Breezeway

4.9 (30 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 1 (out of 23) in Cleaning & Operations

Property Operations & Services Platform

More than 50% of Breezeway’s reviews come from United States of America.

Ratings Summary

4.9
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Breezeway is the #1 most trending product in the Cleaning & Operations category (out of 23) and the #96 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Breezeway’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Breezeway as the #1 Cleaning & Operations provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Breezeway
Founded in 2015 | Headquarters in Boston (United States) | 80 employees
Breezeway is the leading property operations and services platform for short-term rentals, hotels, and resorts.

Capabilities

Task Scheduling

Mobile App and Checklists

Team Coordination

Guest Messaging

Features

Other

9/12 features

Pricing

Pricing Available By Request

Breezeway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | Small (10-24 room)

5 | Medium (25-74 room)

12 | Large (75-199 room)

11 | X-Large (200+ room)

Country

29 | United States of America

Type

29 | Vacation Rentals & Villas

3 | Luxury Hotels

1 | Branded Hotels

1 | City Center Hotels

1 | Resorts

1 | RV Parks & Campgrounds

Region

29 | North America

Category

30 | Cleaning & Operations

18 | Housekeeping Software

16 | Guest Messaging Software

Hotelier Rating

Excellent
28
Very Good
2
Average
0
Poor
0
Terrible
1

Property Size

  • Small (2)
  • Medium (5)
  • Large (12)
  • X-Large (11)

Country

  • United States of America
    United States of America
    (29)

Region

  • North America
    North America
    (29)
10

Breezeway has allowed us to streamline operations!

Co-Founder from 10 to 24 room Vacation Rentals & Villa in

Verified
4 months ago
The people. So responsive and helpful. Great training tools. Anytime I need assistance with setting something up there seems to be a training video or information online that allows me to easily solve my own problems. So easy to use and set up. Breezeway has allowed us to streamline operations! The automated workflows are easy to set up and...
Co-Founder
Small Hotel
10

Best software ever

General Manager from 500+ room Vacation Rentals & Villa in McHenry (United States of America)

Verified
4 months ago
I use this for operations, scheduling and housekeeping for 550 vacation rentals and I wouldn’t be able to get through the day without it. User friendly and on point. I highly recommend Breezeway to anyone.
Country United States of America
General Manager
X-Large Hotel
10

Outstanding Software

Operations Manager from 500+ room Vacation Rentals & Villa in Nags Head (United States of America)

Verified
4 months ago
The use of Breezeway makes our operations department very efficient. Were able to communicate with guests, schedule tasks, and keep important property notes and information all under one platform.
Country United States of America
Operations Manager
X-Large Hotel
10

Couldn't live without Breezeway

Office Manager from 100 to 199 room in Wilson (United States of America)

Verified
4 months ago
Breezeway's calendar feature helps #operations stay on track with deadlines and assigning which team member is responsible for it. task management has never been easier and there is NO WAY we'd be able to go without this feature now that we're using it. Tasks can be tailored to a particular property, associated with specific reservations, o...
Country United States of America
Office Manager
Large Hotel
10

How we scaled with Breezeway

CMO from 500+ room Vacation Rentals & Villa in Sedona (United States of America)

Verified
4 months ago
Thanks to Breezeway, we've successfully scaled our business from 250 properties to nearly 700 across multiple locations in just four years.
Country United States of America
CMO
X-Large Hotel
10

Breezeway is perfect for my small vacation rental business!

Owner from 10 to 24 room Vacation Rentals & Villa in Oklahoma City (United States of America)

Verified
4 months ago
Saves time & stress of scheduling our team. Helps guests get timely responses to their concerns, especially when guest messages come in after hours when I’m asleep.
Country United States of America
Owner
Small Hotel
10

Breezeway makes our lives a breeze!

General Manager from 75-99 room Resort in

Verified
4 months ago
I love the fact that I can pull reports for owners, or if there is a question ever by an OTA that needs addressing we have time stamped proof to provide! We love that it integrates with Airbnb and our pms makes our lives easier! We look forward to adding breezeway assist in Q1 2024!
General Manager
Large Hotel
10

Efficient Software Service

Customer Care Advisor from 500+ room Vacation Rentals & Villa in Nags Head (United States of America)

Verified
4 months ago
I like the ease of scheduling my maintenance techs, pool and spa vendors, and housekeepers. Breezeway allows me to maintain great communication with my guests as well!
Country United States of America
Customer Care Advisor
X-Large Hotel
10

Great product, increased communication and efficiency within operations and very user friendly!

Director of Operations from 100 to 199 room Branded Hotel in Hilton Head Island (United States of America)

Verified
4 months ago
- Quicker response time between departments and with our guests. - easy to user for all levels of technical ability. - accountability for property managers and housekeeping. - auto text are improved communication - reports, having the ability to customize, download, share. - customer service team - they want to know our input and make chang...
Country United States of America
Director of Operations
Large Hotel
10

Scheduling and task

Property Manager from 75-99 room Vacation Rentals & Villa in Sevierville (United States of America)

Verified
4 months ago
Having Breezeway auto schedule task takes aways countless hours wasted on making schedules and reviewing for updates and changes. And the contract cleaners are always up to dtae!
Country United States of America
Property Manager
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

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Support

Unverified

Breezeway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

99%

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