Sertifi for Authorizations

4.7 (107 REVIEWS)

HTR Score icon
HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sertifi for Authorizations

4.7 (107 REVIEWS)

Ranked 2 (out of 15) in Cyber Security & Fraud Prevention

2024 Finalist HotelTechAwards

Hoteliers voted Sertifi Inc as the #2 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Reduce chargebacks and get secure credit card authorization forms back in minutes with Sertifi.

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Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sertifi for Authorizations is the #2 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #329 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Sertifi Inc as the #2 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Sertifi for Authorizations
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
There’s a reason 15,500+ hotels trust Sertifi. Start capturing digital credit card authorization forms with Sertifi, a PCI compliant solution that's easy and secure for you and your customers. Your peers are already getting forms back in minutes and detecting payment risk early. Every subscription comes with free advanced fraud tools, helping you save hundreds to thousands a year on chargebacks.

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Capabilities

Free Fraud Verification Tools

Address Verification Service

Free e-Confirmations

Reduced Turnaround Times

PCI Compliance

Features

Security

4/5 features

Compliance

4/5 features

Data Management

4/5 features

Available Add-ons & Modules

Advanced Fraud Tools

Instantly verify every transaction and get the necessary information to deny potentially fraudulent transactions. Review an A-F fraud score and other details to help you validate payment information before fraud results in expensive, time-consuming chargebacks.

INCLUDED

e-Confirmations

Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal or turning it on from your existing authorizations portal.

INCLUDED

Embedded Forms

Easily link to your authorization forms directly from your website, email signature, or other location. By making it easy to purchase spa services, gift cards, and more, your customers can enjoy greater convenience while you enjoy higher revenue with no extra effort.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sertifi Inc Average Sertifi Inc

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1

Success Stories

5

References

6

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

2 | Small (10-24 room)

6 | Medium (25-74 room)

65 | Large (75-199 room)

112 | X-Large (200+ room)

Country

182 | United States of America

7 | Canada

3 | United Arab Emirates

3 | Mexico

2 | Qatar

1 | United Kingdom

1 | India

1 | Cayman Islands

Type

117 | Branded Hotels

61 | Luxury Hotels

36 | Resorts

23 | Bed & Breakfast & Inns

22 | Airport/Conference Hotels

20 | City Center Hotels

18 | Boutiques

17 | Limited Service & Budget Hotels

10 | Extended Stay & Serviced Apartments

6 | RV Parks & Campgrounds

5 | Hostels

4 | Casinos

4 | Vacation Rentals & Villas

1 | Motels

Region

192 | North America

5 | Middle East

1 | Europe

1 | Asia Pacific

1 | Central America

Category

107 | Cyber Security & Fraud Prevention

105 | Payments Processing Software

34 | RFPs & Proposal Management Software

More Products by Sertifi Inc

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https://ucarecdn.com/e291cbe4-7244-4a00-86f5-ce44845a3dce/-/crop/1334x834/118,0/-/preview/

Hotelier Rating

Excellent
172
Very Good
17
Average
5
Poor
4
Terrible
2

Property Size

  • X-Small (3)
  • Small (2)
  • Medium (6)
  • Large (65)
  • X-Large (112)

Country

  • United States of America
    United States of America
    (182)
  • Canada
    Canada
    (7)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Qatar
    Qatar
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • India
    India
    (1)
  • Cayman Islands
    Cayman Islands
    (1)

Region

  • North America
    North America
    (192)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (5)
  • Central America
    Central America
    (1)
9

A solid partner for our hotels

Head of Payments Product Management from 500+ room Branded Hotel in Dubai (United Arab Emirates)

Verified
5 months ago
Sertifi has the scale to service our hotels, and has partnerships with other vendors, allowing hotels to bundle products together in a way that makes it easier for them to implement total solution packages
Country United Arab Emirates
Head of Payments Product Management
X-Large Hotel
8

Easy when working with clients

Director from RV Parks & Campground in (United States of America)

Verified
5 months ago
"Sertifi has been a lifesaver for us! Since we started using Sertifi, we have seen a quicker turn around when collecting payments while completely streamlining our Accounting/Finance team’s processes. Now more than ever, the best part of Sertifi for our team is having the ability to quickly refund or clone payments for our clients”
Country United States of America
Director
10

Professionalism, Sense of Urgency

Director, OTC Hotel Accounting from 500+ room in San Jose (United States of America)

Verified
6 months ago
Sertifi provides secure payment solutions for my vendors The Sertifi Team provides prompt professional service and is always flexible with training Sertifi has provides solutions for pre-payments, eAuthorizations, and esignatures; these are necessities for my line of businessA special bonus is Sertifi interfaces with a platform we already use
Country United States of America
Director, OTC Hotel Accounting
X-Large Hotel
10

Easy to Use

Director of Catering & Events from 200 to 499 room Bed & Breakfast & Inn in Tempe (United States of America)

Verified
6 months ago
Aside from cyber security and fraud prevention, I genuinely enjoy the ease of use on Sertifi, for myself, and most of my clients.
Country United States of America
Director of Catering & Events
X-Large Hotel
10

Sertifi Awesome

Front desk manager from 200 to 499 room Branded Hotel in Atlanta (United States of America)

Verified
6 months ago
Sertifi is a great program. It helps to stop fraud. It is easy to use for you and guests. You get notifications every step from recieving to signed and returned.
Country United States of America
Front desk manager
X-Large Hotel
6

ehhhh its alright

Senior Sales Manager from 100 to 199 room Branded Hotel in Brookline (United States of America)

Verified
6 months ago
Could be better, honestly it works which is the most important part. If its your only option or cheaper I would say use it
Country United States of America
Senior Sales Manager
Large Hotel
Amy from Sertifi Inc replied
We’d love to connect and provide additional support to ensure you’re getting the most out of your Sertifi experience. A member of our team will reach out via email.
9

Credit Card Authorizations Sent via Sertifi

Group Reservations Coordinator from 100 to 199 room Luxury Hotel in Healdsburg (United States of America)

Verified
6 months ago
Guests feel comfortable using the product with no concern of fraud or breach of their privacy. Data is transferred directly to our hotel's PMS system once the guest completes the document.
Country United States of America
Group Reservations Coordinator
Large Hotel
2

Sertifi could be better, to be honest.

Reservations from 200 to 499 room Luxury Hotel in Miami Beach (United States of America)

Verified
6 months ago
There's little to enjoy in my opinion but I like how it's 3 easy clicks to send the form. Like I said, it could be more user friendly.
Country United States of America
Reservations
X-Large Hotel
Amy from Sertifi Inc replied
We’d love to connect and provide additional support to ensure you’re getting the most out of your Sertifi experience. A member of our team will reach out via email.
10

Flexible, Secure, & Well Rounded

IT Applications Analyst from 500+ room Branded Hotel in Merrillville (United States of America)

Verified
6 months ago
Sertifi has benefit White Lodging in many ways outside of ePayments. The flexibility to remain compliant has been a great piece of this solution.
Country United States of America
IT Applications Analyst
X-Large Hotel
10

User friendly, Secure and Time Saving

Sales Coordinator from 100 to 199 room Branded Hotel in Atlanta (United States of America)

Verified
6 months ago
Both sides of the platform are easy to use, rarely have guests needing help with submitting credit cards. Sending contracts through Sertifi make it quick and easy for e-signing. We have had zero chargebacks or fraud since switching to Sertifi and it puts the guests/companies minds at ease knowing their CC information is secured.
Country United States of America
Sales Coordinator
Large Hotel
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Expert Q&A and Partner Recommendations

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Support

Unverified

Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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