Hostaway

4.8 (29 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 2 (out of 21) in Vacation Rental Software

Hostaway offers scalable solutions with award-winning support to fast-growing vacation rental property managers!

Hostaway is popular in United States of America with 13 hoteliers leaving an average rating of 13.

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hostaway is the #2 most trending product in the Vacation Rental Software category (out of 21) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hostaway’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Hostaway
Founded in 2015 | Headquarters in Toronto (Canada) | 44 employees
"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use. The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings. Payments, owner statements, accounting and smartlocks are also managed easily. In addition to the industry-leading PMS and Channel manager that Hostaway offers, there are more than 100 integrated software partners on our marketplace. These companies will automate and streamline many activities and make daily life easier. For enterprise customers, Hostaway is well known for being able to produce customized solutions while meeting deadlines and staying on budget. Most customers choose Hostaway because they want the best support in the entire industry, and the public reviews of Hostaway clearly reflect that."

Capabilities

profile-empty-state.svg

Hostaway doesn’t have any benefits or use cases available

Features

Operations & Property Management

4/5 features

Channel Management & Distribution

4/5 features

Ecommerce

4/5 features

Guest Experience

4/5 features

Price Optimization

4/5 features

Pricing

Pricing Available By Request

Hostaway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

15 | X-Small (1-9 room)

6 | Small (10-24 room)

5 | Medium (25-74 room)

2 | Large (75-199 room)

1 | X-Large (200+ room)

Country

13 | United States of America

4 | Australia

2 | France

2 | United Kingdom

2 | Greece

2 | Mexico

1 | Korea, South

1 | Puerto Rico

1 | Netherlands

1 | Finland

Type

20 | Vacation Rentals & Villas

4 | Extended Stay & Serviced Apartments

3 | Luxury Hotels

3 | Resorts

2 | Bed & Breakfast & Inns

2 | Boutiques

2 | Branded Hotels

2 | City Center Hotels

1 | Casinos

1 | Airport/Conference Hotels

1 | Hostels

1 | Motels

Region

15 | North America

8 | Europe

4 | Oceania

1 | Asia Pacific

1 | Central America

Category

29 | Vacation Rental Software

Hotelier Rating

Excellent
27
Very Good
0
Average
1
Poor
0
Terrible
1

Property Size

  • X-Small (15)
  • Small (6)
  • Medium (5)
  • Large (2)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (13)
  • Australia
    Australia
    (4)
  • France
    France
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Greece
    Greece
    (2)
  • Mexico
    Mexico
    (2)
  • Korea, South
    Korea, South
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Netherlands
    Netherlands
    (1)
  • Finland
    Finland
    (1)

Region

  • North America
    North America
    (15)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (4)
  • Central America
    Central America
    (1)
0

Lost me $1000s in Reservations

Property manager / Owner from 5 to 9 room Vacation Rentals & Villa in Oceanside (United States of America)

Verified
7 months ago
Nothing. They have zero support, zero customer service, zero empathy. They took 5 days to respond to any inquiries or issues and after weeks of back and forth emails, still no repair to the product they sold me that did not work.
Country United States of America
Property manager / Owner
X-Small Hotel
10

On boarding experience

director from 5 to 9 room Vacation Rentals & Villa in Edge Hill (Australia)

Verified
12 months ago
*Integration with my website was very easy, which was important to me .*The easy export of existing Airbnb listings saves lots of time. * Online support was great to work with a big shout-out to Akeeshan.
Country Australia
director
X-Small Hotel
10

Amazing Service and Support

Owner from 5 to 9 room Vacation Rentals & Villa in Tawonga (Australia)

Verified
12 months ago
Informative with their knowledge of the industry Supportive in helping you learn the software Friendly team of workers Easy to use platform great customer service
Country Australia
Owner
X-Small Hotel
10

A Short Term Rental Managers Dream

Property Manager from 50-74 room Vacation Rentals & Villa in Orlando (United States of America)

Verified
12 months ago
Hostaway is the leading SAS for property managers and now I can see why. The software is robust and covers everything. The interface is super clean and does not take long to get familiar with. I am loving it!
Country United States of America
Property Manager
Medium Hotel
10

Great platform to make our vacation rental management business easy to scale and manage

Owner from 10 to 24 room City Center Hotel in Lake Havasu City (United States of America)

Verified
12 months ago
It is very customizable. Can easily be adapted to fit our business model. Our onboarding specialist made the experience of onboarding comfortable and easy.
Country United States of America
Owner
Small Hotel
10

Financial Reporting Assistance Call

Founder from 1 to 4 room Vacation Rentals & Villa in Tulum (Mexico)

Verified
13 months ago
Shakira was very knowledgeable and very easy to schedule a call with. Love the Hostaway support much better than other platforms!
Country Mexico
Founder
X-Small Hotel
9

Helpful and friendly

Admin from 10 to 24 room Vacation Rentals & Villa in Slogarie (United Kingdom)

Verified
13 months ago
The onboarding was clear and half and all questions were answered well. It was good to do the onboarding in my own account rather than watching a demonstration.
Country United Kingdom
Admin
Small Hotel
10

Support assistance

Director from 25-49 room Vacation Rentals & Villa in Tulum (Mexico)

Verified
13 months ago
I like the support from Shakira who works for Hostaway, i felt that she dedicated ample of time to us to resolve any issue and question we had. everything was very easy and Shakira helped us in the end to resolve our case.
Country Mexico
Director
Medium Hotel
9

Easy way to automate hosting

Owner from 1 to 4 room Vacation Rentals & Villa in (Finland)

Verified
13 months ago
Simply, easy to learn, all that you need and not too expensive. I can now stop using different kind of booking softwares.
Country Finland
Owner
X-Small Hotel
10

One of the best vacation rental software out there

Reservations manager from 25-49 room in Kalamata (Greece)

Verified
13 months ago
Keeping the all the clients under 1 unified inbox is a must. Changing prices on the fly is a very helpful tool and saves a lot of time
Country Greece
Reservations manager
Medium Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

A versatile and user-friendly tool perfect for property owners and management companies with vast portfolios. Highly recommended for those looking to streamline operations and grow their property portfolio.

Question:

What differentiates this product or service from the competition?

Answer:

Over 100 integrated Partners, including Airbnb, Vrbo, Booking.com, Expedia, PriceLabs, Operto, Breezeway, and Zapier! The system provides niche ways of handling tasks by automation. The user interface is user friendly!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A great choice of platform to take care of your worries. Do invest time to explore all the features and capabilities thoroughly – you might discover functionalities that you didn't initially realize were available!

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Diamond Frandsen Brand Manager @ InterCoastal Net Designs
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Niharika Manibalan Product Manager - Integrations @ Pricelabs
RecommendationAvatar
Diamond Frandsen Brand Manager @ InterCoastal Net Designs
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Integrations

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100% recommended by 4 hotels

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Support

Unverified

Hostaway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

97%

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