TourDesk

5.0 (1 REVIEWS)

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, TourDesk is the #9 most trending product in the Concierge Software category (out of 31) and the #705 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

TourDesk’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About TourDesk
Founded in 2013 | Headquarters in Reykjavík (Iceland) | 23 employees
TourDesk, designed exclusively for hotels and guesthouses, streamlines tour bookings, elevates service quality, and reduces front-desk and back-office workload. Our platform offers an Agent System for efficient in-person bookings and a branded Sales Portal for guests to plan their adventures, generating automatic revenue. Best of all, it's free to use, and we pay commissions for every sale, aligning our success with yours.

Capabilities

Upselling Tours and Activities

Book Tours and Activities in 1 minute

Live availability from Suppliers

Customer Support

Add local accommodation providers as sellers

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Available Add-ons & Modules

Agent System

Upselling Software
Used by the front desk staff as a point-of-sale. The Agent System allows the front desk and/or concierge to easily and securely identify, book, and confirm a tour for a guest standing in front of them.

INCLUDED

Sales Portal

Hotel Guest Apps
used by guests to plan their own adventure. The Sales Portal allows you to earn revenue from your guest’s bookings automatically. TourDesk creates a Sales Portal for you and customizes it with your logo and brand colors. You can then simply share the Sales Portal with your guests who then can book their experiences on their own in one location.

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

TourDesk Average TourDesk

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Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Large (1)

Country

  • Iceland
    Iceland
    (1)

Region

  • Europe
    Europe
    (1)
10

Tour Desk

Hotel manager from 100 to 199 room Luxury Hotel in Kópavogur (Iceland)

Verified
6 months ago
I had the pleasure of receiving exceptional assistance from both Bryndís and Chus at Tour Desk. Bryndís went above and beyond in creating outstanding content for us, which truly enhanced our experience. It's clear that Tour Desk is incredibly fortunate to have such talented individuals managing the solution. Their dedication and expertise m...
Country Iceland
Hotel manager
Large Hotel
  • 1

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Integrations

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Property Management Systems

Support

Unverified

TourDesk has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

Suppo Info Image Green check icon

2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

100%

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