10 Best Staff Collaboration Tools for Hotels 2024

Author img Jordan Hollander
| Last updated
56 PRODUCTS REVIEWED
1859 HOTELIERS SURVEYED

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels.  With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location.

We by surveyed 1859 hoteliers across 78 countries to create this in-depth guide and help you find the best fit Staff Collaboration Software solution for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

 

Staff Collaboration Software Vendor Shortlist

Here are 10 of top Staff Collaboration Software solutions that are covered in this in-depth guide:

  1. 1. Sojern — Best for understanding guest behavior to deliver personalized hotel experiences.
  2. 2. hotelkit — Best for fostering a collaborative work environment with integrated communication tools
  3. 3. Actabl — Best for optimizing labor management with precision
  4. 4. Flexkeeping — Best for managing housekeeping tasks efficiently
  5. 5. Lodgistics — Best for real-time staff communication
  6. 6. Sabre — Best for managing maintenance requests efficiently
  7. 7. Monscierge — Best for empowering staff with real-time communication tools
  8. 8. HelloShift — Best for keeping your team on the same page with real-time updates
  9. 9. INTELITY — Best for providing real-time staff communication and task management
  10. 10. Quore — Best for keeping your team on the same page
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In-Depth Guide
What is Staff Collaboration Tools
Finding the right Staff Collaboration Tools solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Staff Collaboration Tools vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Staff Collaboration Tools Guide)
Staff Collaboration Tools Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

Top Rated by Hotel Type

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Scanning global dataset to personalize your results
Actabl
4.6 (320 reviews)
Ht score logo 91 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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More Together, Less Siloed
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Lodgistics
4.9 (78 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Seamless Operations for the perfect Guest Experience
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Akia
4.9 (22 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Efficiently communicate work items internally.
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Unifocus
Streamline Hotel Operations, Elevate Guest Experiences
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hotelkit
4.7 (547 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
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Flexkeeping
4.9 (63 reviews)
Ht score logo 84 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2024 FINALIST
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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The easy Hotel Operations Platform
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Sabre
4.6 (38 reviews)
Ht score logo 70 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect teams, tasks, and guests
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Amadeus
3.9 (31 reviews)
Ht score logo 25 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Gain a competitive edge by setting a new standard of efficiency across operations.
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Beekeeper
4.9 (20 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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One app to unify and steamline your team's communication and operational workflow.
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DOWHAT
4.9 (14 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital Transformation with DOWHAT in hospitality: Elevating Operational Efficiency and In-Room Sales
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BENEFITS
How can hotel management software improve hotel operations and profitability?
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.
 
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 
 
FEATURES
What are the most important features of hotel operations software and specifically task management solutions?
  • Simple Communication: Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management: Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications: Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists: Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting: Spot trends and identify opportunities to improve.
PRICING
What is the typical pricing for hotel operations software?
Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 
 
 
IMPLEMENTATION
How long does it usually take for a hotel to implement new hotel operations software?
Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
 
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
FAQs
Hoteliers Also Ask
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
- Operational Efficiency - Saves time by integrating staff communications on one platform. - Guest Satisfaction - Guest needs, requests, and complaints are visible and acted upon in a timely fashion. - RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

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