Collaboration Tools

Connect teams, tasks, and guests

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Ratings Summary

4.6
Excellent
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Nuvola (by Sabre) is the #7 most trending product in the Staff Collaboration Tools category (out of 53) and the #255 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Nuvola (by Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Nuvola is a comprehensive task management and guest engagement solution, which is focused on service optimization and strengthening daily hotel operations. Amplify team productivity by streamlining communication between front of house and back of house teams. Nuvola also helps you achieve brand standards with a single, integrated solution to ensure consistency and a quality stay every time. It enables you to anticipate guest needs and react promptly, which drives guest satisfaction scores and property ratings. Plus, Nuvola is easy to use, so your staff will love it too! Nuvola also has a staff mobile app, so your teams on-property can make updates on the go. We have products for task management, shift changes, preventative maintenance, guest incident management, housekeeping, inspections, concierge, package handling, lost & found, guest chat, and even a white-labeled guest application. We are proud partners with leading PMS companies for two-way integrations.

Capabilities

profile-empty-state.svg

Sabre doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Tickets

Staff Collaboration Tools
Assign, track, and complete guest requests and work orders. You can also set target times and automate escalation alerts.

INCLUDED

Concierge

Concierge Software
Book guest activities, manage amenities, and create custom itineraries.

INCLUDED

Guest Chat

Guest Messaging Software
Efficiently manage pre-arrival, in-stay, and post-stay communication with guests.

INCLUDED

Inspections & Maintenance

Hotel Maintenance Software
Automate the scheduling of preventative maintenance.

INCLUDED

Housekeeping

Housekeeping Software
Track and manage housekeeping with a user-friendly system.

INCLUDED

Guest App

Hotel Guest Apps
Make it easy for guests to engage with you while on property with Angel, Nuvola's white-labeled guest application. Guests access it via the web, no download is required. Angel has a fully customizable directory to showcase property photos, maps, and information about your amenities, dining, etc. Angel also empowers guests to create service requests from their devices anywhere, anytime; these requests show up in Nuvola's Tickets module for staff to service.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sabre Average Sabre

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0

Success Stories

4

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

7 | Medium (25-74 room)

27 | Large (75-199 room)

68 | X-Large (200+ room)

Country

84 | United States of America

7 | Mexico

4 | Canada

3 | United Arab Emirates

3 | United Kingdom

3 | Egypt

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

64 | Luxury Hotels

37 | Boutiques

33 | Branded Hotels

28 | Resorts

14 | City Center Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

4 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

95 | North America

14 | Europe

9 | Asia Pacific

9 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

75 | Booking Engine

51 | Hotel Reservations Systems

48 | Channel Managers

38 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

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Hotelier Rating

Excellent
85
Very Good
20
Average
18
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (7)
  • Large (27)
  • X-Large (68)

Country

  • United States of America
    United States of America
    (84)
  • Mexico
    Mexico
    (7)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Egypt
    Egypt
    (3)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (95)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
8

A tool kit that has it all, and yet feels like it needs more...

Rooms Division Manager from 200 to 499 room Branded Hotel in Riviera Nayarit (Mexico)

Verified
4 months ago
We really like the number of modules and the possibility to work individually with each tool. The simple live reporting tools with useful presents that can save lots of time (specially with the charts included and the quick selection of statistics) and easy to read email reports that you can quickly send to others including the selected inf...
Country Mexico
Rooms Division Manager
X-Large Hotel
2

System has gone downhill since merger

General Manager from 75-99 room Boutique in (United States of America)

Verified
6 months ago
Impossible to get timely assistance when the system goes down which is frequently. Housekeeping is unusable as you cannot update room status from the floor and have to update in PMS system even though system is supposedly integrated.
Country United States of America
General Manager
Large Hotel
8

Beyond communication.

PBX MANAGER from 200 to 499 room Branded Hotel in (Mexico)

Verified
6 months ago
We have found this tool very useful regarding the collaboration among the staff. This app is friendly and easy to communicate each requirement.
Country Mexico
PBX MANAGER
X-Large Hotel
7

Nuvola Used 2 Years Now

Engineering Office Manager from 200 to 499 room Luxury Hotel in Destin (United States of America)

Verified
6 months ago
We switched from HotSOS and this interface looks much nicer. I like being able to see history of rooms and issues in Reports. We use it at our hotel for maintenance, housekeeping, lost and found, and guest messaging. Guest messaging has proven extremely helpful to notify our guests of something like a fire alarm test or other disruption. Is...
Country United States of America
Engineering Office Manager
X-Large Hotel
9

Cloud

Director of Front office from 200 to 499 room Hostel in Dubai (United Arab Emirates)

Verified
7 months ago
User friendly, a lot of features, security and the handover part are great , team learn it very quickly ,
Country United Arab Emirates
Director of Front office
X-Large Hotel
9

User Friendly and easy to Teach.

Housekeeping Manager from 100 to 199 room Luxury Hotel in Doha (Qatar)

Verified
7 months ago
Best part of Nuvola to get all the things together in one place like Room allocation, Maintenance, Checklists, Audits which help my team to save time check details in one time. this is very good for team members.
Country Qatar
Housekeeping Manager
Large Hotel
10

Just Say Yes!

Communication Supervisor from 200 to 499 room Branded Hotel in Orlando (United States of America)

Verified
7 months ago
I like the inter active with the guest on guests chat. along with finding packages that have been delivered and not been brought upstairs from shipping and receiving. Able to log in requests for guests and seeing when the request has been comleted.
Country United States of America
Communication Supervisor
X-Large Hotel
10

SVP of IT

SVP of IT from 500+ room Resort in Sunrise (United States of America)

Verified
12 months ago
the platform is easy to use and robust as well as the partnership is excellent with account management teams. Stability and evolution has been key focus lately and definately is demonstrated in roadmap.
Country United States of America
SVP of IT
X-Large Hotel
10

Respond quickly to any need we have

Chief Concierge from Luxury Hotel in Miami Beach (United States of America)

Verified
5 years ago
What I like the most is how they can adapt so easy to my needs without any hesitation. And how they respond so quickly to any need we have.
Country United States of America
Chief Concierge
10

Nuvola state of the art Hospitality system

Controller from Branded Hotel in Miami Beach (United States of America)

Verified
5 years ago
User friendly, very practical and accessible Functionality Fully customizable Integration capability Smooth implementation Very responsive customer support (Review updated 12/30/18) Original Review 1/22/18: Very satisfied with the overall performance of this product. I believe Nuvola is becoming the trendsetter in the industry - Smooth in...
Country United States of America
Controller
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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