10 Best Staff Collaboration Tools for Hotels 2024

Hotel Tech Report | Last updated
53 PRODUCTS REVIEWED
1833 HOTELIERS SURVEYED

Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels.  With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location.

We by surveyed 1833 hoteliers across 80 countries to create this in-depth guide and help you find the best fit Staff Collaboration Software solution for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

 

Staff Collaboration Software Vendor Shortlist

Here are 10 of top Staff Collaboration Software solutions that are covered in this in-depth guide:

  1. 1. hotelkit — Best for creating an operations hub across departments
  2. 2. Actabl — Best for reporting, analytics and performance measurement
  3. 3. Flexkeeping — Best for automating collaboration workflows
  4. 4. Lodgistics — Best for process management and quality assurance
  5. 5. Sabre — Best for streamlining communication between front and back of house
  6. 6. Amadeus — Best for large branded and luxury properties
  7. 7. Akia — Best for hotels looking for a beautiful and intuitive user interface
  8. 8. Optii Solutions — Best for automating housekeeping tasks and maintenance requests
  9. 9. Unifocus — Best for triggering actions based on check-ins, room moves, or other guest preferences
  10. 10. Guest Service — Best for integrated guest facing app
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Staff Collaboration Tools Vendor Shortlist
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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
hotelkit
4.7 (537 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted hotelkit as the #1 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
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Actabl
4.6 (320 reviews)
Ht score logo 94 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Actabl as the #2 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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More Together, Less Siloed
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Flexkeeping
4.9 (63 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2024 FINALIST
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards
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The easy Hotel Operations Platform
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Lodgistics
4.9 (76 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Seamless Operations for the perfect Guest Experience
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Sabre
4.6 (38 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connect teams, tasks, and guests
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Amadeus
3.9 (31 reviews)
Ht score logo 23 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Gain a competitive edge by setting a new standard of efficiency across operations.
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Akia
4.9 (22 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Efficiently communicate work items internally.
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Optii Solutions
Optti Service optimizes all guest requests and service orders to assure consistent and timely service while allowing your staff to spend more face to face time with guests.
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Unifocus
Guest Service Management, Houskeeping Software, Guest Data on Smartphones, Guest Complaint Management - Service Breakdown, Preventive Maintenance, and Hotel Checklists
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Guest Service
Double your staff productivity & Recover up to 80% of negative reviews
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PRODUCT BUNDLES
These Product Suites Also Contain Staff Collaboration Tools
Other solutions that offer an integrated staff collaboration tools add-on module with their core product offering
Actabl
4.6 (374 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
third logo finalist 2024 FINALIST
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2024 HotelTechAwards
Learn more

or read reviews

Actabl’s Staff Collaboration Tools product suite also includes:

Bookboost AB
4.9 (106 reviews)
Ht score logo 84 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Bookboost AB’s Staff Collaboration Tools product suite also includes:

GuestEQ
4.8 (28 reviews)
Ht score logo 13 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

GuestEQ’s Staff Collaboration Tools product suite also includes:

INTELITY
4.9 (23 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

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Flexkeeping
4.9 (63 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
third logo finalist 2024 FINALIST
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards
Learn more

or read reviews

Flexkeeping’s Staff Collaboration Tools product suite also includes:

Sabre
4.6 (38 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Sabre’s Staff Collaboration Tools product suite also includes:

HelloShift
4.6 (182 reviews)
Ht score logo 32 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HelloShift’s Staff Collaboration Tools product suite also includes:

HMobile (by char)’s Staff Collaboration Tools product suite also includes:

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GuestRevu
4.7 (296 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted GuestRevu as the #1 Reputation Management provider in the 2024 HotelTechAwards
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GuestRevu’s Staff Collaboration Tools product suite also includes:

Sojern’s Staff Collaboration Tools product suite also includes:

HKeeper
4.8 (35 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

HKeeper’s Staff Collaboration Tools product suite also includes:

Hoxell
4.9 (25 reviews)
Ht score logo 73 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Guest Service
4.9 (28 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Guest Service’s Staff Collaboration Tools product suite also includes:

Innspire’s Staff Collaboration Tools product suite also includes:

INTELITY’s Staff Collaboration Tools product suite also includes:

or read reviews

Relay’s Staff Collaboration Tools product suite also includes:

IRIS Systems
4.8 (25 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

IRIS Systems’s Staff Collaboration Tools product suite also includes:

INTELITY
4.7 (39 reviews)
Ht score logo 77 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

Shiji Enterprise Platform’s Staff Collaboration Tools product suite also includes:

Actabl
4.7 (162 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2024 FINALIST
Hoteliers voted Actabl as the #2 Hotel Maintenance Software provider in the 2024 HotelTechAwards
Learn more

or read reviews

Actabl’s Staff Collaboration Tools product suite also includes:

INTELITY
4.6 (62 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

Optii Solutions’s Staff Collaboration Tools product suite also includes:

INTELITY
4.7 (19 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY’s Staff Collaboration Tools product suite also includes:

Actabl
4.5 (593 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2024 WINNER
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards
Learn more

or read reviews

Actabl’s Staff Collaboration Tools product suite also includes:

OVERVIEW
What is Staff Collaboration Tools
Finding the right Staff Collaboration Tools solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Staff Collaboration Tools vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Staff Collaboration Tools Guide)
BENEFITS
How can hotel management software improve hotel operations and profitability?
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.
 
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
 
 
FEATURES
What are the most important features of hotel operations software and specifically task management solutions?
  • Simple Communication: Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management: Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications: Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists: Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting: Spot trends and identify opportunities to improve.
PRICING
What is the typical pricing for hotel operations software?
Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use. Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
 
 
 
IMPLEMENTATION
How long does it usually take for a hotel to implement new hotel operations software?
Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
 
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
FAQs
Hoteliers Also Ask
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
- Operational Efficiency - Saves time by integrating staff communications on one platform. - Guest Satisfaction - Guest needs, requests, and complaints are visible and acted upon in a timely fashion. - RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

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