HotelKey HMS

4.1 (15 REVIEWS)

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HT Score  
0 out of 100
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Simplify property operations and increase revenue using the most modern mobile-first PMS

Ratings Summary

4.1
Very Good
Ease of Use
4.1/5
Customer Support
3.8/5
ROI
3.8/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HotelKey HMS is the #15 most trending product in the Hotel Management Software category (out of 65) and the #483 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About HotelKey HMS
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
HotelKey was founded in 2015 and today counts five large enterprise chains among its clients, including Hilton, G6 Hospitality, Extended Stay America & Red Roof Inn. HotelKey’s client portfolio includes roughly 400,000 rooms live and over 12,500 hotels under contract, including more than 500 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry.

Capabilities

GuestPad

Endless Customization Capabilities

Capability to Manage on Multiple Devices

Housekeeping & Maintenance App

ID Scanning Capability

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Property Management System

Property Management Systems
A user-intuitive property management platform with efficient workflows giving you the time and the capability to focus on guest interaction.

INCLUDED

Rate Management

Revenue Management Systems
Quickly manage and distribute your rates and inventory all in one place.

INCLUDED

Comp Shop Data

Rate Shopping
Shop data of nearby properties to help you understand your market.

INCLUDED

Central Reservation System

Hotel Reservations Systems
Single image distribution of real-time inventory across all of your bookable channels.

INCLUDED

Business Intelligence

Business Intelligence
Real-time insights to enhance your revenue and operations at your fingertips.

INCLUDED

EventKey

Event Management Software
All in one solution for your event management needs.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HotelKey Average HotelKey

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Success Stories

6

References

7

Featured Customers

Success Stories

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HotelKey doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

5 | Small (10-24 room)

16 | Medium (25-74 room)

11 | Large (75-199 room)

1 | X-Large (200+ room)

Country

32 | United States of America

3 | Canada

Type

26 | Motels

19 | Bed & Breakfast & Inns

6 | Limited Service & Budget Hotels

3 | City Center Hotels

2 | Branded Hotels

2 | Resorts

1 | Boutiques

1 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

1 | Luxury Hotels

1 | Vacation Rentals & Villas

Region

35 | North America

Category

31 | Property Management Systems

15 | Hotel Management Software

1 | Restaurant Management Software

More Products by HotelKey

https://ucarecdn.com/e8f677e9-8be6-402f-8c72-044c078c25ab/-/crop/926x580/226,197/-/preview/
https://ucarecdn.com/c08b8c81-501a-459f-931c-e9aef7c37c21/-/crop/1099x687/152,137/-/preview/
https://ucarecdn.com/86a95d6e-4421-4693-af27-a1c4a7c073c4/-/crop/1254x783/0,220/-/preview/

Hotelier Rating

Excellent
28
Very Good
2
Average
3
Poor
3
Terrible
2

Property Size

  • X-Small (1)
  • Small (5)
  • Medium (16)
  • Large (11)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (32)
  • Canada
    Canada
    (3)

Region

  • North America
    North America
    (35)
1

Most Horrible System and Support

General Manager from 100 to 199 room Bed & Breakfast & Inn in Carlsbad (United States of America)

Verified
1 months ago
1. Management cannot perform management functions and have to ask for permission from support to do GM duties. 2. Support always clueless of the issues and not well educated about the system to help properties when in need. 3. No manners on how to speak with when answering the phone or having a conversation. They seem to ignore you and your...
Country United States of America
General Manager
Large Hotel
10

Love the Hotel Key APP

INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)

Verified
3 months ago
Customer Service is really good- Takes time to get set up and getting use to but once its done! its good to go!
Country United States of America
INN Keeper
Small Hotel
10

Very easy to use with ipad

Owner from 10 to 24 room Motel in Midland (Canada)

Verified
4 months ago
Payment taken thru ipad. And how easily it can be managed thru the app. Colors in the grid view are amazing.
Country Canada
Owner
Small Hotel
10

We like all reports, easy to operate, there is three way to check in customers.

owner /manager from 50-74 room Bed & Breakfast & Inn in Shelburne (United States of America)

Verified
9 months ago
I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.
Country United States of America
owner /manager
Medium Hotel
10

A PMS System That Simplifies Operations

Owner from 50-74 room Bed & Breakfast & Inn in Milpitas (United States of America)

Verified
9 months ago
What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.
Country United States of America
Owner
Medium Hotel
4

Not full full service city hotels.

Director of rooms from 100 to 199 room City Center Hotel in Boston (United States of America)

Verified
10 months ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
Country United States of America
Director of rooms
Large Hotel
0

Worse than SABRE.

Night Audit from 75-99 room Branded Hotel in Saint Paul (Canada)

Verified
18 months ago
lots of features, reports are plentiful and robust, lots of data points to track stuff you dont really need to track just justify some bean counters job
Country Canada
Night Audit
Large Hotel
10

HotelKey provides a very user friendly interface that makes training new staff .

CEO from 5 to 9 room Bed & Breakfast & Inn in Lake Arrowhead (United States of America)

Verified
18 months ago
1. USER FRIENDLY 2. EASY TO TRAIN A NEW PERSON. 3. 24/7 instant customer service . 4. Fast and Furious in terms of any hotel software
Country United States of America
CEO
X-Small Hotel
9

Very Intelligent App

Hotel Manager from 25-49 room Motel in Rockport (United States of America)

Verified
2 years ago
Smartest way of using a complete online Software which allows the user to be stress free for data management and back space plus the users have complete access to their data for 5 terms which saves paper and personal computing issues. Thank you Hotelkey
Country United States of America
Hotel Manager
Medium Hotel
10

hotelkey

front desk receptionist from 25-49 room Motel in Camrose (Canada)

Verified
2 years ago
easy to navigate to find out all the information needed instantly no matter how many inquiry I receive daily basis.
Country Canada
front desk receptionist
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.

Question:

What differentiates this product or service from the competition?

Answer:

HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
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Haley Wolf Marketing Manager @ M3
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Brent McMahan Head of Strategy & Growth @ WrkSpot
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Guido Salvatori Senior Director, Integrations @ Duetto
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Pinak Soni CEO @ GuestTouch, Inc
RecommendationAvatar
Haley Wolf Marketing Manager @ M3
RecommendationAvatar
Brent McMahan Head of Strategy & Growth @ WrkSpot
RecommendationAvatar
Guido Salvatori Senior Director, Integrations @ Duetto
RecommendationAvatar
Pinak Soni CEO @ GuestTouch, Inc
Are you a consultant or vendor that recommends HotelKey? Leave a recommendation

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Support

Unverified

HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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