ResNexus PMS

4.8 (203 REVIEWS)

HTR Score icon
HT Score  
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ResNexus PMS

4.8 (203 REVIEWS)

Ranked 12 (out of 311) in Property Management Systems

Easy-to-Use Property Management Software for BnBs, Glamping, Resorts, Campgrounds, Glamping, Vacation Rentals and more!

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ResNexus PMS is the #19 most trending product in the Property Management Systems category (out of 311) and the #501 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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87 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ResNexus PMS
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus’ cloud-based property management system (PMS) saves your business time and money. With ResNexus, your front desk staff can easily check-in and check-out guests, collect payments, and adjust reservations quickly with our time saving drag-and-drop feature. You can maintain a high level of customer service throughout the entire guest experience with built-in contactless check-in, seamless guest messaging, and automatic email communications. In addition, the ResNexus PMS shares your availability to your website, booking engine and channel manager. All of these tools are in sync so that your prices and inventory match onsite, on your website, and on the OTAs.

Capabilities

Powerful Built-in Features

Reservations & Comprehensive Filtering

Guest Portal & Messaging

Travel Protection

Powerful Reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Online Booking Engine

Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.

INCLUDED

Text Messaging CRM

Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!

PREMIUM ADD-ON

Text Messaging Reputation Management

Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less, it automatically asks them how you can improve.

PREMIUM ADD-ON

Contactless Checkin

Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!

INCLUDED

Automated Email Marketing

Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.

INCLUDED

Lightspeed Restaurant POS

Restaurant Management Software
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.

PREMIUM ADD-ON

Travel Protection

Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.

INCLUDED

Group Reservations Pro

Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.

INCLUDED

Unit Optimization

Property Management Systems
ResNexus believes in helping hospitality businesses reach their full potential through innovative technologies. That's why we offer Unit Optimization—also called Site Optimization—to automatically maximize the number of reservations you can take by organizing your units and bookings in the most efficient way possible.

INCLUDED

Automatic Yield Management

Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.

INCLUDED

OTA Channel Manager

Channel Managers
ResNexus offers both a commission-free or low commission option.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ResNexus Average ResNexus

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Success Stories

16

References

56

Featured Customers

Success Stories

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ResNexus doesn’t have any case studies available

Popularity by Segment

Size

116 | X-Small (1-9 room)

93 | Small (10-24 room)

49 | Medium (25-74 room)

14 | Large (75-199 room)

4 | X-Large (200+ room)

Country

256 | United States of America

8 | Canada

3 | Mexico

2 | Costa Rica

1 | Australia

1 | Panama

1 | United Kingdom

1 | Puerto Rico

1 | India

1 | Morocco

Type

137 | Bed & Breakfast & Inns

42 | Resorts

41 | RV Parks & Campgrounds

30 | Boutiques

28 | Vacation Rentals & Villas

19 | Motels

6 | Luxury Hotels

3 | Hostels

2 | Limited Service & Budget Hotels

1 | Branded Hotels

1 | City Center Hotels

1 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

Region

267 | North America

3 | South America

1 | Europe

1 | Asia Pacific

1 | Oceania

1 | Central America

1 | Africa

Category

208 | Hotel Management Software

203 | Property Management Systems

114 | Website Design

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Hotelier Rating

Excellent
254
Very Good
15
Average
5
Poor
1
Terrible
1

Property Size

  • X-Small (116)
  • Small (93)
  • Medium (49)
  • Large (14)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (256)
  • Canada
    Canada
    (8)
  • Mexico
    Mexico
    (3)
  • Costa Rica
    Costa Rica
    (2)
  • Australia
    Australia
    (1)
  • Panama
    Panama
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • India
    India
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (267)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • South America
    South America
    (3)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Exceptional Service!

from 10 to 24 room Vacation Rentals & Villa in

Verified
2 months ago
We have been with Resnexus since 2019. After Webervations sold out to Eviivo and we no longer had webervations through our chamber of commerce and many of us had problems with the new software company, we turned to Resnexus and have been very happy with Resnexus.
Small Hotel
Nathan from ResNexus replied
Jack, Thanks for being such a great client! We love serving your business!
9

Best option for a small hotel

Owner from 10 to 24 room Boutique in Dufur (United States of America)

Verified
4 months ago
ResNexus is an affordable option that has all that we need to operate our 20 room boutique hotel. It integrates with payment systems and Lightspeed restaurant. They usually respond to tech requests immidately.
Country United States of America
Owner
Small Hotel
Nathan from ResNexus replied
Josiah, Thanks so much for the wonderful review and feedback! We appreciate you and your business!
10

Up and running today.

Co-Owner from 5 to 9 room Bed & Breakfast & Inn in Springdale (United States of America)

Verified
7 months ago
- Ease of use- Quick Interactions with the interface. Color coded interface. Moving reservations at a glance. Visible descriptors as you pass over the Grid. The ability to easily change rates is a asset. Highlighting Holidays on the Grid is beneficial when setting rates. The search bar is essential, as most guest call in without their res #...
Country United States of America
Co-Owner
X-Small Hotel
Nathan from ResNexus replied
We highly appreciate you taking the time to write such a great review for us; we are grateful to serve your business. ResNexus has worked hard to make our software as easy-to-use as possible. Recently, we have made updates to our calendar which uses individual colors and icons for all your OTA bookings. In addition, you can filter by reservation type. Thanks for letting us know what videos you would like to see and we will add them to the list. We currently do have written support for How to redeem gift certificates. In the meantime, if you would like in-depth training on gift certificates or discounts please contact your Red Carpet Professional or [email protected]. Thanks again for the wonderful feedback!
10

Checks all the boxes and then some!

Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)

Verified
7 months ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
Country United States of America
Owner
X-Small Hotel
Nathan from ResNexus replied
Paul, thank you so much for taking the time to leave us a review! We've loved serving you and the Prince Albert Guest House these past years, and we love hearing success stories like yours. Thank you for sticking with us for all this time as we continue to improve our product and service. It's feedback and suggestions like yours that help us on that path to improvement.
10

Easy to use with Great support

Host from 10 to 24 room Resort in South Fork (United States of America)

Verified
7 months ago
Resnexus helped set up my software & are always available to help with questions. The help section on each page is very helpful & their contact infomration is easy to find.
Country United States of America
Host
Small Hotel
Nathan from ResNexus replied
Cheryl, thanks so much for kind review. We love serving your property! We have developed over 400 tutorial videos and we have put them inside the back office under settings and then on side bar containing support. In addition, on most pages if you click on the -Help me use this page blue- button in the bottom right it will bring up the video (if available) for that page. Again thanks for being part of the ResNexus family of businesses.
10

Owner review of ResNexus

Owner from 10 to 24 room Resort in Oswego (United States of America)

Verified
7 months ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
Country United States of America
Owner
Small Hotel
Nathan from ResNexus replied
Sonia, thanks for the feedback and great review! We appreciate your business!
10

ResNexus is the best!

Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Santa Rosa (United States of America)

Verified
7 months ago
Their innovation is a continuing process. They are very responsiveness to new ideas and work towards continuously improving the site..
Country United States of America
Innkeeper
X-Small Hotel
Nathan from ResNexus replied
Larry, thanks for dropping us a review! We really appreciate hearing success stories, so it's great to hear that The Gables Wine Country Inn is doing well with our booking engine. We love serving you and your business, and we appreciate feedback and new ideas so we can continually improve. Thank you very much for 10 great years, and here's to many more!
10

Fantastic Property Management Software

Executive Director from 25-49 room Boutique in Lauderdale-by-the-Sea (United States of America)

Verified
7 months ago
We like the fact the software is relatively user friendly. There is good Customer Support system in place and it is cloud based.
Country United States of America
Executive Director
Medium Hotel
Nathan from ResNexus replied
Paul, thank you so much for the review, I really appreciate it! We're always innovating and adapting, so feedback like yours is very important for us. And it's good to hear that you're pleased with our customer support, it's one of the things we feel sets us apart. We love serving you and High Noon Beach Resort, Paul. Thanks again!
10

Easy to integrate into our website and easy to use.

Manager from 10 to 24 room Resort in June Lake (United States of America)

Verified
7 months ago
1. Easy to integrate into our website 2. all available reports you can produce. 3. integrate POS system in the client managment4. Email marketing. etc...
Country United States of America
Manager
Small Hotel
Nathan from ResNexus replied
George, thanks for the wonder review. We love serving the Silver Lake Resort.
10

Stress-free in every way!

Owner from 5 to 9 room Bed & Breakfast & Inn in Palmer (United States of America)

Verified
7 months ago
I love that I get to decide exactly what I want provided and RezNexus seamlessly makes it happen! The customer service is off the charts as I can have a tiny question or a big one and they are waiting to help me immediately.
Country United States of America
Owner
X-Small Hotel
Nathan from ResNexus replied
Joe, thank you so much for leaving us a review here! The satisfaction that comes with knowing we helped a business achieve their potential is the reason we do it! We love serving you and Alaska's Harvest B&B, and we look forward to learning and growing with you. Thank you for choosing ResNexus!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!

Question:

What differentiates this product or service from the competition?

Answer:

ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Daniel O'Connor Connectivity Partner Manager @ Airbnb
RecommendationAvatar
Adam Zembruski Owner, Property Management @ Hospiamo
RecommendationAvatar
Daniel O'Connor Connectivity Partner Manager @ Airbnb
RecommendationAvatar
Adam Zembruski Owner, Property Management @ Hospiamo
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Support

Verified Support

ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

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