Inn-Flow

4.8 (136 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 3 (out of 37) in Hotel Accounting Software

2024 Finalist HotelTechAwards

Hoteliers voted Inn-Flow as the #3 Hotel Accounting Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

One Solution. Built for Hotels.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Inn-Flow is the #3 most trending product in the Hotel Accounting Software category (out of 37) and the #118 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Inn-Flow has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Inn-Flow as the #3 Hotel Accounting Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Inn-Flow
Founded in 2009 | Headquarters in Cary (United States) | 100 employees
Inn-Flow is the fastest growing hotel management platform in the industry because it’s designed to manage all aspects of hotel operations, saving owners time and money in all departments. Our platform is backed by a 98% retention rate and supports over 1,000 hotels. Inn-Flow is a single platform that runs Accounting, Labor, Procurement, and Sales. We also offer Payroll and Bookkeeping Services.  Take advantage of the best hotel software platform on the market to gain increased visibility into the performance of your hotel portfolio. Inn-Flow's interactive dashboards provide actionable analytics so you can make more informed business decisions. Consolidate multiple vendors into one solution for greater visibility and productivity.

Capabilities

Budgeting and Forecasting

Enterprise Reporting

PMS Integrations

AP Automation

Bank Sync / Reconciliation Automation

Features

Accounting

4/5 features

Forecasting & Budgeting

4/5 features

Reporting

4/5 features

Compliance & Tax

4/5 features

Data Management & Integration

4/5 features

Available Add-ons & Modules

Labor Management Software

Scheduling & Labor Management
All the tools you need to manage labor costs and improve efficiency with a facial recognition time clock, drag and drop scheduling, overtime at risk alerts and actionable analytics.

PREMIUM ADD-ON

Payroll

Payroll Software
Inn-Flow can process your payroll for you, with the bonus of automated integration between Labor Management and Accounting.

PREMIUM ADD-ON

Bookkeeping Services

Hotel Accounting Software
Our dedicated accounting support specialist can help with your everyday internal bookkeeping functions so that you can focus on the core management of the assets.

PREMIUM ADD-ON

Budgeting and Forecasting

Hotel Accounting Software
Create annual budgets and forecast directly in the software. We also provide the ability to create project budgets and capital budgets.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Inn-Flow Average Inn-Flow

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No matching results

2

Success Stories

3

References

14

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

21 | Medium (25-74 room)

106 | Large (75-199 room)

36 | X-Large (200+ room)

Country

164 | United States of America

2 | India

1 | Bahamas

1 | Poland

Type

128 | Branded Hotels

43 | Bed & Breakfast & Inns

37 | Limited Service & Budget Hotels

21 | Extended Stay & Serviced Apartments

20 | Airport/Conference Hotels

16 | Hostels

14 | Luxury Hotels

11 | Resorts

9 | Motels

8 | Boutiques

7 | City Center Hotels

4 | RV Parks & Campgrounds

Region

164 | North America

2 | Asia Pacific

1 | Europe

1 | Central America

Category

136 | Hotel Accounting Software

86 | Scheduling & Labor Management

More Products by Inn-Flow

https://ucarecdn.com/fce76eba-ff1e-4bd1-85e0-d653c513c87c/
https://ucarecdn.com/54f162f5-ce2b-4715-980c-1bf8aff43c44/

Hotelier Rating

Excellent
162
Very Good
3
Average
1
Poor
2
Terrible
1

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (21)
  • Large (106)
  • X-Large (36)

Country

  • United States of America
    United States of America
    (164)
  • India
    India
    (2)
  • Bahamas
    Bahamas
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (164)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (2)
  • Central America
    Central America
    (1)
8

I wish we could access our paystubs in inflow app.

Night Auditor from 100 to 199 room Branded Hotel in Little Rock (United States of America)

Verified
4 months ago
Clock in process. Easy access to hours worked and current/future schedules right off my phone. Access to PTO and requests
Country United States of America
Night Auditor
Large Hotel
Emily from Inn-Flow replied
Thank you for your valuable feedback! We are glad to hear that you appreciate the clock-in process, easy access to hours worked, and the ability to manage PTO and schedules directly from your phone. We understand the importance of having convenient access to your paystubs through the Inn-Flow app, we can easily grant you access to do this! A member of our customer success team will reach out to you soon to assist with this and ensure you have a seamless experience. Thank you again for choosing Inn-Flow and for your valuable input! We are here to support you and enhance your experience with our software.
10

Scheduling

AGM from 100 to 199 room Branded Hotel in Cary (United States of America)

Verified
4 months ago
That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone.
Country United States of America
AGM
Large Hotel
Emily from Inn-Flow replied
Thank you for your excellent rating! We are pleased to hear that the ability to copy schedules by department or as a whole, as well as making changes from your phone, are enhancing your scheduling process. Your feedback regarding the visibility of copied schedules to staff before publishing and updating staff only when their specific schedule changes has been sent to our product team. We aim to continually refine our features to better suit the needs of our users. Thank you again for choosing Inn-Flow and for your valuable feedback!
9

Awesome

Night auditor from 100 to 199 room Bed & Breakfast & Inn in Fairborn (United States of America)

Verified
4 months ago
How easy night audit is and how easy it is to get everything you need in one place it's just awesome
Country United States of America
Night auditor
Large Hotel
Emily from Inn-Flow replied
Thank you for sharing such positive feedback about your experience with our platform! We are thrilled to hear that you find the night audit process easy and appreciate having everything you need in one place. Your endorsement of our software as both awesome and conducive to a good work-life balance is incredibly rewarding for us. We are committed to maintaining this level of quality and ease of use. If you ever have any suggestions or need assistance, please reach out to us at [email protected] or through our live chat.
10

Excellent accounting software.

General Manager from 100 to 199 room Branded Hotel in Clarksville (United States of America)

Verified
4 months ago
This software enables us to manage our revenue and payables from many different locations. The budget management feature allows us to compare our spending and our allotment in real time.
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your exceptional 10/10 rating and for sharing your positive feedback about our accounting software! We are delighted to hear that it effectively supports your revenue and payables management across various locations, and that the real-time budget management feature is proving to be a valuable asset for your company. It is great to know that our software meets all your needs and that you have no areas of concern. We are committed to maintaining this high standard of performance and functionality. Thank you again for choosing our software! Should you ever have any suggestions or need assistance, please contact us at [email protected] or through live chat.
10

Very StreamLIne

GM from 100 to 199 room Bed & Breakfast & Inn in Raleigh (United States of America)

Verified
4 months ago
Inn Flow is a very easy and simple tool to use and very precise of the information you need for your company to be successful.
Country United States of America
GM
Large Hotel
Emily from Inn-Flow replied
Thank you for your outstanding 10/10 rating! We are thrilled to hear that you find our tool easy, simple, and precise, contributing to the success of your company. It is great to know that the new upgrade has met your expectations and that you feel everything you need is readily accessible. We are committed to continuing to provide a high-quality, comprehensive tool for our users. Should you ever need assistance or have any questions, please remember that our support team is just an email away at [email protected], or you can reach out to us through live chat. We are here to ensure your experience with Inn-Flow remains exceptional!
10

Best comprehensive hotel software

General Manager from 100 to 199 room Branded Hotel in Wilmington (United States of America)

Verified
4 months ago
InnFlow does it all- Accounting to payroll, even biometric timeclock, in an all in one platform. I have used several similar types, but the immediate customer support response and help is what really sets them apart. They listen to feedback and make changes to enhance the users experience, often.
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your outstanding 10/10 rating and for recognizing Inn-Flow as the best comprehensive hotel software! We are delighted to hear that our all-in-one platform, covering everything from accounting to payroll and biometric time clock, meets your needs effectively. Your acknowledgment of our immediate customer support response and our commitment to listening to feedback and evolving with the industry is greatly appreciated! We understand the importance of customer support in your experience, and we assure you that maintaining this level of attention and care is a top priority for us. Thank you again for choosing Inn-Flow and for your encouraging feedback!
10

User friendly. Absolutely

Front Office Manager/Sales from 100 to 199 room Bed & Breakfast & Inn in Myrtle Beach (United States of America)

Verified
4 months ago
It is so easy to make schedules, keep track of hours. Also uploading invoices is so simple I learned it in 10
Country United States of America
Front Office Manager/Sales
Large Hotel
Emily from Inn-Flow replied
Thank you for the excellent 10/10 rating and for highlighting the ease of use with Inn-Flow, especially in scheduling and invoice management! We passed your suggestion about adjusting clock-in times while employees are clocked in directly to our product team. Your feedback is instrumental in helping us enhance our platform. Thank you again for choosing Inn-Flow!
10

The system is very helpful with Scheduling.

General Manager from 100 to 199 room Branded Hotel in Commerce (United States of America)

Verified
4 months ago
As General Manager, It help control the Overtime hours. Also Labore safe times. Maybe if we could make it easier for the team members to receive access to their cell phones.
Country United States of America
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your outstanding 10/10 rating and for sharing how Inn-Flow has been beneficial in managing overtime hours and labor efficiency in your role as General Manager. We are pleased to hear that our scheduling system is a valuable tool for you. Your suggestion about making it easier for team members to access the system on their cell phones has been passed along to our product team. Enhancing user accessibility and convenience is a priority for us, and your input is instrumental in this process. Thank you again for choosing Inn-Flow! If you have any more suggestions or need assistance, please don't hesitate to reach out to us at [email protected] or through live chat. We are here to support you in making the most of our platform!
10

Great service and expertise

General Manager from 75-99 room Branded Hotel in

Verified
4 months ago
It's an easy to use interface. The reps are very knowledgeable and very responsive to any questions we have. I also like the flow of the software.
General Manager
Large Hotel
Emily from Inn-Flow replied
Thank you for your fantastic 10/10 rating and for sharing your positive experience! We are glad to hear that you find our interface user-friendly and our reps knowledgeable and responsive. It is great to know that the flow of our software meets your needs effectively. Your suggestion to include Flow/Flex percentages in the P&L is a valuable one, we have passed this feedback to our product team. We are always looking for ways to enhance our platform and appreciate your input. Thank you once again for choosing Inn-Flow! If you have any more suggestions or need assistance, please don't hesitate to reach out. We're here to support you!
10

manager

banquet manager from 100 to 199 room Branded Hotel in Cary (United States of America)

Verified
4 months ago
easy to use goes straight to what i need loads quickly i love the bulk selection to delete i love it
Country United States of America
banquet manager
Large Hotel
Emily from Inn-Flow replied
Thank you for the excellent 10/10 rating! We are glad to hear that Inn-Flows ease of use and features like bulk selection meet your needs so well. It is reassuring to know you have found everything to your satisfaction with no issues. We are committed to keeping it that way! Should you have any suggestions or need help, we are just a message away.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Inn-Flow's full hotel management makes it easy for hoteliers to an impact on their portfolio's bottom line. With integration into Netchex's Payroll & HR software, hotelier's can also gain valuable insights into one of their largest expenses: labor.

Question:

What differentiates this product or service from the competition?

Answer:

Single-Source really makes the difference for Inn-Flow's capabilities. With accounting, procurement, bookkeeping, sales, and business intelligence, InnFlow is a all in one offering that makes it easy for hotel operators to manage almost all aspects of their business.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure to ask about their integration capabilities. It's amazing the experience you can create for your business when you let your data flow between systems-- game changer on reducing admin processes, streamlining workflows & getting even better reporting insights.

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Recommended by
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Melanie Smith Clary Partner Marketing Lead @ Netchex
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Gregory Miller Vice President @ REPAY
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Laura Resco Director of Hotel Intelligence - Americas @ Hotstats
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Dasha Gay Accountant @ Silver Lake Accounting, LLC
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Joseph Arends President & Founder @ Chicago Marketing Consultancy
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Melanie Smith Clary Partner Marketing Lead @ Netchex
RecommendationAvatar
Gregory Miller Vice President @ REPAY
RecommendationAvatar
Laura Resco Director of Hotel Intelligence - Americas @ Hotstats
RecommendationAvatar
Dasha Gay Accountant @ Silver Lake Accounting, LLC
RecommendationAvatar
Joseph Arends President & Founder @ Chicago Marketing Consultancy
Are you a consultant or vendor that recommends Inn-Flow? Leave a recommendation

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Support

Verified Support

Inn-Flow has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

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