innRoad All-in-1 HMS

4.4 (175 REVIEWS)

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HT Score  
84 out of 100
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Norman, Pat, Cusic + 4 more experts recommend innRoad

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innRoad All-in-1 HMS

4.4 (175 REVIEWS)

Ranked 8 (out of 64) in Hotel Management Software

Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It

Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad All-in-1 HMS is the #10 most trending product in the Hotel Management Software category (out of 64) and the #366 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About innRoad All-in-1 HMS
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad is an award-winning hotel management software that's trusted by thousands of hotels around the world. Designed specifically for independent hoteliers, innRoad is known to save time, increase occupancy, boost revenue, and give guests a seamless booking experience. Easy to setup and use, our flexible, all-in-one solution includes reservation management, a high-converting booking engine, channel management with connections to all leading OTAs, credit-card processing, and revenue management tools. Our clients typically report a 20% increase in direct bookings and a 10% increase in room revenue compared to their former system. Plus, with in-house credit card processing, our clients save an average of $60/month on processing fees. Our customers boast about out 24/7 live customer support team and dedicated implementation advisors. With free data migration for both past and future reservations, we'll get you set up for success. Don't worry about additional charges, when signing up with innRoad there's no hidden fees or annual price increases. Ready to make the switch to innRoad? Let's chat!

Capabilities

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

PREMIUM ADD-ON

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

PREMIUM ADD-ON

Booking Engine

Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

InnRoad Average InnRoad

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4

Success Stories

6

References

12

Featured Customers

Popularity by Segment

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

131 | Medium (25-74 room)

42 | Large (75-199 room)

10 | X-Large (200+ room)

Country

375 | United States of America

26 | Canada

6 | United Kingdom

1 | Jamaica

1 | Bahamas

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Belize

1 | Saudi Arabia

Type

143 | Bed & Breakfast & Inns

112 | Motels

101 | Boutiques

93 | Resorts

34 | Vacation Rentals & Villas

29 | Luxury Hotels

15 | Limited Service & Budget Hotels

14 | RV Parks & Campgrounds

13 | City Center Hotels

13 | Airport/Conference Hotels

9 | Branded Hotels

8 | Extended Stay & Serviced Apartments

8 | Hostels

Region

402 | North America

6 | Europe

4 | Central America

1 | Oceania

1 | Middle East

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

More Products by innRoad

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https://ucarecdn.com/17519393-7c2f-49b4-a49c-08aef6c984c9/
https://ucarecdn.com/4805f05a-ee2b-47f7-9d20-42e57f7cbd3e/

Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (137)
  • Medium (131)
  • Large (42)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (375)
  • Canada
    Canada
    (26)
  • United Kingdom
    United Kingdom
    (6)
  • Jamaica
    Jamaica
    (1)
  • Bahamas
    Bahamas
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (402)
  • Europe
    Europe
    (6)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
7

Innroad is a solid engine, but does have some glitch issues

General Manager from 5 to 9 room Boutique in Washington (United States of America)

Verified
4 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
Country United States of America
General Manager
X-Small Hotel
10

I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.

Auditor from 100 to 199 room Bed & Breakfast & Inn in Wilmore (United States of America)

Verified
4 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
Country United States of America
Auditor
Large Hotel
10

Booking Engine

Assistant General Manager from 50-74 room Luxury Hotel in Wildwood (United States of America)

Verified
4 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
Country United States of America
Assistant General Manager
Medium Hotel
10

Amazing Product, Amazing staff!!!!

General Manager from 50-74 room Bed & Breakfast & Inn in Estes Park (United States of America)

Verified
4 months ago
I am thrilled to write this testimonial for Innroads software because I truly believe it is an amazing product with an equally amazing staff! From the moment I started using Innroads, I have been blown away by its capabilities and the level of support provided by their team. First and foremost, the software itself is outstanding. It is incr...
Country United States of America
General Manager
Medium Hotel
7

innRoad is a good product overall. Occasional software bugs, but a team that can get it sorted out.

General Manager from 100 to 199 room Boutique in Manhattan (United States of America)

Verified
4 months ago
innRoad has been good to work with. Our front desk staff enjoys the ease of the tape chart and the checkin process. I enjoy how easily I can track or change what is happening in the hotel. The rates grid gives a nice snapshot of the hotels revenue and occupancy, and I can set alerts for myself to prevent a missed revenue opportunity.
Country United States of America
General Manager
Large Hotel
4

UK Installation

Accountant from 10 to 24 room Luxury Hotel in South Otterington (United Kingdom)

Verified
4 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
Country United Kingdom
Accountant
Small Hotel
8

InnRoad front

Front Desk Specialist from 10 to 24 room Bed & Breakfast & Inn in Madawaska (United States of America)

Verified
4 months ago
Intuitive and robust program customer tech support whenever I’ve had a question. You have wonderful follow-ups and listen carefully to concerns !
Country United States of America
Front Desk Specialist
Small Hotel
10

Efficient Hotel Management Solution

Cook.,. from 100 to 199 room Luxury Hotel in Dammam (Saudi Arabia)

Verified
4 months ago
innRoad has proven to be an efficient and reliable solution for managing our hotel operations. The Property Management System is user-friendly, providing a seamless experience for handling reservations, room assignments, and check-ins. The Booking Engine has significantly boosted our online visibility and simplified the booking process for...
Country Saudi Arabia
Cook.,.
Large Hotel
9

Good software for hotels.

owner from 10 to 24 room Boutique in Jamestown (United States of America)

Verified
4 months ago
The benefit of innroad is does all the inshop hotle software that you need, it collets money, managers hotel guest and also manages what rooms are free or cleaned.
Country United States of America
owner
Small Hotel
7

Good System

Asst. Manager from 10 to 24 room Boutique in Kailua-Kona (United States of America)

Verified
4 months ago
Innroad has been updating their software which continues to make it easier with each update to do more actions without additional mouse clicks.
Country United States of America
Asst. Manager
Small Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

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Recommended by
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Norman Lee Marketing @ Akia
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Pat McManus Founder @ Data Point Partners
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Cusic Daniels President @ Thurman Hotel Consultants
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Wade Speelman Partner Sales Manager @ TSYS
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Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

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Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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