Visual Matrix PMS

4.4 (96 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Visual Matrix PMS

4.4 (96 REVIEWS)

Ranked 12 (out of 64) in Hotel Management Software

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

Ratings Summary

4.4
Very Good
Ease of Use
4.3/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Visual Matrix PMS is the #7 most trending product in the Hotel Management Software category (out of 64) and the #315 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Visual Matrix PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Visual Matrix PMS
Founded in 2001 | Headquarters in Dallas, Texas | 46 employees
Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our housekeeping and maintenance app. It’s an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff constantly connected to the real-time information they need to work smarter, faster, and better without all the paperwork. MOP also features a panic button to help keep your staff safe.

Capabilities

profile-empty-state.svg

Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Visual Matrix PMS

Property Management Systems
Must-have hotel tech when you’re working with less Visual Matrix is the indispensable hotel PMS software that helps understaffed, under-pressure hotels rise to every occasion.

INCLUDED

MOP Housekeeping & Maintenance App

Hotel Management Software
Streamline and optimize your hotel's everyday tasks with the mobile operating platform (MOP) you can start using instantly with any PMS.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Visual Matrix PMS Average Visual Matrix PMS

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0

Success Stories

3

References

1

Featured Customers

Success Stories

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Visual Matrix PMS doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

49 | Medium (25-74 room)

44 | Large (75-199 room)

2 | X-Large (200+ room)

Country

74 | United States of America

20 | Canada

1 | Australia

1 | Mexico

Type

77 | Branded Hotels

69 | Limited Service & Budget Hotels

38 | Bed & Breakfast & Inns

13 | Motels

11 | Airport/Conference Hotels

8 | Hostels

7 | Boutiques

6 | Luxury Hotels

5 | City Center Hotels

2 | Resorts

2 | RV Parks & Campgrounds

Region

95 | North America

1 | Oceania

Category

96 | Hotel Management Software

Hotelier Rating

Excellent
64
Very Good
13
Average
9
Poor
3
Terrible
7

Property Size

  • Small (1)
  • Medium (49)
  • Large (44)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (74)
  • Canada
    Canada
    (20)
  • Australia
    Australia
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (95)
  • Oceania
    Oceania
    (1)
10

Easy enough to use for Hotel Management, gauge occupancy and ADR as well as RevPar, and Manage inventory

General Manager from 25-49 room Bed & Breakfast & Inn in Cartersville (United States of America)

Verified
7 days ago
The amount of control I have in all aspects of the system. I also like that I can easily manage my inventory, and there are several ways to modify something to how you need it in terms of accounting codes and rates. I also like the auto tier system, that allows you to increase rate based on inventory. This makes it much easier as I do not h...
Country United States of America
General Manager
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Paven! Thanks for the review! We are so excited that you are able to control your hotel via PMS in a manner that best suits your needs. From our free Revenue Managment to in app chat support we take great pride in being able to combine a great solutions with top notch customer service to match! Our team will reach out to you shortly to assist with the system alerts. Thanks again!
10

3 BW Reservations un processed

COO from 75-99 room Branded Hotel in Ciudad Apodaca (Mexico)

Verified
13 days ago
I use the chat to open my ticket, Erick Olguin was ther person that help me, in a few minutes my ticket was resolved.
Country Mexico
COO
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Eugenio! Thanks for the review. We are very happy we were able to resolve your questions through our quick and easy to use chat platform that is built directly into the system!
10

Gina D. is the bomb

FDManager from 50-74 room Bed & Breakfast & Inn in Monroe (United States of America)

Verified
15 days ago
I needed help with email settings and Gina helped so much. This girl needs a raise. Always happy to see when she is the one who helps.
Country United States of America
FDManager
Medium Hotel
Johnny from Visual Matrix PMS replied
Hi Anita! Thanks for leaving a great review! Gina is a fan favorite here at Visual Matrix ! As you continue to learn more about VM we encourage you to check out EmpowerU! https://university.visualmatrix.com/
10

Customer Support

Assistant General Manager from 75-99 room Branded Hotel in Austin (United States of America)

Verified
2 months ago
Each time Visual Matrix support always solves my problems super fast and very friendly. I have yet to talk to someone who has been rude or negative in any way. Very positive and wonderful people. I love it and I appreciate every minute that you guys help me.
Country United States of America
Assistant General Manager
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Cindy! Thanks for the review! We are so happy to hear that your experiences with Visual Matrix have been great! Our team strives to provide the best service and product possible!
10

Shela was such a huge help!

Sales from 100 to 199 room Bed & Breakfast & Inn in Abbotsford (Canada)

Verified
2 months ago
She called the property immediately after submitting the ticket and completed this within 5 minutes time! She was happy and bubbly when she called and it was really nice speaking with her!
Country Canada
Sales
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Sarah! Thanks for the letting us know about Shela's great effort! We are so happy we were able to help you in a timely manner and with a smile!
10

RESERVATION REPORTS

GM from 100 to 199 room Luxury Hotel in Sudley Springs (United States of America)

Verified
4 months ago
ALL SYSTEM IS CLOUD BASE GREAT AND EASY TO OPERATE REMOTLY TOO - WE LOVE THIS SINCE WE HAVE VISUAL MATRIX
Country United States of America
GM
Large Hotel
Johnny from Visual Matrix PMS replied
Thanks for your review Jagannath, we value your feedback! We agree that being able to access Visual Matrix from anywhere in the world that has an internet connection is a lifesaver! We're regret to hear that you have had some difficulties reaching out to support. We have added features such as in-app chat and remote ticket support for easy access to support. If you are still having difficulties please reach out to us directly at [email protected] so we can address your issues accordingly.
10

Great easy to use platform, with good access for assistance especially the use of the online chat window.

Guest Services Manager from 25-49 room Boutique in Nelson (Canada)

Verified
4 months ago
Since the upgrade from the stand alone Visual Matrix system we have been more efficient and have more access to various tools to assist our valued guests. Integration of various installed systems within the hotel via. interfaces is a massive increase in time saving which allows our guest services agents to spend more time with the guest at...
Country Canada
Guest Services Manager
Medium Hotel
8

Hotel Management Software

Revenue Mgr from 50-74 room Branded Hotel in Rumford (United States of America)

Verified
5 months ago
VM has given us a visually appealing and easy-to-use system for our property management from reservations to checkin. I often switch from Front Desk to Accounting and have been glad that there are few steps necessary, and a convenient side panel listing of necessary links. I have been happy with support as well.
Country United States of America
Revenue Mgr
Medium Hotel
10

Very helpful in guiding and assisting with a smooth transistion.

General Manager from 100 to 199 room Bed & Breakfast & Inn in Bethlehem (United States of America)

Verified
5 months ago
Knowledgeable in the process and questions that needed to be answered during and upon completion of install. I have used other systems and this one is by far the easiest to navigate through.
Country United States of America
General Manager
Large Hotel
Johnny from Visual Matrix PMS replied
Hi Denise! We are so glad to have you as a customer! Make sure you stay in the know by visiting our online Community at https://help.visualmatrix.com/portal/en/community
10

excellent service

front desk from 75-99 room Branded Hotel in Dallas (United States of America)

Verified
6 months ago
VERY CONVENIENT TECHNICAL SUPPORT SERVICE , EITHER THROUGH PHONE OR CHAT FEATURE, ZOHO ASSIST ALSO HELPS A LOT BECAUSE WE ARE ABLE TO SEE EXACTLY HOW THEY ARE ASSISTING.
Country United States of America
front desk
Large Hotel
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Expert Q&A and Partner Recommendations

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Recommended by

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Posts

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Visual Matrix PMS

3 weeks ago

Visual Matrix and Shadow Custom ID Scanners Announce Strategic Partnership to Revolutionize Hotel Check-In and Check-Out Process

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Visual Matrix PMS

2 months ago

Navigating Hotel Worker Protection Ordinance: Ensuring Fair Treatment and Compliance

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Visual Matrix PMS

2 months ago

Visual Matrix Unveils Onscreen Guidance Tool to Enhance User Experience with Cloud PMS Software

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Visual Matrix PMS

8 months ago

The Most Important Factor for Hotels to Get Positive Online Reviews

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Visual Matrix PMS

8 months ago

Visual Matrix Enhances Its Groups Availability Functionality to Make Hotelier’s Jobs Easier

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Visual Matrix PMS

1 year ago

Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership

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Visual Matrix PMS

1 year ago

Visual Matrix Holds Consultant Event in the Florida Keys to Explore the Future of Innovation in Hospitality

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Visual Matrix PMS

1 year ago

Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements

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Visual Matrix PMS

1 year ago

Fully Mobile: Visual Matrix Integrates MOP Housekeeping Management System into PMS, Expands Platform Capabilities

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Visual Matrix PMS

1 year ago

Visual Matrix Leadership Team Grows with Two New Executives

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Visual Matrix PMS

1 year ago

MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

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Visual Matrix PMS

1 year ago

Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration

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Visual Matrix PMS

2 years ago

Visual Matrix Continues Global Expansion through Partnership with Data Express Latinoamérica Across Central and South America

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Visual Matrix PMS

2 years ago

Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency

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Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Responsiveness

Excellent

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