GuestCentric CRS

4.7 (23 REVIEWS)

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HT Score  
0 out of 100
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Booking Engine & Central Reservation System

More than 50% of GuestCentric’s reviews come from Portugal.

Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestCentric CRS is the #11 most trending product in the Hotel Reservations Systems category (out of 38) and the #607 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestCentric CRS
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
Simplified and fully integrated solutions to generate direct reservations, manage inventory, and measure revenue. Keep all your reservations in one simplified interface, and watch the direct bookings pour in with our conversion-driven booking engine trusted. If it works for Ritz Paris, it can work for you too!

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GuestCentric doesn’t have any screenshots available

Capabilities

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GuestCentric doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

6 | X-Small (1-9 room)

15 | Small (10-24 room)

25 | Medium (25-74 room)

6 | Large (75-199 room)

5 | X-Large (200+ room)

Country

54 | Portugal

13 | United States of America

4 | Spain

2 | Mexico

1 | Australia

1 | Turks and Caicos Islands

1 | Faroe Islands

1 | Kenya

1 | Italy

Type

30 | Boutiques

17 | Luxury Hotels

11 | Resorts

9 | Bed & Breakfast & Inns

9 | Vacation Rentals & Villas

8 | City Center Hotels

6 | Branded Hotels

4 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

1 | Casinos

1 | Limited Service & Budget Hotels

Region

60 | Europe

15 | North America

1 | Oceania

1 | Central America

1 | Africa

Category

71 | Booking Engine

23 | Digital Marketing Agencies

23 | Hotel Reservations Systems

Hotelier Rating

Excellent
60
Very Good
15
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (6)
  • Small (15)
  • Medium (25)
  • Large (6)
  • X-Large (5)

Country

  • Portugal
    Portugal
    (54)
  • United States of America
    United States of America
    (13)
  • Spain
    Spain
    (4)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Faroe Islands
    Faroe Islands
    (1)
  • Kenya
    Kenya
    (1)
  • Italy
    Italy
    (1)

Region

  • North America
    North America
    (15)
  • Europe
    Europe
    (60)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Flexibility, Proximity and professionalism

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
14 months ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Country Portugal
Owner
Small Hotel
10

very good

front office manager from 10 to 24 room Luxury Hotel in Cervães (Portugal)

Verified
16 months ago
they are all always available to solve our problems, give us support for all the question, they give us an answer very quickly
Country Portugal
front office manager
Small Hotel
10

Very good

CRM from 75-99 room Airport/Conference Hotel in Ponta Delgada (Portugal)

Verified
2 years ago
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Country Portugal
CRM
Large Hotel
8

Easy to use and communicate

GM from 75-99 room Branded Hotel in Lisbon (Portugal)

Verified
2 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Country Portugal
GM
Large Hotel
9

Very helfull

sales & revenue from 50-74 room City Center Hotel in Santo Tirso (Portugal)

Verified
2 years ago
the cliente support/ the persons who allways help me with my questions / they are very kind and professional .
Country Portugal
sales & revenue
Medium Hotel
8

Nice Company

Frontoffice Clerk/Recepcionist from 10 to 24 room Boutique in Alvados - Portugal (Portugal)

Verified
3 years ago
GuestCentric's platform is intuitive, easy to work with and the Support Team is excelent and dedicated to their customers. A response is very quick and helpful.
Country Portugal
Frontoffice Clerk/Recepcionist
Small Hotel
10

Very good customer care and excellent website design .

Manager from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
3 years ago
High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in the market.
Country Portugal
Manager
Small Hotel
10

Excellent customer service

Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)

Verified
3 years ago
Always available to help They do everything to fix the issue or help us implement what we need They are proactive
Country Portugal
Office and Marketing Assistant
Medium Hotel
9

Amazing experience and service

COO from 25-49 room Boutique in Lisboa (Portugal)

Verified
3 years ago
BE - user friendly and appealing. Very complete CRS - very easy to connect and a lot of options for reservations and tracking Agency - amasing service, very good reporting and analysis
Country Portugal
COO
Medium Hotel
10

Amazing!

Director of Sales and Marketing from 25-49 room Resort in Ribeira Grande (Portugal)

Verified
3 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Country Portugal
Director of Sales and Marketing
Medium Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.

Question:

What differentiates this product or service from the competition?

Answer:

Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 3 recommend
Recommended by
RecommendationAvatar
Jasser Amri Head of Account Managers @ Quicktext
RecommendationAvatar
Manuel Moualek Product Implementation Manager @ Triptease
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123COMPARE ME
RecommendationAvatar
João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
RecommendationAvatar
Jasser Amri Head of Account Managers @ Quicktext
RecommendationAvatar
Manuel Moualek Product Implementation Manager @ Triptease
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123COMPARE ME
RecommendationAvatar
João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
RecommendationAvatar
Tiago Fernandes Business Development Manager @ OTA Insight
Are you a consultant or vendor that recommends GuestCentric? Leave a recommendation

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Support

Unverified

GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

92%

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