Channel Manager by HotelRunner

4.7 (89 REVIEWS)

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HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Channel Manager by HotelRunner

4.7 (89 REVIEWS)

Ranked 12 (out of 106) in Channel Managers

Travel Technology, Marketplace, Digital Marketing, and Online Sales

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Channel Manager by HotelRunner is the #8 most trending product in the Channel Managers category (out of 106) and the #362 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Channel Manager by HotelRunner
Founded in 2011 | Headquarters in United Kingdom | 60 employees
Distribute your rooms online with the channel manager Manage your sales channels easily with two-way connectivity and feed all your channels simultaneously. Connect to the world’s leading booking websites. Boost your online presence, enhance your occupancy rates, and reach potential guests globally. Market your property worldwide with HotelRunner’s innovative technology and certified two-way integration functionality.

View website

Capabilities

HotelRunner Channel Manager

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

2

References

10

Featured Customers

Success Stories

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

20 | X-Small (1-9 room)

13 | Small (10-24 room)

10 | Medium (25-74 room)

6 | Large (75-199 room)

4 | X-Large (200+ room)

Country

44 | Turkey

5 | Morocco

3 | Argentina

3 | Italy

3 | Greece

2 | Vietnam

2 | Panama

2 | Portugal

2 | Tanzania

1 | United Kingdom

1 | Colombia

1 | Tunisia

1 | Azerbaijan

1 | Netherlands

1 | Austria

1 | Chile

1 | Bulgaria

1 | Ecuador

1 | France

1 | Korea, South

1 | Uzbekistan

1 | Georgia

1 | South Africa

1 | Oman

1 | New Zealand

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | Thailand

1 | China

Type

27 | Boutiques

20 | Bed & Breakfast & Inns

13 | Luxury Hotels

10 | Resorts

7 | City Center Hotels

6 | Extended Stay & Serviced Apartments

6 | Hostels

6 | Motels

6 | Vacation Rentals & Villas

2 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

46 | Middle East

15 | Europe

10 | South America

10 | Africa

8 | Asia Pacific

1 | Oceania

Category

89 | Channel Managers

26 | Booking Engine

10 | Website Design

10 | Property Management Systems

9 | Hotel Management Software

8 | Rate Shopping

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Hotelier Rating

Excellent
81
Very Good
5
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (20)
  • Small (13)
  • Medium (10)
  • Large (6)
  • X-Large (4)

Country

  • Turkey
    Turkey
    (44)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Italy
    Italy
    (3)
  • Greece
    Greece
    (3)
  • Vietnam
    Vietnam
    (2)
  • Panama
    Panama
    (2)
  • Portugal
    Portugal
    (2)
  • Tanzania
    Tanzania
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • Colombia
    Colombia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • Chile
    Chile
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Korea, South
    Korea, South
    (1)
  • Uzbekistan
    Uzbekistan
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • New Zealand
    New Zealand
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • Thailand
    Thailand
    (1)
  • China
    China
    (1)

Region

  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (46)
  • South America
    South America
    (10)
  • Africa
    Africa
    (10)
10

Ayzu assited me with the rates, connection and the synchronization between the channel manager with Expedia.

Operations from 1 to 4 room Vacation Rentals & Villa in Tolontag (Ecuador)

Verified
2 months ago
I was able to include the correct rates on the channel. The property was connected to Expedia. Ayzu Ozaras Kel, reviewed the information for 2 properties under my responsability.
Country Ecuador
Operations
X-Small Hotel
9

Outstanding Channel Manager!

Manager from 5 to 9 room Bed & Breakfast & Inn in Bocas del Toro (Panama)

Verified
6 months ago
I can't say enough good things about their performance and dedication. My first contact person was an excellent communicator throughout the entire process. She promptly answeredall my questions and provided clear updates on our progress. I highly recommend HotelRunner to anyone in need of expert channel management services. Their expertise...
Country Panama
Manager
X-Small Hotel
10

Thanks to Gizem!!

Hotel manager from 10 to 24 room Boutique in Bocas del Toro (Panama)

Verified
6 months ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Country Panama
Hotel manager
Small Hotel
9

Strong support

Sales & Marketing Consultant from Boutique in (Turkey)

Verified
7 months ago
As Boutique Hotel Montana Hotelrunner eased our marketing and expand our sales tools. Also we see that our business volume increased.
Country Turkey
Sales & Marketing Consultant
Fatih from HotelRunner replied
Hi there, Thank you for taking the time to share your experience with HotelRunner. We're thrilled to hear that HotelRunner has been instrumental in enhancing your marketing efforts and expanding your sales tools, leading to a noticeable increase in your business volume. We're committed to providing you with continued support and excellence as you navigate the hospitality landscape. Should you have any questions or need further assistance, please don't hesitate to reach out. Regards, HotelRunner Team
10

Best channel manager out there

Founder from 5 to 9 room Boutique in Weligama (Sri Lanka)

Verified
7 months ago
We're using HotelRunner for our business for long time now and it works flawlessly across all booking engines. They also provide you the platform to accept direct booking from your own website and we managed to take advantage of it and it served us lots of money paying booking fees to third parties. I can recommend Hotelrunner to anyone. On...
Country Sri Lanka
Founder
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your ongoing support as a long-time HotelRunner partner. Your recommendation means a lot, and we're glad to be among your top choices for channel management. We appreciate your feedback about pricing. Your insights are important, and we're committed to enhancing our offerings. Feel free to reach out if you need assistance or have more suggestions. Regards, HotelRunner Team
10

Optional and effective

Online Sales Coordinator from 100 to 199 room City Center Hotel in (Turkey)

Verified
8 months ago
I have used 5 different booking engine and channel manager in last 15 years. And last 7 years We are working with HotelRunner. First of all their customer service is excellent. They are responding everything immediately. And all stuff has a great skill on their subjects. And you can manage your property with all details. Everything is in yo...
Country Turkey
Online Sales Coordinator
Large Hotel
Fatih from HotelRunner replied
Hi there, Thank you so much for taking the time to leave such a detailed and positive review of HotelRunner! We're so glad you've been happy with our service for the past 7 years. Thank you again for your kind words. We're proud to have you as a partner, and we look forward to working with you for many years to come. Regards, HotelRunner Team
10

Best Channel Manager

FO Supervisor from 10 to 24 room Boutique in (Turkey)

Verified
8 months ago
Useful interface, having all kind of settings for different OTA's. developing new features day by day to make our business easier.
Country Turkey
FO Supervisor
Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our interface useful. We are closely following the needs of properties and developing new features accordingly. We will look into the speed issue you have raised thank you for bringing this to our attention. Regards, HotelRunner Team
10

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Nessebur (Bulgaria)

Verified
9 months ago
The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.
Country Bulgaria
Sales
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our platform user-friendly and easy to use. We are always working to improve our product, and we will take your suggestions into consideration. Regards, HotelRunner Team
0

I do not recommend at all #conversion

Butik Otel İşletmecisi from 5 to 9 room Boutique in (Turkey)

Verified
9 months ago
I do not find it useful. I don't think anything can be improved. #channel #booking #revenue booking engine load time #optimize I don't want to comment on this because my thoughts are negative.
Country Turkey
Butik Otel İşletmecisi
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are sorry to hear that you are not finding our product useful. We would like to understand why you feel this way, so that we can improve our product. Would you be willing to share more details about your experience? Contact us at: [email protected] Regards, HotelRunner Team
10

Best Performing Channel Manager in the Region.

E-commerce Driver from 500+ room Luxury Hotel in (Turkey)

Verified
11 months ago
Google Hotel Price Ads and Google free link reservations and mobile booking engine reservations are the best performing features on the system..
Country Turkey
E-commerce Driver
X-Large Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your helpful feedback on HotelRunner's channel manager features and reporting. We appreciate all insights that will help us better serve our partners. It is great to hear that Google Hotel Price Ads, Google free link reservations, and our mobile booking engine are performing well for you. These are key solutions for gaining more exposure and driving direct bookings, so we aim to optimize them based on user experience continuously. You make a fair point that our dashboard reporting capabilities could be expanded. Enhanced tracking of production and performance across website, IDS, and GDS channels would provide a lot more transparency and actionable insights for your revenue management strategies. Our product team is working to build out more detailed reporting features, and your feedback helps reaffirm that this would be valuable to our partners. We thank you again for your partnership and for taking the time to provide thoughtful reviews of our system. Feedback like this truly does help shape the future of HotelRunner. Best Regards, HotelRunner Team
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

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HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

2 days

Recommended

95%

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