SynXis Central Reservation (Sabre)

4.2 (51 REVIEWS)

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HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

4.2 (51 REVIEWS)

Ranked 3 (out of 38) in Hotel Reservations Systems

2024 Finalist HotelTechAwards

Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Streamline rate management

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Ratings Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #3 most trending product in the Hotel Reservations Systems category (out of 38) and the #65 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SynXis Central Reservation (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation System (CRS) is a comprehensive, easy-to-use rate, inventory, and reservations management solution. Available in multiple languages, SynXis CRS enables you to enforce unique, fine-tuned distribution strategies supporting your business goals. With access to a robust list of channels and integrations, SynXis CRS drives accuracy and efficiency.

View website

Capabilities

Trust a single source of truth

Manage your entire portfolio from one place

Configure your brand and business

Leverage the technologies that work for you

Direct Distribution: Booking Engine and Voice Application

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Sabre Average Sabre

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0

Success Stories

4

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

7 | Medium (25-74 room)

27 | Large (75-199 room)

68 | X-Large (200+ room)

Country

84 | United States of America

7 | Mexico

4 | Canada

3 | United Arab Emirates

3 | United Kingdom

3 | Egypt

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

64 | Luxury Hotels

37 | Boutiques

33 | Branded Hotels

28 | Resorts

14 | City Center Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

4 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

95 | North America

14 | Europe

9 | Asia Pacific

9 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

75 | Booking Engine

51 | Hotel Reservations Systems

48 | Channel Managers

38 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

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Hotelier Rating

Excellent
85
Very Good
20
Average
18
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (7)
  • Large (27)
  • X-Large (68)

Country

  • United States of America
    United States of America
    (84)
  • Mexico
    Mexico
    (7)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Egypt
    Egypt
    (3)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (95)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
7

Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.

Central Reservations Training Manager from 100 to 199 room Luxury Hotel in Dallas (United States of America)

Verified
3 months ago
I like that it is thought to be easy to use. The reservation process through NGVA is quick and intuitive. I like that you can now add reservations and it transfers the names and CC info from the original reservation to the next. SynXis CR is easy to use, and it helps a lot when loading information.
Country United States of America
Central Reservations Training Manager
Large Hotel
10

Sabre/Synxis is best in class!

DVP of Revenue Management from 500+ room Boutique in Dallas (United States of America)

Verified
4 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
Country United States of America
DVP of Revenue Management
X-Large Hotel
10

Excellent Support, Reliable Product

from 75-99 room Luxury Hotel in Santa Rosa (United States of America)

Verified
4 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
Country United States of America
Large Hotel
10

Once setup it's the best CRS out there

VP Distribution from 500+ room Branded Hotel in Chicago (United States of America)

Verified
4 months ago
We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach.
Country United States of America
VP Distribution
X-Large Hotel
10

Most valuable partnership

Senior Director of Technology & Commercial Strategy from 50-74 room Boutique in Berlin (Germany)

Verified
4 months ago
a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ecommerce and a large variety of connected partners.
Country Germany
Senior Director of Technology & Commercial Strategy
Medium Hotel
10

Best in class technology, account management and service. #distribution #bookings #reservations #channel

VP, Revenue Management & Distribution, Noble House Hotels & Resorts` from 100 to 199 room Luxury Hotel in Teton Village (United States of America)

Verified
4 months ago
SynXis CR provides consistent, best in class connectivity, functionality and stability. The platform is continuously upgraded to meet and exceed the needs of the customer. Limited outages provide stability to connectivity and operational needs. The account management team is exceptional in partnering and making the client feel valued.
Country United States of America
VP, Revenue Management & Distribution, Noble House Hotels & Resorts`
Large Hotel
10

Solid and Reliable CRS System

Group Director e-Commerce and distribution from 200 to 499 room Branded Hotel in New York (United States of America)

Verified
4 months ago
The Synxis CRS is a solid, stable and very reliable platform. It has all the functionality needed and more one can expect from a CRS, and has real time connectivity to the Sabre Booking Engine that is WCAG 2.1 ADA and GDPR compliant, and fully responsive design, full seamless connectivity to the GDS, Call Center and IDS. Even makes it bette...
Country United States of America
Group Director e-Commerce and distribution
X-Large Hotel
10

Heavy user of the CRS, customising SBE and using both GDS and channel management tools.

Founder and Executive Director from 500+ room Luxury Hotel in (United Kingdom)

Verified
4 months ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Country United Kingdom
Founder and Executive Director
X-Large Hotel
10

Great partner

Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)

Verified
4 months ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Country Italy
Revenue operator
X-Large Hotel
10

Sabre SynXis CR

3rd party distribution manager from 500+ room Branded Hotel in Kajaani (Finland)

Verified
4 months ago
The system is easy to use and the best part of the system is the access to most of the setups having to rely on support services only occasionally. Managing centrally more than 40 hotels is made easy while many things can be setup on a chain level and it is easy to jump from hotel to hotel. Apart from the tech side, what I appreciate most o...
Country Finland
3rd party distribution manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

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Recommended by
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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