ThinkReservations All-in-1 HMS

4.8 (304 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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ThinkReservations All-in-1 HMS

4.8 (304 REVIEWS)

Ranked 5 (out of 65) in Hotel Management Software

Make your business more profitable + productive with the all-in-one cloud-based software for independent lodging professionals

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations All-in-1 HMS is the #9 most trending product in the Hotel Management Software category (out of 65) and the #361 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ThinkReservations All-in-1 HMS
Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
Save time and energy, while feeling more organized and in control of your business. ThinkReservations is fast, professional, and comprehensive, while being easy to learn and simple to use. We know you didn't get into this business to sit behind a desk! Our all-in-one property management system, with an online booking engine, and channel manager lets you and your team spend more time working on your business, instead of in it. Contact us for a free demo.

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Capabilities

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ThinkReservations doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

ThinkReservations has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

1

References

0

Featured Customers

Popularity by Segment

Size

296 | X-Small (1-9 room)

157 | Small (10-24 room)

42 | Medium (25-74 room)

2 | Large (75-199 room)

Country

476 | United States of America

13 | Canada

4 | Belize

3 | Mexico

2 | Virgin Islands, U.S.

1 | Costa Rica

1 | Anguilla

1 | Barbados

Type

396 | Bed & Breakfast & Inns

72 | Boutiques

37 | Vacation Rentals & Villas

31 | Resorts

24 | Motels

22 | Luxury Hotels

7 | RV Parks & Campgrounds

3 | City Center Hotels

3 | Limited Service & Budget Hotels

2 | Branded Hotels

2 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

Region

492 | North America

8 | Central America

1 | South America

Category

339 | Property Management Systems

304 | Hotel Management Software

More Products by ThinkReservations

https://ucarecdn.com/289681ab-43b1-4011-ba16-5254f14e499c/
https://ucarecdn.com/05ff00e6-e0e8-429f-a374-60fa6a76f625/-/crop/723x452/0,0/-/preview/

Hotelier Rating

Excellent
458
Very Good
31
Average
8
Poor
4
Terrible
0

Property Size

  • X-Small (296)
  • Small (157)
  • Medium (42)
  • Large (2)

Country

  • United States of America
    United States of America
    (476)
  • Canada
    Canada
    (13)
  • Belize
    Belize
    (4)
  • Mexico
    Mexico
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Anguilla
    Anguilla
    (1)
  • Barbados
    Barbados
    (1)

Region

  • North America
    North America
    (492)
  • South America
    South America
    (1)
  • Central America
    Central America
    (8)
10

Customer Service

Lodging facility owner and manager from 5 to 9 room Bed & Breakfast & Inn in Hermann (United States of America)

Verified
21 days ago
No hold time, person answering the phone is knowledgeable and resolved problem, follows to make sure your question has been answered
Country United States of America
Lodging facility owner and manager
X-Small Hotel
10

Its great to call and talk with someone in person without the tedious automated phone system.

owner from 10 to 24 room Resort in Camdenton (United States of America)

Verified
26 days ago
System is easy and efficient and the customer service is always helpful. system rarely has problems and usually fixed quickly.
Country United States of America
owner
Small Hotel
10

Love Love Love ThinkReservations!

Owner from 5 to 9 room Bed & Breakfast & Inn in Temecula (United States of America)

Verified
1 months ago
ThinkRes has made everything very easy to do from the computer and my mobile device. Excellent integration with OTA's.Outstanding support and onboarding was easy. I love their new messenger system where we can text guests with templates, custom texts and scheduled texts. They even have an online registration system that's easy for guests to...
Country United States of America
Owner
X-Small Hotel
10

Great service and follow up.

Guest Services Manager from 25-49 room Boutique in Denali National Park and Preserve (United States of America)

Verified
1 months ago
Service is friendly and they are quick to respond and resolve my issues. Not sure why I must write a 20 word review, when fast, friendly service is all people are looking for.
Country United States of America
Guest Services Manager
Medium Hotel
10

As often as I am making edits to my website (very often), the Think Reservation techs are right there with me to make edits quickly on their end, too. Thank you, "Think," for your quick responses and knowledgeable staff!

Owner/Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Ashland (United States of America)

Verified
1 months ago
*Swift responses to my questions *Quick fixes when my site needs it *Knowledgeable and patient staff and techs that are actually accessible.
Country United States of America
Owner/Innkeeper
X-Small Hotel
10

The Best Support

Innkeeper/Manager from 5 to 9 room Bed & Breakfast & Inn in Nauvoo (United States of America)

Verified
2 months ago
They are very knowledgeable. They are always patient and take whatever time I need. They are kind. I get a quick response.I even look forward to a call with them, which usual. I like their product. I love working with this company!
Country United States of America
Innkeeper/Manager
X-Small Hotel
10

Fantastic turnaround!

Marketing Director from 5 to 9 room Bed & Breakfast & Inn in Sparta (United States of America)

Verified
2 months ago
I emailed support and left a message when I called. My email to support was answered and my issue was resolved the same day. A member of support called back. I told them the issue, they found my email and they completed the task within the same day.
Country United States of America
Marketing Director
X-Small Hotel
10

Excellent Customer Service

GM from 25-49 room Bed & Breakfast & Inn in Surf City (United States of America)

Verified
2 months ago
I am new to the system and so is our staff. I can't tell you howgreat it is to be able to call someone when you have a question or problem. Never have I had to wait for someone to answerand the guys in support are really good at what they do. The system is super intuitive and easy to use.
Country United States of America
GM
Medium Hotel
10

Very easy to use, very trained staff a pleasure to deal with.

Owner from 5 to 9 room Bed & Breakfast & Inn in Pittsburgh (United States of America)

Verified
3 months ago
Mainly the ease of use, I've already referred several Inns to the system. the amount of training their staff has, if they don't happen to have the answer when you ask, they research is and get back to you.
Country United States of America
Owner
X-Small Hotel
10

Awesome product!

Owner from 10 to 24 room Resort in (Costa Rica)

Verified
4 months ago
The Think Reservations Software is so so user friendly for both the guest as well as the front desk and reservation staff. It's simple and straight forward in everything we need for a hotel. The staff has been amazing from day one when I met with the sales person to Jade in onboarding and everyone in support that has helped get my account l...
Country Costa Rica
Owner
Small Hotel
  • 1
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  • 5
  • 6
  • ...
  • 31

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!

Question:

What differentiates this product or service from the competition?

Answer:

ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you take their advice!

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
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Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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