Plusgrade (formerly UpStay)

4.7 (25 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Plusgrade (formerly UpStay)

4.7 (25 REVIEWS)

Ranked 12 (out of 62) in Upselling Software

Drive ancillary revenue with incredible guest experiences.

Plusgrade has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Plusgrade (formerly UpStay) is the #17 most trending product in the Upselling Software category (out of 62) and the #679 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Plusgrade’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Plusgrade (formerly UpStay)
Founded in 2019 | Headquarters in Tel Aviv-Yafo (Israel) | 643 employees
We’re redefining the guest experience, offering the ultimate platform for delivering hospitality excellence. Our comprehensive solution is built to elevate guest satisfaction, drive revenue, and seamlessly digitize and automate your operations.

Capabilities

Premium Upgrade

StayExtend

StayPlus

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Special Product Offerings

Hotel Guest Apps
Drive Hotel Guests & Revenue to Your Added Value Service Offerings.

INCLUDED

Pricing

Pricing Available By Request

Plusgrade has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
20
Very Good
3
Average
1
Poor
1
Terrible
0

Property Size

  • Small (1)
  • Medium (2)
  • Large (9)
  • X-Large (13)

Country

  • Greece
    Greece
    (9)
  • Israel
    Israel
    (7)
  • Germany
    Germany
    (3)
  • Italy
    Italy
    (3)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Cyprus
    Cyprus
    (1)
  • Spain
    Spain
    (1)

Region

  • Europe
    Europe
    (17)
  • Middle East
    Middle East
    (8)
10

Excelent tool to improve upsell and revenue

Revenue & Channel Manager from 200 to 499 room Luxury Hotel in Marbella (Spain)

Verified
5 months ago
It is a simple to use and very effective programme to increase sales of superior rooms and extra services. The offer method is very attractive to customers. And in my opinion, receiving a pre-arrival upgrade offer increases the chances of a sale because the customer is more receptive. We would like to highlight the support of the commercial...
Country Spain
Revenue & Channel Manager
X-Large Hotel
10

Upsell

Revenue & Reservations Manager from 100 to 199 room Resort in Sounio (Greece)

Verified
5 months ago
The programme can be set-up in such a way that it requires very minimal manual work from the resort's side. The platform performs online shopping for rooms AND rates, so the guests always have a nice option to be upgraded to and also a good offer, in case the hotels has last-minute packages to boost sales. Additionally, it provides the oppo...
Country Greece
Revenue & Reservations Manager
Large Hotel
7

1st time experience

Front office Manager from 100 to 199 room City Center Hotel in Kerkira (Greece)

Verified
5 months ago
I liked the extra revenues from upselling software during high demand periods from Guests, as now the upgrades were paid by guests as a wish for a better stay.
Country Greece
Front office Manager
Large Hotel
10

REVENUE , UPSELL ,

YIELD & REVENUE MANAGER from 200 to 499 room Resort in Acharavi (Greece)

Verified
5 months ago
Highly accessible to clientele, providing an easy way of making an upgrade, very useful to last minute bookings , value formoney app,
Country Greece
YIELD & REVENUE MANAGER
X-Large Hotel
5

Manual Upgrade

Reservations Executive from 100 to 199 room Luxury Hotel in (Greece)

Verified
5 months ago
The possibility of making room upgrades prior to the arrival s a plus for our customers. very much appreciated. thank you
Country Greece
Reservations Executive
Large Hotel
10

Easy way to upsell

Revenue & Yield Manager from 200 to 499 room Luxury Hotel in Limni (Greece)

Verified
5 months ago
The set up of the whole process and the emails that guests receive is something that creates the need for the guest at least to consider to pay for upgrade
Country Greece
Revenue & Yield Manager
X-Large Hotel
10

Great way to maximize revenue and great support team

General Manager from 25-49 room Extended Stay & Serviced Apartment in Düsseldorf (Germany)

Verified
2 years ago
The program helps us a lot to upsell our rooms. Guests automatically get upgrade options my email and frequently use this option. Also it is great working with the team, they offer constant and fast support if I have any questions. They also assist when I have any connectivity issues and fix those quickly.
Country Germany
General Manager
Medium Hotel
10

Upstay provides simplicity for users

Central Reservations Manager from 200 to 499 room Luxury Hotel in Athina (Greece)

Verified
2 years ago
Upstay provides simplicity for users. i like that it is not nessesary for us to take control of the day to day
Country Greece
Central Reservations Manager
X-Large Hotel
10

UpStay increased significantly our chain's revenues from room upgrades.

Revenue Manager from 100 to 199 room Luxury Hotel in Ein Bokek (Israel)

Verified
2 years ago
UpStay increased significantly our chain's revenues from room upgrades. As it is fully-automated, we don't need to invest any time or resources in the solution - it does it all by itself.
Country Israel
Revenue Manager
Large Hotel
10

Best up selling solution

Front desk manager from 10 to 24 room Luxury Hotel in Tel Aviv-Yafo (Israel)

Verified
2 years ago
The biding system increases guest experiences pre arrival automatically and high level of satisfaction while increasing hotels revenues during this post pandemic peoros
Country Israel
Front desk manager
Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Upstay and the Oracle Hospitality OPERA Suite work in combination to deliver the best experience in up selling for hoteliers. UpStay is a very innovative company and has highly motivated team that is a pleasure to work with.

Question:

What differentiates this product or service from the competition?

Answer:

UpStay is a new company that has made great efforts and progress in the last years to position their solution. They worked promptly with our team to build a strong integration that allows to improve the pricing experience that guests receive all around the world.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

UpStay works in combination with the Oracle Hospitality OPERA Integrations Suite to deliver the best experience for hoteliers all around the world. UpStay is innovate and customer focused. We had been working with UpStay several years and we look forward to continuously growth our partnership.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
RecommendationAvatar
Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
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Support

Unverified

Plusgrade has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

HT Score

71/100

Recommended

94%

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