Guestline HMS

4.5 (106 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline HMS

4.5 (106 REVIEWS)

Ranked 16 (out of 65) in Hotel Management Software

Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted

Guestline has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guestline HMS is the #20 most trending product in the Hotel Management Software category (out of 65) and the #714 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Guestline HMS
Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-DSS Compliance, EPoS Systems, Central Reservation Systems, and Conference & Banqueting Systems. Guestline are proud to be awarded Hotel Owner Ones To Watch 2017 and the London Stock Exchange's 1000 Companies to Inspire Britain aswell as the peoples choice award winners in the 2018 Hotel Tech Report awards. 

Capabilities

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Guestline doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Rezlynx PMS

Property Management Systems
The next generation cloud-based PMS

INCLUDED

Channel Manager

Channel Managers
Smarten up your channel distribution

INCLUDED

GuestStay

Contactless Check-in
Delight your guests with frictionless check-in and check-out

INCLUDED

Direct Booking Manager

Booking Engine
Simple 3 step bookings on your website

INCLUDED

Conference and Banqueting Manager

Event Management Software
The intelligent events management solution

INCLUDED

EPOS

Restaurant Management Software
The intuitive, multi-functional point of sale solution

INCLUDED

GuestPay

Payments Processing Software
Omnichannel payment solution for fast, secure access to funds

INCLUDED

Pricing

Pricing Available By Request

Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

26 | Medium (25-74 room)

13 | Large (75-199 room)

Country

116 | United Kingdom

10 | Ireland

2 | Guernsey

2 | Germany

2 | Netherlands

1 | Jersey

1 | Canada

1 | Malaysia

1 | Australia

1 | Spain

Type

24 | Boutiques

23 | Luxury Hotels

22 | Branded Hotels

19 | Limited Service & Budget Hotels

8 | City Center Hotels

5 | Bed & Breakfast & Inns

5 | Resorts

3 | Airport/Conference Hotels

3 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

Region

134 | Europe

1 | North America

1 | Asia Pacific

1 | Oceania

Category

141 | Property Management Systems

106 | Hotel Management Software

Hotelier Rating

Excellent
102
Very Good
19
Average
13
Poor
2
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (26)
  • Large (13)

Country

  • United Kingdom
    United Kingdom
    (116)
  • Ireland
    Ireland
    (10)
  • Guernsey
    Guernsey
    (2)
  • Germany
    Germany
    (2)
  • Netherlands
    Netherlands
    (2)
  • Jersey
    Jersey
    (1)
  • Canada
    Canada
    (1)
  • Malaysia
    Malaysia
    (1)
  • Australia
    Australia
    (1)
  • Spain
    Spain
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (134)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
10

Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.

Managing Director from 50-74 room Boutique in Straffan (Ireland)

Verified
11 months ago
It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’
Country Ireland
Managing Director
Medium Hotel
10

Innovative and Forward thinking

General Manager from 25-49 room Boutique in (United Kingdom)

Verified
2 years ago
Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.
Country United Kingdom
General Manager
Medium Hotel
9

Installation of Rezlynx by Guestline

Front of House Manager from 25-49 room in St. Martins (Guernsey)

Verified
3 years ago
It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes
Country Guernsey
Front of House Manager
Medium Hotel
10

Guestline is Great

Revenue Manager from Branded Hotel in (United Kingdom)

Verified
3 years ago
Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting. The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales etc so other jobs and responsibilities can be taken on and staff can progress in their jobs. With regards to reporting...
Country United Kingdom
Revenue Manager
8

Go with Guestline

General Manager from in (United Kingdom)

Verified
3 years ago
Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years. Go with Guestline as the software is good and so is the reactive support. The pro-active account management is literally non existent however. The channel manage...
Country United Kingdom
General Manager
10

Guestline is a great property management system and company

Corporate Revenue Manager from in Histon (United Kingdom)

Verified
3 years ago
- Easy to use - Excellent support from Support staff - Direct connectivity with OTA's - Cloud based, so can be accessed from anywhere - Reliable - Does not crash on a regular basis
Country United Kingdom
Corporate Revenue Manager
10

Great install and great Guestline Rezlynx product

General Manager from Bed & Breakfast & Inn in (United Kingdom)

Verified
3 years ago
The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyone is happy. We signed the agreement with Guestline and had the instal scheduled for 10 days later. Our project manager, Andre was lik...
Country United Kingdom
General Manager
10

The best system I have used in my career after previously using Protel and Hotel Perfect.

General Manager from Boutique in (United Kingdom)

Verified
3 years ago
In is user friendly and I find easy to use and understand. Reslynx works well the roomlynx and helps me manage my rates and load special offers to our website.
Country United Kingdom
General Manager
10

Great software!

Meeting & Events Sales Coordinator from in (United Kingdom)

Verified
3 years ago
It’s very easy to use and easy to train people on. Very rarely have any problems with it and it does everything we need it to!
Country United Kingdom
Meeting & Events Sales Coordinator
9

Great install. Guestline PMS works well and covers all our hotel's needs.

General Manager from Branded Hotel in Stoke-on-Trent (United Kingdom)

Verified
3 years ago
Changed our PMS in Feb last year and it's been the best decision ever. System is great covers all our needs. reports are easy to read. On set up ensure that for the project leaders you have workbooks and it's structured in approach to training and who should attend. Book follow up training 6 weeks after install completion.
Country United Kingdom
General Manager
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.

Question:

What differentiates this product or service from the competition?

Answer:

Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profits.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 3 recommend
Recommended by
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Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS
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Nastaran Anjileli Sales Consultant @ CODE2ORDER
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Stephen Collins Head of Customer Success @ Avvio
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David Gerrard Director, Data Quality & Integrations @ Duetto
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David Cox Business Support Manager - Hotels & Inns Division @ JW Lees
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS
RecommendationAvatar
Nastaran Anjileli Sales Consultant @ CODE2ORDER
RecommendationAvatar
Stephen Collins Head of Customer Success @ Avvio
RecommendationAvatar
David Gerrard Director, Data Quality & Integrations @ Duetto
RecommendationAvatar
David Cox Business Support Manager - Hotels & Inns Division @ JW Lees
RecommendationAvatar
Mark Evans Business Development Manager @ GuestRevu
Are you a consultant or vendor that recommends Guestline? Leave a recommendation

More About Guestline

Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.

Integrations

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Support

Unverified

Guestline has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

90%

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