SiteMinder (Insights)

4.6 (248 REVIEWS)

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HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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SiteMinder (Insights)

4.6 (248 REVIEWS)

Ranked 2 (out of 33) in Rate Shopping

Real-time, actionable data to win in your local market. Smarter, more impactful decisions with Insights

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Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping category (out of 33) and the #128 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder (Insights)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.

View website

Capabilities

profile-empty-state.svg

SiteMinder doesn’t have any benefits or use cases available

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

INCLUDED

SiteMinder Insights (Pace)

Business Intelligence
Plan for tomorrow with historic and future data with PACE and channel performance

INCLUDED

Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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33

Success Stories

5

References

10

Featured Customers

Success Stories

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

(Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbo (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

179 | X-Small (1-9 room)

292 | Small (10-24 room)

511 | Medium (25-74 room)

470 | Large (75-199 room)

362 | X-Large (200+ room)

Country

306 | Spain

285 | Australia

196 | Thailand

133 | United States of America

104 | Indonesia

82 | Mexico

72 | United Kingdom

70 | New Zealand

59 | Vietnam

50 | Malaysia

40 | Philippines

40 | Ireland

39 | Germany

39 | Portugal

39 | France

34 | Cambodia

23 | Estonia

22 | Singapore

21 | Canada

21 | Finland

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hong Kong

14 | Hungary

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

10 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | Greece

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

4 | Norway

4 | Morocco

4 | Saint Martin (French part)

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Egypt

4 | Cyprus

3 | Cook Islands

3 | China

3 | Tanzania

3 | Romania

3 | Croatia

3 | Myanmar

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Panama

2 | Jersey

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Saudi Arabia

1 | Norfolk Island

1 | Macau

1 | Paraguay

1 | Ukraine

Type

399 | Resorts

376 | Luxury Hotels

360 | Boutiques

287 | City Center Hotels

241 | Bed & Breakfast & Inns

209 | Branded Hotels

155 | Extended Stay & Serviced Apartments

131 | Hostels

116 | Vacation Rentals & Villas

115 | Motels

76 | Limited Service & Budget Hotels

41 | RV Parks & Campgrounds

33 | Airport/Conference Hotels

9 | Casinos

Region

725 | Europe

562 | Asia Pacific

371 | Oceania

236 | North America

66 | South America

39 | Africa

26 | Middle East

21 | Central America

Category

1804 | Channel Managers

915 | Booking Engine

248 | Rate Shopping

234 | Website Design

119 | Upselling Software

103 | Hotel Rate Parity

91 | Hotel Metasearch Management Software

91 | Guest Messaging Software

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Hotelier Rating

Excellent
1598
Very Good
267
Average
108
Poor
42
Terrible
34

Property Size

  • X-Small (179)
  • Small (292)
  • Medium (511)
  • Large (470)
  • X-Large (362)

Country

  • Spain
    Spain
    (306)
  • Australia
    Australia
    (285)
  • Thailand
    Thailand
    (196)
  • United States of America
    United States of America
    (133)
  • Indonesia
    Indonesia
    (104)
  • Mexico
    Mexico
    (82)
  • United Kingdom
    United Kingdom
    (72)
  • New Zealand
    New Zealand
    (70)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (50)
  • Philippines
    Philippines
    (40)
  • Ireland
    Ireland
    (40)
  • Germany
    Germany
    (39)
  • Portugal
    Portugal
    (39)
  • France
    France
    (39)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Singapore
    Singapore
    (22)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hong Kong
    Hong Kong
    (14)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (10)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Greece
    Greece
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Egypt
    Egypt
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Panama
    Panama
    (3)
  • Jersey
    Jersey
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (236)
  • Europe
    Europe
    (725)
  • Asia Pacific
    Asia Pacific
    (562)
  • Oceania
    Oceania
    (371)
  • Middle East
    Middle East
    (26)
  • South America
    South America
    (66)
  • Central America
    Central America
    (21)
  • Africa
    Africa
    (39)
10

Tremendous Tool, Great Dashboard

Sales & E-com Manager from 50-74 room City Center Hotel in Phnom Penh (Cambodia)

Verified
4 months ago
I like very much how the report display on their dashboard, so I know which channel is driving best and which not so we know where to look into as well as the arrival, departure detail etc. The data analysis are also a useful tool for hoteliers to understand how the market and demand, so we can lay out the strategy plan to capture the market.
Country Cambodia
Sales & E-com Manager
Medium Hotel
Khogulan from SiteMinder replied
Hi Sokcheng, Thank you for your 5-star review! We are incredibly thrilled to hear how SIteMinder has helped to boost the revenue potential of your property through our comprehensive reporting! Indeed our world-class reporting tools that contains advanced hotel data insights & market trend forecast help our customers to make data-driven decisions and revenue-increasing strategies. We hear you on more improving our insights and reporting - we will log this feedback to our product team for potential future upgrades. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
8

Wonderful Platform

OSRV Manager from 200 to 499 room Luxury Hotel in Hancock (United States of America)

Verified
4 months ago
I enjoy how easy it is to move around on the site and the reports and graphs that are offered. It is easy to add or remove inventory and the reservations directly delivered to our system is wonderful.
Country United States of America
OSRV Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your positive review, we're glad to hear about your wonderful experience with the Channel Manager to manage your property. We are aware that the recent upgrade to the new platform might have been an unfamiliar experience for you. We are reviewing all customer feedback and are constantly making improvements to the platform. Do know that we are just a chat away from helping you overcome the issues you are facing, so please contact our support team at your convenience. Thank you for your patience and understanding. As always, we welcome your feedback and the opportunity to make SiteMinder a better platform for you and your property. To your success, Khogulan
10

Time consuming is they key. User friendly for the new person in charge.

Director of Revenue from 50-74 room Branded Hotel in (Indonesia)

Verified
4 months ago
It is user friendly, Seamless distribution systems , Channel management and market trend or booking performance report, pace report that can cunclude with the best solution/strategy
Country Indonesia
Director of Revenue
Medium Hotel
Khogulan from SiteMinder replied
Hi I Gusti, Thank you for your 5-star review! We are pleased to hear about your delightful experience with SiteMinder's award-winning platform and distribution technology. Indeed, we built Channel Manager to be user-friendly and easy to work with for all hoteliers. It is great to hear you always receive useful insights and up-to-date market trends from our world-class reporting tools as well. We will escalate your requests to our product team for future improvements! Thank you for your input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Siteminder Fantastic Experience

Ecommerce Manager from 200 to 499 room Vacation Rentals & Villa in (Indonesia)

Verified
4 months ago
Seamless Integration when applying the integration and mappingEasy to Use on the user interfaceVery helpfull support team and fast response
Country Indonesia
Ecommerce Manager
X-Large Hotel
Vidhya from SiteMinder replied
Hi Bonfry, Thank you for your 5-star review! We are pleased to hear about your wonderful experience with SiteMinder's Channel Manager and its seamless integration with various OTAs. Indeed we strive our best to ensure our softwares are always user-friendly, simple to use, and easy to navigate - even for new users. We appreciate your kind thoughts about our support team as well and rest assured, we will continue to go above and beyond to serve your needs! If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
7

User- friendly

Reveniue Management from 50-74 room Bed & Breakfast & Inn in (Thailand)

Verified
5 months ago
Booking Engine#conversion #booking #mobile #revenue #load time #upsell #booking engineChannel Managers#channel #distribution #optimize #reportingRate Shopping & Market Intelligence#rate #compare #compset #intelligence #market
Country Thailand
Reveniue Management
Medium Hotel
Vidhya from SiteMinder replied
Hi Tanadet, Thank you for your positive review! We are pleased to hear your delightful experience with SiteMinder's award-winning distribution technology, efficient channel management and advanced reporting capabilities. In regards to your feedback on offering more in-depth reporting features, you may take a look at our product offering called Insights where we provide intelligent, real-time data, information and reports on Booking Performance over the past year, Competitor Rates, Rate Shopping, Market Intelligence, and Rate Parity - which may all help you improve your hotel business further. Please reach out to us if you need more information. Rest assured, we will also continue to make improvements to our platform down the road. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your continued loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Siteminder works

FRONTDESK MANAGER from 100 to 199 room Airport/Conference Hotel in Santiago de Compostela (Spain)

Verified
5 months ago
Everything is working as expected , the engine is useful to solve the problems with rates and offers many facilities
Country Spain
FRONTDESK MANAGER
Large Hotel
Vidhya from SiteMinder replied
Hi Merchy, Thank you for your 5-star review! We are so pleased to hear your satisfactory experience with SiteMinder. We understand your concern regarding our customer support turnaround time. Please know that we are doing our best to improve the service and you can expect a faster response in the near future. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support. To your success, Khogulan
10

Satist

Sales and Marketing manager from 25-49 room Boutique in Krong Siem Reap (Cambodia)

Verified
5 months ago
Fast with solving the problem and support with all the matter to reach the maximum of perfection. Recommend to other supplier.
Country Cambodia
Sales and Marketing manager
Medium Hotel
Vidhya from SiteMinder replied
Hi Piseth, Thank you for your 5-star review and for sharing your kind thoughts regarding our exceptional support team and how they always solve your problems with perfection! We strive always to go above and beyond to serve the needs of our customers and your feedback helps us to know that we are indeed on the right track. As always, we welcome more of your feedback and the opportunity to make SiteMinder better for you and your property, so please feel free to reach out anytime. We're committed to enhancing your experience for years to come. To your success, Khogulan
5

Good product, frustrating service

Application Manager from 10 to 24 room Hostel in (Canada)

Verified
5 months ago
The channel manager is stable and their new updates to their system has simplified the set up. Market intelligence is simple, but good value for properties where you don't want to expense much in this area. The channel manager is stable and their new updates to their system has simplified the set up. Market intelligence is simple, but good...
Country Canada
Application Manager
Small Hotel
Khogulan from SiteMinder replied
Hi, We sincerely apologize for the inconvenience you have experienced with our customer support team. Please know that we are fully committed to resolving your concerns. One of our senior support members will reach out to you as soon as possible and investigate the issues you have been facing. We kindly request your patience in the meantime, thank you. Rest assured, we will strive to improve the efficiency of customer service in the near future.
10

Great looking booking engine powered by a robust channel manager, further assisted by rate shopping & market intelligence tools.

Regional Revenue Manager from 100 to 199 room Luxury Hotel in Ultimo (Australia)

Verified
5 months ago
The ease of connecting to various channels and the ability to load and yield rates in a quick and efficient way allowing hotels to respond quickly to ever evolving market conditions. Ability to build room rates and apply to room types or vice versa. Ability to override rate codes when delivering to PMS.
Country Australia
Regional Revenue Manager
Large Hotel
Khogulan from SiteMinder replied
Hi Samir, Thank you for your positive review! We are pleased to hear about your delightful experience with SiteMinder's award-winning Channel Manager and Booking Engine. Indeed our products are designed for fast responsiveness, stable connections with various channels, and keeping up to date with the latest market conditions and technological advancements. Thank you for sharing such excellent suggestions. We will feed this through to our product team for their review and future consideration. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your continued loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Great channel manager with insightful data and reliable technology

Group Revenue & Distribution Manager from 500+ room Branded Hotel in Bundall (Australia)

Verified
5 months ago
- Instant OTA mapping, with ARI flowing through faster than any other channel manager we've used in the past - instant and unlimited rate parity and competitor rate shopping
Country Australia
Group Revenue & Distribution Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Ainsley, Thank you for your 5-star review! We are thrilled that you are fully satisfied with SiteMinder's Channel Manager and Insights. We appreciate your positive experience with our Channel Manager's seamless functions such as instant OTA mapping and responsiveness. Rest assured, we will feed your suggestion through to our product team for possible future consideration. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
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