10 Best Contactless Check-in Tools for Hotels 2024

Author img Jordan Hollander
| Last updated
73 PRODUCTS REVIEWED
1666 HOTELIERS SURVEYED

Self Service and contactless hotel check-in solutions provide the ability to collect all necessary guest details automatically, with little to no contact from the reception desk. Prior to the coronavirus pandemic, hotels were already moving towards contactless experiences but the pandemic solidified this as a ubiquitous trend across geographies and market segments.  

We surveyed 1666 hoteliers across 72 countries to create this in-depth guide and help you find the best fit Contactless Check-in Solutions for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

 

Contactless Check-in Software Shortlist

Here are 10 of top Contactless Check-in Software that are covered in this in-depth guide:

  1. 1. BookingWhizz — Best for boosting guest engagement and loyalty with tailored communication.
  2. 2. Sojern — Best for improving guest engagement and loyalty through data insights
  3. 3. Canary Technologies — Best for saving time and improving communication for front desk teams.
  4. 4. Asksuite — Best for handling customer inquiries and bookings around the clock.
  5. 5. Duve — Best for reducing front desk congestion
  6. 6. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
  7. 7. Easyway — Best for increasing ancillary revenue through automated upsell offers
  8. 8. Flexkeeping — Best for increasing revenue through upsell opportunities during ordering
  9. 9. Guestnet — Best for integrating local event recommendations into the app
  10. 10. Bookboost AB — Best for automating guest communication with ease
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In-Depth Guide
What is Contactless Check in?
Self Service and contactless hotel check-in solutions provide the ability to collect all necessary guest details automatically, with little to no contact from the reception desk. Prior to the coronavirus pandemic, hotels were already moving towards contactless experiences but the pandemic solidified this as a ubiquitous trend across geographies and market segments. Mobile check-in details include passport scans, payment or deposit, E-signatures, arrival time, and more. This helps avoid unnecessary lines at reception providing an improved arrival experience and first impression. Using online check-in allows hoteliers and hotel staff to receive all the information ahead of time, re-establish relationships with guests (often reduced due to OTA’s), and offer additional services - it's the gateway to guest engagement and for digitizing the guest experience. New technology has made digital check-in and touchless guest experiences possible for all hotels and not just the major brands. Social distancing rules drove new demand for hotel tech like QR code ordering systems and digital registration cards. The hotel industry has adapted by moving concierge into apps and messaging services - initiatives that brands like Hilton and Marriott have been pioneering for years but now the technology is cheap and easy enough for even small boutique hotels.
Finding the right Contactless Check-in solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Contactless Check-in vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Contactless Check-in Guide)
Contactless Check-in Solutions Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
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Canary Technologies
4.7 (750 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Canary Technologies as the #1 Contactless Check-in provider in the 2024 HotelTechAwards
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Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
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Akia
4.9 (39 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Welcome your guests safely with contactless check-in
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Duve
4.8 (480 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards
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Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
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H2O Hospitality, Ltd.
5.0 (25 reviews)
Ht score logo 74 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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H2O Flow is a complete digital transformation service for hospitality facilities to revolutionize the operational value chain.
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Civitfun
Boosting hospitality companies to lead the digital transformation in the industry with our contactless check-in and check-out software.
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TMRW LIFE
A guest facing app that ticks all the boxes for both guests and hotel operators
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Hudini
Seamless and contactless check-in experience
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alliants
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out
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INTELITY
4.7 (19 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Enable guests to bypass the front desk with contactless check-in.
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BENEFITS
How to measure the success of contactless check-in software

1. Reduce labor tasks: Automate manual tasks like identity verification and check-in to increase efficiency. These efficiencies reduce labor costs while helping your team provide better service

2. Generate incremental revenue: Having guests check-in online prior to arrival allows your hotel to offer additional services such as room upgrades, transportation and early check-in during the anticipation stage before their trip when they’re most likely to splurge. This is the perfect moment to introduce a passive offer that doesn’t feel transactional like it does when sold by most front desk agents.

3. Enhance the guest experience: By collecting all the details in advance, hotels eliminate the queues at the reception and provide an better arrival experience, even if the hotels wants to put an emphasis on personal relationship, the experience is far superior because reception has time to properly speak to guests COVID -19 related : reduce unnecessary crowding and physical contact.

  • Guest interaction time: Automating the manual process allows hotels to work more efficiently and perform better with limited staff, spending an average of 17 less on managing each guest, since guests have access to all the information ahead of time
  • Revenue per guest: Revenue per guest should increase by $12 per guest as the conversion rate for upsells increases dramatically
  • Guest satisfaction: While online check-in improves communication and affects long term customer retention, instant results can be seen in guest satisfaction, increasing review rates, as well as direct bookings.
FEATURES
What are the biggest trends in contactless check-in software for hotels?

1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021.

2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR.

3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective.

4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels.  Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience.  APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.

IMPLEMENTATION
Implementing contactless check-in has never been easier

The process should be instant and quick, the integration process to the PMS (e.g. Oracle Opea) should take no longer than 72 hours (it can also take a few min and this depends on the system in question) after which the hotel will be able to start setup process, activating what details they want to collect, adding their branding and more.


Mobile check-in is of paramount importance for hotels in today's hospitality industry. This innovative approach to the check-in process offers numerous benefits to both hoteliers and hotel guests.

First and foremost, mobile check-in enhances the guest experience by providing a contactless and convenient solution. Through a hotel's mobile app, guests can check in using their mobile devices, eliminating the need for face-to-face interactions at the front desk. This not only streamlines the check-in experience but also reduces wait times, a crucial factor for guest satisfaction.

The integration of mobile key functionality into mobile check-in services further elevates the guest journey. Guests can receive digital keys on their mobile devices, replacing traditional key cards. This not only enhances security but also allows for smoother access to their hotel room doors. Plus, it facilitates upsell opportunities as hotels can offer room upgrades and other services through the mobile app.

During the pandemic, contactless check-in became essential for guest safety, and mobile check-in systems played a vital role in minimizing physical contact. Hotel management could also send important notifications and reservation details to guests via text messages through these platforms.

From the hoteliers' perspective, implementing mobile check-in can significantly improve hotel operations. It reduces the workload on hotel staff at the front desk, enabling them to focus on other guest needs. Additionally, it offers various payment methods, including credit card integration, making the check-in and check-out processes more efficient.

Major hotel chains like Marriott, Hilton and have embraced mobile check-in systems to stay competitive in the market. These systems not only enhance guest satisfaction but also allow for better management of the hotel industry. By offering self-service technology and digital check-in options, hotels can ensure a seamless guest experience and encourage return visits.

Mobile check-in is a pivotal aspect of the modern hospitality industry. Its implementation not only aligns with the contactless trend but also benefits both hotel guests and hoteliers. By integrating digital key functionality, streamlining check-in services, and offering upsell opportunities, hotels can enhance guest satisfaction and improve their overall operations.

FAQs
Hoteliers Also Ask
1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021. 2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR. 3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective. 4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.
Contactless check-in allows a guest to check into a hotel without any physical contact with staff or items like pens, paper, or room keys. Many hotels that offer contactless check-in use digital tools like mobile room keys or an online registration system to eliminate the need for physical contact.
The check-in time at most hotels is 3:00pm or 4:00pm, and the check-out time ranges between 11:00am and 12:00pm. Some hotels offer early check-in, allowing guests to pay an extra fee to check in a couple hours before the standard check-in time, if rooms are available.
- Property management system: A connection to the PMS allows the hotel to automate the online check-in and customize the check-in using dynamic fields from the PMS (name, booking source etc) sending each guest the proper check-in link to begin their stay. - Mobile key: If a hotel is interested in delivering a fully contactless guest experience - digitizing room keys is critical. Check-in can connect to digital key providers to open doors (vacation rentals use this already with access codes but the broader hospitality industry typically does not use code-based systems for security and logistics reasons). - Payment processor: In order to truly generate more revenue from the online check-in or even just collect payment or deposits from guests - the system must be able to connect to credit card payment processing - otherwise the conversion rate for upsells is lower. - Hotel guest mobile apps: Content is key to leaving a mark on guests and offering a good guests experience, thus connecting between the online check-in and guest app with content and the ability to contact hotel is crucial
Many hotels have eliminated paper registration forms and plastic room keys in favor of digital check-in solutions that don’t require any physical contact. At hotels with contactless check-in, guests can fill out an online registration form and enter their rooms via their smartphones using a secure mobile “key.”
Front desk check-in software is a software solution designed to streamline and automate the check-in process at the front desk of hotels, motels, hostels, vacation rentals, and other properties in the hospitality industry. It serves as a central management system for front desk operations and offers various functionalities to optimize guest experience and overall hotel operations. The software is often cloud-based, allowing real-time access to information from anywhere, and it may integrate with a property management system (PMS), a channel manager, and a booking engine. These integrations ensure seamless reservation management, pricing and occupancy updates, and distribution across online travel agents (OTAs) like Airbnb and Booking.com. Front desk check-in software enables front desk staff to manage guest reservations efficiently, handle check-in processes, and generate guest profiles for better personalization. It includes modules for reservation management, visitor management, room status updates, and revenue management. The software offers user-friendly interfaces and templates to simplify workflows, making it easier for front desk staff to handle direct bookings, process payments (including credit card transactions), and generate invoices through a point-of-sale (POS) system. Additionally, front desk check-in software often includes a mobile app for on-the-go access and notifications, ensuring timely communication with guests. It also supports automation of repetitive tasks, such as sending confirmation emails or alerts. By streamlining operations, this software helps hoteliers and property managers optimize their resources, enhance guest satisfaction, and increase revenue. It provides a comprehensive software solution that bridges the gap between front desk and back office functions, enabling efficient management of hotel operations. Front desk check-in software is a vital tool in the hospitality industry, offering a range of functionalities to streamline front desk operations, enhance the guest experience, and optimize hotel management.

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