OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva

OPERATIONS

My journey to cloud technology, to be candid, began out of sheer necessity – not any genius insight about the innovations it could deliver. Our existing property management system was more than a decade old, and it was ailing.

Why it matters: Every day, it was getting slower and slower. We simply needed a new solution – or risk the consequences of PMS failure.

Hotel guests demand personalized attention and faster, easier service. OPERA Cloud combines Oracle’s cloud strength together with industry leading hospitality technology, mobility, and comprehensive features for an open, global, scalable platform, empowering hoteliers to deliver personalized experiences efficiently, for a single hotel or a major enterprise. • Enable hoteliers to respond quickly to customer demands by providing real-time data in a personalized dashboard, enabling staff to provide and deliver exceptional guest experiences. • Mobility empowers hotel staff to build a relationship with guests by delivering exceptional services anywhere, anytime. • With open APIs, new disruptive technologies can be integrated to stay ahead of the competition. Hoteliers must be able to adapt quickly and seize emerging opportunities. OPERA Cloud provides that power by accelerating innovation, simplifying IT and making it possible to address guest needs - not only today, but tomorrow.

Top 3 Core Objectives: Only after I selected OPERA Cloud did I fully realize it could give me so much more. Its benefits, especially in today’s volatile business climate, are invaluable: They provide opportunities to transform the way we do business, from using mobility to work anywhere to integrating kiosks for self-service check in. These enhancements don’t just improve service, they help increase safety for our guests and employees.

Mobility to Work Anywhere: OPERA Cloud’s ability enabling staff to work remotely – and resolve issues at any time – has been life changing. Using a mobile device of their choice, my team and I can connect just as easily from home or any destination. For example, if one of my receptionists is having a problem, and I’m on holiday, I can just look on my laptop and offer help. This is an incredible advantage.
Self-Service Check In Kiosks: With OPERA Cloud, we have been able to install kiosks for self check-in. With the offering of so many interfaces, Oracle is giving us opportunities to work in new ways and enhance service. Using kiosks has improved our arrival experience as guests are now able check-in by themselves by entering their first or last names as well as their reservation number.
Data Privacy: Ultimately, technology should be about making life simpler, not more complicated. That’s true not only for our guests but for our team. And for me, that means focusing on providing exceptional service to our guests rather than worrying about increasingly complex rules about data privacy, such as GDPR (General Data Protection Regulation). It’s a very important topic but having OPERA Cloud means I don’t have to take care of the data.

Innovators Mentioned

Oracle Hospitality

Thomas Lambert

Directeur

Starling Hotel Residence Geneva

"As general manager of Starling Hotel Residence Geneva – a 93-room property in Switzerland’s epicenter – I initially just wanted a system that would be reliable and allow staff to take care of our guests, mostly business travelers coming to do commerce in a region renowned for its banks and watchmakers. Only after I selected OPERA Cloud did I fully realize it could give me so much more."

Thomas Lambert

Directeur

👍 Directeur Thomas Lambert said that OPERA Cloud is more than a PMS; It helps Starling work smarter, not harder.:

"As general manager of Starling Hotel Residence Geneva – a 93-room property in Switzerland’s epicenter – I initially just wanted a system that would be reliable and allow staff to take care of our guests, mostly business travelers coming to do commerce in a region renowned for its banks and watchmakers. Only after I selected OPERA Cloud did I fully realize it could give me so much more."

⚖️ The selection process: During their research process, Thomas Lambert evaluated Oracle Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Oracle Hospitality was the best fit solution:

Directeur Thomas Lambert said, about their decision: "OPERA Cloud provides opportunities to transform the way we do business, from using mobility to work anywhere to integrating kiosks for self-service check in."

📈 The results: Change is never easy; I knew there would be resistance, and at the beginning, it wasn’t easy. After one week, they were asking many questions. But then, with its easy-to-use, intuitive user interface, you could see how OPERA Cloud was beginning to change their minds. People were asking fewer and fewer questions, and instead, you could tell that they were beginning to see more and more opportunities with OPERA Cloud.

Reduces staff onboarding time and costs with simple screens and innovative training options
Intuitive user interface enhances your booking process and ensures your staff delivers on guest expectations.
Enhances the guest experience with profiles to track guest preferences, options, and interests

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