roomMaster by innQuest

4.3 (90 REVIEWS)

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HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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roomMaster by innQuest

4.3 (90 REVIEWS)

Ranked 15 (out of 65) in Hotel Management Software

Web, Cloud and server based Hotel Property Management Solutions for any size property.

Ratings Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roomMaster by innQuest is the #24 most trending product in the Hotel Management Software category (out of 65) and the #760 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About roomMaster by innQuest
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster by InnQuest Software, Cloud PMS, or On-Prem is used by 5,500+ hospitality industry properties in over 100 countries, including chain, independent hotels, business, boutique, and resort hotels. Our hospitality technology is feature-packed with everything hoteliers need from hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting and Accounting Exports, Online Booking Engine, Online Distribution and Channel Manager (GDS/OTA), point of sale (POS), Activity Scheduling, Revenue Management, Smart Hotel Automation, CRM and 100+ hospitality APIs & integrations.  Our all-in-one hotel management software and property management system improves the guest experience at your hotel property from check-in to check-out.

Capabilities

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InnQuest doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

QuickInn by innQuest

Hotel Guest Apps
A full featured hotel app by InnQuest

INCLUDED

Pricing

Pricing Available By Request

InnQuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

25

References

28

Featured Customers

Success Stories

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InnQuest doesn’t have any case studies available

Popularity by Segment

Size

4 | X-Small (1-9 room)

10 | Small (10-24 room)

57 | Medium (25-74 room)

33 | Large (75-199 room)

8 | X-Large (200+ room)

Country

81 | United States of America

8 | United Kingdom

7 | Australia

4 | Cook Islands

2 | New Zealand

2 | Isle of Man

1 | Trinidad and Tobago

1 | Guyana

1 | Jamaica

1 | Puerto Rico

1 | Paraguay

1 | Spain

1 | Belize

1 | Bahamas

1 | Vanuatu

Type

31 | Resorts

25 | Bed & Breakfast & Inns

24 | Boutiques

17 | Motels

10 | Limited Service & Budget Hotels

6 | City Center Hotels

6 | Vacation Rentals & Villas

5 | Airport/Conference Hotels

5 | Extended Stay & Serviced Apartments

4 | RV Parks & Campgrounds

2 | Branded Hotels

2 | Hostels

2 | Luxury Hotels

1 | Casinos

Region

81 | North America

14 | Oceania

11 | Europe

5 | Central America

2 | South America

Category

90 | Hotel Management Software

46 | Booking Engine

39 | Property Management Systems

22 | Channel Managers

More Products by InnQuest

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https://ucarecdn.com/6ad638c6-55d6-4849-8666-926f4df14eec/
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Hotelier Rating

Excellent
67
Very Good
18
Average
11
Poor
11
Terrible
7

Property Size

  • X-Small (4)
  • Small (10)
  • Medium (57)
  • Large (33)
  • X-Large (8)

Country

  • United States of America
    United States of America
    (81)
  • United Kingdom
    United Kingdom
    (8)
  • Australia
    Australia
    (7)
  • Cook Islands
    Cook Islands
    (4)
  • New Zealand
    New Zealand
    (2)
  • Isle of Man
    Isle of Man
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Guyana
    Guyana
    (1)
  • Jamaica
    Jamaica
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Paraguay
    Paraguay
    (1)
  • Spain
    Spain
    (1)
  • Belize
    Belize
    (1)
  • Bahamas
    Bahamas
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (81)
  • Europe
    Europe
    (11)
  • Oceania
    Oceania
    (14)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
4

We have been using InnQuest since 2002

from 50-74 room Limited Service & Budget Hotel in Panama City (United States of America)

Verified
7 months ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same. It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
Country United States of America
Medium Hotel
8

Very user friendly and stable system

Managing Director from 75-99 room Resort in Sorrento (Australia)

Verified
7 months ago
I like the ease of use and various modules that can be added to improve certain functions if needed based on different property requirements. The connection of POS system from Food and Beverage outlets is also very good. Channel Manager integration and the ability to have multiple connections is fairly unique allowing a very good option w...
Country Australia
Managing Director
Large Hotel
5

Average

GM from 75-99 room in Christchurch (New Zealand)

Verified
7 months ago
When you launch a new version of your cloud based pms would you not check with all the channel managers if it integrates seamlessly first? We have been having issues for weeks and weeks now. Not impressed
Country New Zealand
GM
Large Hotel
Kent from InnQuest replied
Yuri, Thank you for taking the time to provide a review. When we release new products they are tested extensively and then put through live beta testing as well before a release into our production environment. Our team is working with two different 3rd party vendors on this issue to resolve as quickly as we can.
10

Had issues with sending out any/emails within RoomMaster

Property Manager from 25-49 room Motel in Ocean City (United States of America)

Verified
7 months ago
Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone number and left a brief voicemail about my issue which was not being able to send any outgoing emails through my property management softw...
Country United States of America
Property Manager
Medium Hotel
Sheri from InnQuest replied
Thank you for recognizing one of the team -We will be sure she is recognized for efforts it really goes along way!
9

Long time satisfied Customer

Controller from 25-49 room Bed & Breakfast & Inn in Geyserville (United States of America)

Verified
7 months ago
I like the ability to access information via the cloud and the progression of the use of technology. I like how transactions import into quickbooks.
Country United States of America
Controller
Medium Hotel
8

Simple and easy to use hardware and software solutions

Director of Revenue Management from 100 to 199 room Luxury Hotel in Alpharetta (United States of America)

Verified
7 months ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
Country United States of America
Director of Revenue Management
Large Hotel
8

Have worked with RoomMaster for years.

General Manager from 50-74 room Bed & Breakfast & Inn in Provincetown (United States of America)

Verified
7 months ago
*Easy, window based program *Minimal down time *Cloud based system *Easy to work with program, can be worked from any computer witht he program downloaded.
Country United States of America
General Manager
Medium Hotel
10

Expert assistance

Manager from 10 to 24 room in (Belize)

Verified
18 months ago
-The support team is very capable and responsive -Also very patient and understanding considering we have very little technical know. Language was also very clear.
Country Belize
Manager
Small Hotel
10

Easy to use PMS

Front Office Manager from 50-74 room Boutique in Oxford (United States of America)

Verified
18 months ago
Easy to use and intuitive property management system software that beats the pants off of the big boys. Easy to see what availability you have for today and in the future and the tools are there if you take advantage of them to make things easier for your property. Group controls are a bit of a learning process but easy to pick up on. Easy...
Country United States of America
Front Office Manager
Medium Hotel
9

Ease of access and friendly.

Financial Controller from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
18 months ago
problem solving method, Adoptability of the current trend of business, the report for reservations and the chart give more insight for making daily decisions and follow up.
Country United Kingdom
Financial Controller
Large Hotel
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  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

RecommendationAvatar + 0 recommend
Recommended by
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Monique Jensen Partnerships Director @ SiteMinder
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Monique Jensen Partnerships Director @ SiteMinder
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Support

Verified Support

InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

85%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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