Canary Digital Authorizations

4.8 (1052 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Denis, Brendon, Andrada + 50 more experts recommend Canary Technologies

Read Recommendations
Product Banner

Canary Digital Authorizations

4.8 (1052 REVIEWS)

Ranked 1 (out of 15) in Cyber Security & Fraud Prevention

2024 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Eliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.

User avatar image User avatar image User avatar image

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Digital Authorizations is the #1 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Cyber Security & Fraud Prevention provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Digital Authorizations
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Technologies is a leader in hospitality technology provides hoteliers with easy, intuitive, and secure solutions to help hotels provide the best guest experience. Canary's solutions include industry leading Contactless Mobile Check-in, Digital Authorizations, Digital Contracts, and Digital Amenity Ordering. Canary's solutions help ensure PCI compliance and reduce chargebacks/fraud by up to 90%. Our team includes former hoteliers who understand the nuances of what goes on behind the scenes at the property and truly recognize the needs of hoteliers. Canary's solutions are trusted by tens of thousands of hotels and guests worldwide.

Capabilities

Unique Guest Links

Automatic Notifications

Easily Track Authorizations

PCI Compliant Credit Card Storage

Easily Generate Contracts

Features

Security

4/5 features

Compliance

4/5 features

Data Management

4/5 features

Available Add-ons & Modules

Digital Tipping

Digital Tipping Solutions
Increase tips by 5X to attract & retain more staff

INCLUDED

Guest App

Hotel Guest Apps
Guest App

INCLUDED

Canary Sales

Hotel Sales Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.

INCLUDED

Canary Event Sales

Event Management Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.

INCLUDED

Canary Contracts

RFPs & Proposal Management Software
Canary Digital Contracts and Authorizations makes it easy to sign group business and collect payments. Reduce your sales cycles from days to minutes.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

27

Success Stories

7

References

16

Featured Customers

Success Stories

profile-carrusel-screenshot

How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

profile-carrusel-screenshot

How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

profile-carrusel-screenshot

How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

profile-carrusel-screenshot

How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

profile-carrusel-screenshot

How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

profile-carrusel-screenshot

How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

profile-carrusel-screenshot

How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

profile-carrusel-screenshot

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

profile-carrusel-screenshot

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

profile-carrusel-screenshot

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

profile-carrusel-screenshot

How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

profile-carrusel-screenshot

How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

profile-carrusel-screenshot

How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

profile-carrusel-screenshot

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

profile-carrusel-screenshot

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

profile-carrusel-screenshot

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

profile-carrusel-screenshot

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

profile-carrusel-screenshot

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

profile-carrusel-screenshot

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

profile-carrusel-screenshot

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

profile-carrusel-screenshot

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

profile-carrusel-screenshot

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

profile-carrusel-screenshot

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

profile-carrusel-screenshot

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

profile-carrusel-screenshot

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

profile-carrusel-screenshot

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

profile-carrusel-screenshot

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

15 | X-Small (1-9 room)

24 | Small (10-24 room)

299 | Medium (25-74 room)

848 | Large (75-199 room)

564 | X-Large (200+ room)

Country

1321 | United States of America

244 | Canada

28 | Australia

28 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

7 | Bahamas

6 | Spain

6 | Jamaica

6 | Barbados

6 | Malaysia

6 | United Arab Emirates

6 | Puerto Rico

5 | Saint Lucia

5 | Turkey

5 | Turks and Caicos Islands

5 | Hong Kong

4 | Egypt

4 | France

4 | Japan

3 | Costa Rica

3 | Qatar

3 | Kenya

3 | Ireland

3 | French Polynesia

3 | Bahrain

3 | Greece

3 | Hungary

3 | Colombia

3 | Brazil

2 | Guatemala

2 | Netherlands Antilles

2 | Netherlands

2 | Czech Republic

2 | Austria

2 | Saint Barthélemy

2 | Cayman Islands

2 | Maldives

2 | Antigua and Barbuda

1 | Germany

1 | Panama

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Portugal

1 | Macau

1 | Indonesia

Type

742 | Branded Hotels

709 | Luxury Hotels

432 | Boutiques

366 | Bed & Breakfast & Inns

353 | Resorts

192 | Limited Service & Budget Hotels

182 | City Center Hotels

160 | Airport/Conference Hotels

124 | Hostels

78 | Extended Stay & Serviced Apartments

73 | Motels

38 | RV Parks & Campgrounds

38 | Vacation Rentals & Villas

18 | Casinos

Region

1592 | North America

67 | Europe

43 | Central America

31 | Asia Pacific

31 | Oceania

20 | Middle East

12 | South America

4 | Africa

Category

1052 | Cyber Security & Fraud Prevention

707 | Contactless Check-in

471 | Guest Messaging Software

360 | Upselling Software

190 | Digital Tipping Solutions

More Products by Canary Technologies

https://ucarecdn.com/6d9c61d1-190d-49dd-afe9-32b9efc9a83f/-/crop/1000x626/0,1/-/preview/
https://ucarecdn.com/ea33fc80-2067-467d-ad3e-7c67c1407465/
https://ucarecdn.com/875f5c15-d274-4087-be84-1fc76d3eceae/-/crop/1000x626/0,1/-/preview/
https://ucarecdn.com/350b7541-c2f9-4b14-bc3e-65fb98caf912/-/crop/1038x648/0,93/-/preview/
https://ucarecdn.com/2c084e0a-9820-4d76-8110-9cc6ee84625d/-/crop/1000x626/0,1/-/preview/

Hotelier Rating

Excellent
1618
Very Good
108
Average
50
Poor
23
Terrible
7

Property Size

  • X-Small (15)
  • Small (27)
  • Medium (299)
  • Large (845)
  • X-Large (564)

Country

  • United States of America
    United States of America
    (1321)
  • Canada
    Canada
    (244)
  • Australia
    Australia
    (28)
  • United Kingdom
    United Kingdom
    (28)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (7)
  • Spain
    Spain
    (6)
  • Jamaica
    Jamaica
    (6)
  • Barbados
    Barbados
    (6)
  • Malaysia
    Malaysia
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Saint Lucia
    Saint Lucia
    (5)
  • Turkey
    Turkey
    (5)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Egypt
    Egypt
    (4)
  • France
    France
    (4)
  • Japan
    Japan
    (4)
  • Costa Rica
    Costa Rica
    (3)
  • Qatar
    Qatar
    (3)
  • Kenya
    Kenya
    (3)
  • Ireland
    Ireland
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Greece
    Greece
    (3)
  • Hungary
    Hungary
    (3)
  • Colombia
    Colombia
    (3)
  • Brazil
    Brazil
    (3)
  • Guatemala
    Guatemala
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Netherlands
    Netherlands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Austria
    Austria
    (2)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Germany
    Germany
    (1)
  • Panama
    Panama
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Portugal
    Portugal
    (1)
  • Macau
    Macau
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (1592)
  • Europe
    Europe
    (67)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (31)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (12)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (4)
10

Made contracts easy!

Coordinator from 200 to 499 room Luxury Hotel in Coral Gables (United States of America)

Verified
17 days ago
Canary has completely streamlined our contract process. I am able to send documents in a safe way that permits more security between myself and the clients. Not to mention that the program is super easy to use and learn. I find that the clients tend to send documents back more quickly and they feel more comfortable communicating via email....
Country United States of America
Coordinator
X-Large Hotel
10

Canary leads the way

General Manager from 50-74 room Bed & Breakfast & Inn in Altoona (United States of America)

Verified
24 days ago
Digital tipping is a low cost way to have an added perk for my hardest working employees. Since onboarding with digitial tipping we have seen a definite increase in tips. Interestingly enough, we have seen an increase in cash tips as well as the digitial option. The simple signage options for the digital option is enough of a reminder for s...
Country United States of America
General Manager
Medium Hotel
10

Security

General Manager from 75-99 room Bed & Breakfast & Inn in Brandon (Canada)

Verified
24 days ago
Very secure and we don't deal hands on with the CC. Automatically get's secured in your website which we can have acces to it whenever we want.
Country Canada
General Manager
Large Hotel
10

Highly recommend this product

Sales Manager from 100 to 199 room Branded Hotel in Waltham (United States of America)

Verified
1 months ago
The contracts for Banquets and Sales. I cannot tell you how much easier (and secure) this has made my contracts. It's professional, secure and easy to do. A must have for yuour Sales department.
Country United States of America
Sales Manager
Large Hotel
10

Very useful!

Front Desk Agent from 75-99 room Bed & Breakfast & Inn in Lebanon (United States of America)

Verified
1 months ago
Very fast and efficient way to prevent fraud and make the guests stay more accommodable. This program helps makes things easier.
Country United States of America
Front Desk Agent
Large Hotel
10

This program not only provides security for our guests and hotel, but it also gives us the ease of emailing the authorizations rather than relying on fax. Very user friendly.

General Manager from 50-74 room Branded Hotel in

Verified
1 months ago
Our authorizations are more secure, with use of this program. It is much easier to request and receive authorization forms.
General Manager
Medium Hotel
10

Fast and easy to use!

General Manger from 75-99 room Limited Service & Budget Hotel in Provost (Canada)

Verified
2 months ago
Our clients and our team are loving Canary! User friendly and easy to navigate. Our clients love the option of completing from a computer or their phone making it easy for them when they are on the go!
Country Canada
General Manger
Large Hotel
10

Easy to use for employees and guests!

Accountant from 100 to 199 room Bed & Breakfast & Inn in Carlsbad (United States of America)

Verified
2 months ago
We use the credit card authorization software and I love how many features are available and how easy everything is to use. The UI is impeccable. While I am not able to make decisions on signing up for many of their other products, I am so impressed by the idea of digital tipping and contactless check in that I will be lobbying my manager t...
Country United States of America
Accountant
Large Hotel
10

Happy with Credit card Authorization product.

Owner from 50-74 room Branded Hotel in La Grange (United States of America)

Verified
3 months ago
It is very easy and simple to send digital credit card authorization to guest. Guest can fill their information rom mobile or computer. As soon as they submit you will receive immediately. It is very helpful, fast and secure. I have been using more than year and never had issues.
Country United States of America
Owner
Medium Hotel
0

Please be more helpful

Guest Experience Manager from 200 to 499 room Boutique in Los Angeles (United States of America)

Verified
3 months ago
Onboarding process was amazing, but not the rest. Once a contract is signed, the assigned Customer Success Manager is helpless.
Country United States of America
Guest Experience Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 106

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary provides a Guest Management Platform to streamline hotel operations. It offers paperless solutions to enhance staff productivity and guest satisfaction while reducing fraud and chargebacks. The system includes customizable guest management software with check-in/check-out, upselling, messaging, and digital tipping options. Canary also offers authorization and payment solutions with a focus on fraud prevention. Their products, including Digital Contracts and Digital Authorizations, have been highly rated. Hotels can select individual solutions or a unified platform, with the flexibility to add services as needed. The Guest Management System is designed to be user-friendly for staff and improve the guest experience by reducing wait times.

Question:

What differentiates this product or service from the competition?

Answer:

Canary offers a Guest Management System with high support availability. The system is customizable and white-labeled for a consistent brand experience. Hotels can select from a variety of services, adding more as needed without committing to a full suite upfront. The solution is adaptable to any hotel property, allowing for various guest interaction points tailored to the hotel's communication strategy. Canary integrates with many hospitality vendors for streamlined tech adoption and ensures PCI compliance to reduce chargebacks and assist in resolving fraud cases.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel operators can schedule a demo with a Canary Account Executive to understand the system’s features and integration potential with existing Property Management Systems (PMS). The system is designed to work with various property types and aims to enhance revenue and guest experience. The demo will also address any specific needs the hotel may have.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 50 recommend
Recommended by
RecommendationAvatar
Denis Wolters Digital Marketing Manager @ Planet
RecommendationAvatar
Brendon Granger Chief Experience Officer @ Technology4Hotels
RecommendationAvatar
Andrada Paraschiv VP Hospitality @ Beekeeper
RecommendationAvatar
Alexander Shalan Senior Partnerships Manager @ Adyen