H2O FLOW

5.0 (30 REVIEWS)

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HT Score  
76 out of 100
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Ranked 13 (out of 65) in Hotel Management Software

H2O Flow is a complete digital transformation service for hospitality facilities to revolutionize the operational value chain.

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.9/5

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Achievements

Trending Product

This vendor's trending score is rising, H2O FLOW is the #18 most trending product in the Hotel Management Software category (out of 65) and the #599 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

H2O Hospitality, Ltd.’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About H2O FLOW
Founded in 2015 | Headquarters in Taepyeongno 1(il)-ga (South Korea) | 94 employees
Only with connection, not by replacing the existing system, we can increase efficiency and revenue dramatically. H2O Flow consists of 4 major services which are 1. H2O Smart CRS, 2. H2O Smart Mobile Checkin, 3. H2O Smart Concierge and 4. H2O Smart D2C & AI-Based CRM. 'H2O Smart CRS' lowers fixed costs and improves operational efficiency by automating 100% of the complex operating processes that manually manage online and offline agencies and sales agents to manage room unit prices and inventory. 'H2O Smart Mobile Checkin' is an easy mobile check-in & out to increase usage rate and data gathering process without downloading any apps. 'H2O Smart Concierge' is a chat app-based service. Guests can make a reservation and payment for all the hotel experiences through their chat apps and facilities can directly target individually designed promotions to the guests to increase upselling opportunities. 'H2O Smart D2C' expands D2C channels with major chat apps used by guests to activate direct booking and establish a basis for data collection. 'H2O AI-Based CRM' enables facilities to manage guest info and action data by creating a data collection pipeline for personalized promotion marketing that was not previously available. H2O Flow is a revolutionary service for digital transformation. With H2O Flow, 100% automation of the operation process is possible, 100% contactless check-in & out is possible, and 100% guest data control is possible. It leads facilities to grow sustainably with the increase in retention rate & direct booking sales. Also, through H2O Flow, guests only need their smartphones to enjoy their stay. From reservation to check-out, the guest experience can be provided via smartphone. No need to visit the front desk, no need to download a new app, and no need for kiosks. </p>

Capabilities

Increase operational efficiency

Increase in weekday sales

Increase direct booking volume

Optimize data processing

Increase guest satisfaction

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

H2O Smart CRS

Hotel Reservations Systems
Central Reservation System for Room & Ticket Innovative Central Reservation Service (CRS) increases in operational efficiency through 100% automation of reservation data that integrates online and offline channels

PREMIUM ADD-ON

H2O Smart Check In

Contactless Check-in
Easy mobile check-in & out to increase utilization and data gathering process without downloading any apps

INCLUDED

H2O Smart CRM

Hotel CRM & Email Marketing
Direct to Customer (D2C) & AI- Based Customer Relationship Management (CRM) maximize direct booking volume through an immense volume of guest data (including their action data)

PREMIUM ADD-ON

H2O Smart Concierge_Upsell

Concierge Software
Complete all services of the facility with one click within the major chat apps in each country. Increasing guest satisfaction and upselling.

INCLUDED

H2O Smart Housekeeping

Housekeeping Software
100% automated system from the arrangement of housekeepers after check-out to inspection and notification. After cleaning is completed, the progress can be monitored in the manager app.

INCLUDED

Messaging

Hotel Chatbots
Increase inbound and outbound guests by expanding direct booking channels with Google Hotels and chat apps to achieve higher sales volume.

INCLUDED

Dynamic Pricing

Revenue Management Systems
Provide more attractive prices to both hotels and guests. Quickly and effectively create flexible, multi-tiered price promotions based on different criteria in a few minutes.

INCLUDED

Upselling

Upselling Software
Automatically perform customized marketing for each guest based on personalized action data on guest’s birthdays, wedding anniversaries, and more. Complete the reservation and payment in the chat app brand channel for F&B, spa, and swimming pool with one click. A convenient process increases upselling opportunities and customer satisfaction.

INCLUDED

H2O Smart Concierge_In Room Dining & Amenity

Mobile Ordering & Room Service
Menu curation and development based on guest analysis. And provide mobile-based in-room dining for guests, as well as Grab & Go service for foot traffic, thereby increasing profitability and brand awareness.

INCLUDED

SMART Kiosk

Contactless Check-in
SMART KIOSK to increase revisit rate through customer management. Membership operation through kiosk as well as contactless ordering.

INCLUDED

SMART POS

Restaurant Management Software
SMART POS runs the business by itself. Receive orders by itself and automatically process payments, receipts, and sending pick up notices H2O Smart Device SMART Gate SMART GATE manages the facility by itself. 100% automation through mobile pass linkage. Possible to check tickets, open gates automatically, and check the current status of visitors. No New system is needed. Able to build a system by utilizing existing facilities.

PREMIUM ADD-ON

SMART Gate

SMART GATE manages the facility by itself. 100% automation through mobile pass linkage. Possible to check tickets, open gates automatically, and check the current status of visitors. No New system is needed. Able to build a system by utilizing existing facilities

PREMIUM ADD-ON

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

H2O Hospitality, Ltd. Average H2O Hospitality, Ltd.

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Success Stories

0

References

7

Featured Customers

Success Stories

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Popularity by Segment

Size

7 | Medium (25-74 room)

3 | Large (75-199 room)

20 | X-Large (200+ room)

Country

27 | Korea, South

2 | Japan

1 | Vietnam

Type

19 | Resorts

12 | Branded Hotels

11 | City Center Hotels

10 | Luxury Hotels

9 | Hostels

9 | Vacation Rentals & Villas

2 | Extended Stay & Serviced Apartments

Region

30 | Asia Pacific

Category

30 | Hotel Management Software

Hotelier Rating

Excellent
30
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (7)
  • Large (3)
  • X-Large (20)

Country

  • Korea, South
    Korea, South
    (27)
  • Japan
    Japan
    (2)
  • Vietnam
    Vietnam
    (1)

Region

  • Asia Pacific
    Asia Pacific
    (30)
10

Perfect system for guest and hotel

STAFF from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
The H2O Flow product not only ensures a seamlessly fast check in process for our guests but also serves as a vital tool for revenue generation. With its room upgrade feature during the smart check in process, we can effectively upsell and drive additional revenue.
Country Korea, South
STAFF
X-Large Hotel
10

Convenience for hoteliers

Reservation Manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
H2O Flow is hotelier friendly, and our staff love how easy and convenient this system is to use. The beauty is that H2O Flow can be integrated into our current PMS. We did not need to change or replace our PMS.
Country Korea, South
Reservation Manager
X-Large Hotel
10

Can provide professional service

MANAGER from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
It aids us in enhancing customer service and increasing revenue by reducing manual work. Furthermore, it elevates the professionalism of contacting a staff member in the presence of a guest.
Country Korea, South
MANAGER
X-Large Hotel
10

Streamlined entire process

manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
This solution streamlines the entire hotel accommodation process, rendering it as effortless as a few taps on our guests’ daily used chat app. Their dedication to delivering a hassle-free check-in experience is apparent in the intuitive design.
Country Korea, South
manager
X-Large Hotel
10

Room upgrade is great

FRONTOFFICE MANAGER from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
The solution itself does not seem to need any improvement but if it can be connected with all of other solutions we implemented, it will be great. The implementation of the H2O solution has significantly streamlined and expedited the check-in process, rendering it a valuable asset within the hotel industry. Its room upgrade feature is an epic!
Country Korea, South
FRONTOFFICE MANAGER
X-Large Hotel
10

Easy to use for everyone

경영지원팀 from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
H2O’s system provides an intuitive experience; I can assure that even individuals such as elderly who are less familiar with technology can smoothly accomplish the process.
Country Korea, South
경영지원팀
X-Large Hotel
10

Excellent Product

staff from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
H2O's innovative check-in solution has completely transformed the check-in experience with its effortlessly efficient technology. As a traveler who prioritizes simplicity and convenience, their system has truly been a game-changer for us.
Country Korea, South
staff
X-Large Hotel
10

A company with the most advanced hotel solutions that exist in Korea

General Manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
1 months ago
1. The process of solving a problem - It's not just about selling standardized products, but I always listen to the stories of the hotel's employees. It makes and provides the best product for each hotel. At first, it was only used as a pilot at one branch, but now it is expanded to three branchs. (We have a total of three kind of different...
Country Korea, South
General Manager
X-Large Hotel
10

Great Mobile Check-in Solution!

manager from 200 to 499 room Resort in Pyeongchang-gun (Korea, South)

Verified
1 months ago
After implementing H2O Flow, we could avoid minor reservation-related tasks and traffic jam at the front desk dramatically. Our guests used to wait a long time for checking in, but it is gone now. Lots of guests said it is very quick and easy for checking in and our staff said it is efficient and effective since they can now focus on qualit...
Country Korea, South
manager
X-Large Hotel
10

A complete digital transformation

director from 100 to 199 room City Center Hotel in Minato City (Japan)

Verified
13 months ago
We have been considering digital transformation; however, complete digital transformation was not easy since many companies offer partial digital transformation such as IoT, Kiosk, etc. Even with a smart pad in rooms, and a Kiosk at the front desk, the usage rate is very low. H2O Flow is a complete digital transformation package from transf...
Country Japan
director
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

H2O Hospitality has a broad portfolio of digital experience solutions that are fully integrated with the Oracle Hospitality Platform. Through a long standing partnership we are serving the market together.

Question:

What differentiates this product or service from the competition?

Answer:

H2O delivers solutions that cover from Customer Relationships to Digital Experience and provides an engagement platform that helps hoteliers achieve more with less. The fact that is also fully integrated with Oracle Hospitality is a key point.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

H2O Hospitality has a long standing partnership with Oracle Hospitality and has been delivering innovative solutions to the Hospitality Industry for many years. Based on this we recommend that your review your offering.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Fabricio Titiro Director of Partnerships @ Oracle Hospitality
RecommendationAvatar
Fabricio Titiro Director of Partnerships @ Oracle Hospitality
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Oracle Hospitality
Oracle Hospitality

91% recommended by 527 hotels

Property Management Systems

Support

Unverified

H2O Hospitality, Ltd. has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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HT Score

76/100

Recommended

100%

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