SiteMinder (The Channel Manager)

4.6 (1804 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

4.6 (1804 REVIEWS)

Ranked 1 (out of 106) in Channel Managers

2024 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 106) and the #11 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder (The Channel Manager)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
The world’s most powerful and smart hotel channel manager, trusted by 40,000 large and small accommodation providers globally. Driving revenue and optimising distribution across the widest range of booking channels, while keeping it all in sync with over 350 PMSs and RMSs.

View website

Capabilities

Channel Manager

Booking Engine

Reservations management

Automate payments

Business insights dashboard

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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33

Success Stories

5

References

10

Featured Customers

Success Stories

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

(Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbo (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

179 | X-Small (1-9 room)

292 | Small (10-24 room)

511 | Medium (25-74 room)

470 | Large (75-199 room)

362 | X-Large (200+ room)

Country

306 | Spain

285 | Australia

196 | Thailand

133 | United States of America

104 | Indonesia

82 | Mexico

72 | United Kingdom

70 | New Zealand

59 | Vietnam

50 | Malaysia

40 | Philippines

40 | Ireland

39 | Germany

39 | Portugal

39 | France

34 | Cambodia

23 | Estonia

22 | Singapore

21 | Canada

21 | Finland

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hong Kong

14 | Hungary

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

10 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | Greece

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

4 | Norway

4 | Morocco

4 | Saint Martin (French part)

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Egypt

4 | Cyprus

3 | Cook Islands

3 | China

3 | Tanzania

3 | Romania

3 | Croatia

3 | Myanmar

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Panama

2 | Jersey

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Saudi Arabia

1 | Norfolk Island

1 | Macau

1 | Paraguay

1 | Ukraine

Type

399 | Resorts

376 | Luxury Hotels

360 | Boutiques

287 | City Center Hotels

241 | Bed & Breakfast & Inns

209 | Branded Hotels

155 | Extended Stay & Serviced Apartments

131 | Hostels

116 | Vacation Rentals & Villas

115 | Motels

76 | Limited Service & Budget Hotels

41 | RV Parks & Campgrounds

33 | Airport/Conference Hotels

9 | Casinos

Region

725 | Europe

562 | Asia Pacific

371 | Oceania

236 | North America

66 | South America

39 | Africa

26 | Middle East

21 | Central America

Category

1804 | Channel Managers

915 | Booking Engine

248 | Rate Shopping

234 | Website Design

119 | Upselling Software

103 | Hotel Rate Parity

91 | Hotel Metasearch Management Software

91 | Guest Messaging Software

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Hotelier Rating

Excellent
1598
Very Good
267
Average
108
Poor
42
Terrible
34

Property Size

  • X-Small (179)
  • Small (292)
  • Medium (511)
  • Large (470)
  • X-Large (362)

Country

  • Spain
    Spain
    (306)
  • Australia
    Australia
    (285)
  • Thailand
    Thailand
    (196)
  • United States of America
    United States of America
    (133)
  • Indonesia
    Indonesia
    (104)
  • Mexico
    Mexico
    (82)
  • United Kingdom
    United Kingdom
    (72)
  • New Zealand
    New Zealand
    (70)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (50)
  • Philippines
    Philippines
    (40)
  • Ireland
    Ireland
    (40)
  • Germany
    Germany
    (39)
  • Portugal
    Portugal
    (39)
  • France
    France
    (39)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Singapore
    Singapore
    (22)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hong Kong
    Hong Kong
    (14)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (10)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Greece
    Greece
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Egypt
    Egypt
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Panama
    Panama
    (3)
  • Jersey
    Jersey
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (236)
  • Europe
    Europe
    (725)
  • Asia Pacific
    Asia Pacific
    (562)
  • Oceania
    Oceania
    (371)
  • Middle East
    Middle East
    (26)
  • South America
    South America
    (66)
  • Central America
    Central America
    (21)
  • Africa
    Africa
    (39)
0

It's a disaster

CEO from 50-74 room Limited Service & Budget Hotel in (United Kingdom)

Verified
29 days ago
Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder
Country United Kingdom
CEO
Medium Hotel
10

Great, but can be better.

Receptionist from 25-49 room Boutique in (United Kingdom)

Verified
2 months ago
The secured payment method. No need to worrie about taking payments from the guest. Helping to to do our job with ease.
Country United Kingdom
Receptionist
Medium Hotel
10

Excellent customer service

CEO from 500+ room Branded Hotel in

Verified
3 months ago
I have been using Siteminder for many years and from C Level I can say that the communication is great and customer service level is more than satisfactory.
CEO
X-Large Hotel
0

Fraudulent Charges Abundant

President from 200 to 499 room Extended Stay & Serviced Apartment in Chicago (United States of America)

Verified
3 months ago
Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their hands of any liability.
Country United States of America
President
X-Large Hotel
10

Easy for user, Live agent support is very helpful and quich response.

Ecommerce Manager from 25-49 room Resort in (Thailand)

Verified
3 months ago
- Live agent support is very helpful and quick response - Self mapping easy to use - Easy to connect to channels - Can be use with another device not only on desktop.
Country Thailand
Ecommerce Manager
Medium Hotel
10

All good

General Manager from 5 to 9 room Bed & Breakfast & Inn in (United Kingdom)

Verified
4 months ago
All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience
Country United Kingdom
General Manager
X-Small Hotel
Khogulan from SiteMinder replied
Hi Bruno, Thank you for your 5-star review! We are so happy to learn that you are satisfied with SiteMinder's solutions. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
10

Change of ownership

General Manager from 10 to 24 room Hostel in Chippendale (Australia)

Verified
4 months ago
Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well.
Country Australia
General Manager
Small Hotel
Khogulan from SiteMinder replied
Hi Diego, Thank you for your positive review! We are happy to hear of your kind words regarding our responsive and excellent support team, in particular AJ. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
9

Distribution is easy with Siteminder

Director of Revenue from 500+ room Resort in Whitsundays (Australia)

Verified
4 months ago
Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield with rate hurdles is a great feature to utilize.
Country Australia
Director of Revenue
X-Large Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your great review! We are so happy to learn that Channel Manager works flawlessly for your property by managing various rate types for all connected channels all from a single dashboard. Yes, we value the input from our dear customers so we can improve continuously and provide better service day by day. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
10

Satisfied service and user friendly

Senior Hostel Manager from 5 to 9 room Hostel in Singapore (Singapore)

Verified
4 months ago
The system is very user friendly and customer service team including tech support are very knowledgeable with prompt response all the time.
Country Singapore
Senior Hostel Manager
X-Small Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your 5-star review! We are so happy to learn that you are satisfied with SiteMinder's solutions and our amazing customer support team :) Thank you for supporting since 2016, hearing your kind words and success truly makes what we do worthwhile. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
10

Distribution we can trust and recommend

Regional Online Distribution Manager from 100 to 199 room Branded Hotel in (Thailand)

Verified
4 months ago
System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region
Country Thailand
Regional Online Distribution Manager
Large Hotel
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