DigitalGuest

4.9 (17 REVIEWS)

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HT Score  
0 out of 100
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We help hotels deliver unforgettable digital guest experiences through a customized web app.

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, DigitalGuest is the #25 most trending product in the Upselling Software category (out of 62) and the #2044 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

DigitalGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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About DigitalGuest
Founded in 2018 | Headquarters in Aarhus (Denmark) | 18 employees
You only need one platform, to cover the whole guest journey, from pre-stay to post-day. Automated communication, fit-to-brand guestbook, upselling, and guest feedback are just some of our valuable features - and everything can be completely personalized.

Capabilities

profile-empty-state.svg

DigitalGuest doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
A bottle of champagne and flowers waiting on the bed has never harmed anyone. Increase your hotel revenue by using customized pre-stay Upselling emails or offers enticing personalized Upselling deals through the DigitalGuest platform. That is great service!

INCLUDED

Guest Registration Form

Contactless Check-in
Costumize your digital guest registration form based on your local regulations and add felts for all information you would like about your guests. Add the digital form to your pre-stay email – letting guests fill out their registration form online before their arrival or simply just have it on a tablet in the reception.

INCLUDED

Guest experience web app

Hotel Guest Apps
A fully customizable web app that cover the complete guest journey from pre-stay to post-stay. Automated communication, upselling, Guest reviews and much more all in your own brand and style.

INCLUDED

Guest communication

Guest Messaging Software
Reach the right guest at the right time with the right message. With automated communication and segmentation you can reach your guests with emails and sms' based on their unit type and rate code throughout the complete guest journey.

INCLUDED

Guest Reviews & NPS

Guest Surveys & Feedback
Customize post-stay surveys with star ratings, comments and a NPS score and get valuable insights to your guests' experience in the DigitalGuest dashboard. By identifying your strengths and improvements areas you will know were to put your focus and your your guests stays even better.

INCLUDED

Segmentation

Reach the right guests with the right content at the right time. Make your guests journey 100% personalized by segmenting all your communication and content based on their unit type and rate code

INCLUDED

Pricing

Pricing Available By Request

DigitalGuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
16
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • Small (3)
  • Medium (2)
  • Large (7)
  • X-Large (1)

Country

  • Denmark
    Denmark
    (9)
  • Sweden
    Sweden
    (5)
  • Norway
    Norway
    (1)
  • Austria
    Austria
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (16)
10

Clever product!

Operations from 25-49 room Luxury Hotel in (Sweden)

Verified
13 months ago
Digital Guest is a neat product, packed with good stuff! A lot of things that you lacked functionality for before, but also a lot of things you didn't know you were missing until now! What also makes Digital Guest so good are their employees who themselves have a background in the industry and know what you want and need!
Country Sweden
Operations
Medium Hotel
10

Excellent!

Receptionssouschef from 100 to 199 room Airport/Conference Hotel in Køge (Denmark)

Verified
2 years ago
We get important information out to our guests, in a user-friendly way. It is easy to set up and the site has a modern look. We can now send PUSH messages out to guests in-house, where we used to have to spend a lot of time calling and interrupting. We are very happy with DG and would definitely recommend it to the rest of the chain.
Country Denmark
Receptionssouschef
Large Hotel
10

Here to stay!

Hotel Manager from 50-74 room Resort in Kongens Lyngby (Denmark)

Verified
2 years ago
- Automatic and quick information for our guests before arrival. - Great upsale opportunities - Easy to work with for all of our staff.
Country Denmark
Hotel Manager
Medium Hotel
10

The perfect in-stay platform!

Booking- & Front Office Manager from 200 to 499 room City Center Hotel in Aarhus (Denmark)

Verified
2 years ago
We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustainabilty, we see DG as frontrunners, in terms of saving paper. In 2021 you should not have informations printed on paper in the hotel diction...
Country Denmark
Booking- & Front Office Manager
X-Large Hotel
9

Easy communication

Marketing coordinator from 100 to 199 room Resort in (Sweden)

Verified
2 years ago
With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure. It makes it possible to be more flexible and we can be more certain that our guests have the latest information.
Country Sweden
Marketing coordinator
Large Hotel
10

Easy and effective guest relation

Revenue from 100 to 199 room Resort in Vejle (Denmark)

Verified
2 years ago
Easy platform to navigate. Quick set up. No down time. Good customer support, easy to connect. Lovely designs for the guest to see
Country Denmark
Revenue
Large Hotel
10

Amazing Solution!

CEO from 10 to 24 room Boutique in Bacalar (Mexico)

Verified
2 years ago
- Amazingly user-friendly for setup & for the final consumer - Integrates with PMS's to automatically get guests information - One (If not the best) apps that I found for upselling, guest communication and even helps with reputation management although it is not what's meant to be.
Country Mexico
CEO
Small Hotel
10

Excellent communication, upselling and guest service platform

CEO from 75-99 room Resort in Schladming (Austria)

Verified
2 years ago
Extremely user-friendly for our staff to use and give the guest a unique experience. We can cut down the frequently guest questions and use the time on quality talk with our guest instead.
Country Austria
CEO
Large Hotel
8

A bulletproof solution

Event Coordinator from 10 to 24 room in Varde (Denmark)

Verified
2 years ago
- Get rid of the outdated physical guestbook. - Saves a lot of manpower, not to update all of the guestbooks, but you just have to change it on the website.
Country Denmark
Event Coordinator
Small Hotel
10

Very service minded

Marketing Manager from 100 to 199 room Resort in Skagen (Denmark)

Verified
2 years ago
They are always open to new ideas and they respond very quickly if there are any challenges or if we have questions. We have had the pleasure of working with DG for quit some time now and they are continuously developing new applications and improvements. I am looking forward to see what the future holds.
Country Denmark
Marketing Manager
Large Hotel
  • 1
  • 2

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Support

Unverified

DigitalGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

98%

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