Canary Upsells

4.8 (360 REVIEWS)

HTR Score icon
HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Denis, Brendon, Andrada + 50 more experts recommend Canary Technologies

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Canary Upsells

4.8 (360 REVIEWS)

Ranked 2 (out of 62) in Upselling Software

2024 Finalist HotelTechAwards

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Upsells is the #1 most trending product in the Upselling Software category (out of 62) and the #11 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #2 Upselling Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Upsells
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

View website

Capabilities

Offer Library and Templates

Personalized Upsells

Click to Purchase

Moderation Flow

Seamless Ticketing System Integration

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Available Add-ons & Modules

Canary Mobile Ordering

Mobile Ordering & Room Service
Increase revenue by allowing your guests to order directly from their own phone. No app download required and completely customize the experience for your own brand.

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Canary Messaging

Guest Messaging Software
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

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27

Success Stories

7

References

16

Featured Customers

Success Stories

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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

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How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

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How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

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How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

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How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

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How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

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Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

15 | X-Small (1-9 room)

24 | Small (10-24 room)

299 | Medium (25-74 room)

848 | Large (75-199 room)

564 | X-Large (200+ room)

Country

1321 | United States of America

244 | Canada

28 | Australia

28 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

7 | Bahamas

6 | Spain

6 | Jamaica

6 | Barbados

6 | Malaysia

6 | United Arab Emirates

6 | Puerto Rico

5 | Saint Lucia

5 | Turkey

5 | Turks and Caicos Islands

5 | Hong Kong

4 | Egypt

4 | France

4 | Japan

3 | Costa Rica

3 | Qatar

3 | Kenya

3 | Ireland

3 | French Polynesia

3 | Bahrain

3 | Greece

3 | Hungary

3 | Colombia

3 | Brazil

2 | Guatemala

2 | Netherlands Antilles

2 | Netherlands

2 | Czech Republic

2 | Austria

2 | Saint Barthélemy

2 | Cayman Islands

2 | Maldives

2 | Antigua and Barbuda

1 | Germany

1 | Panama

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Portugal

1 | Macau

1 | Indonesia

Type

742 | Branded Hotels

709 | Luxury Hotels

432 | Boutiques

366 | Bed & Breakfast & Inns

353 | Resorts

192 | Limited Service & Budget Hotels

182 | City Center Hotels

160 | Airport/Conference Hotels

124 | Hostels

78 | Extended Stay & Serviced Apartments

73 | Motels

38 | RV Parks & Campgrounds

38 | Vacation Rentals & Villas

18 | Casinos

Region

1592 | North America

67 | Europe

43 | Central America

31 | Asia Pacific

31 | Oceania

20 | Middle East

12 | South America

4 | Africa

Category

1052 | Cyber Security & Fraud Prevention

707 | Contactless Check-in

471 | Guest Messaging Software

360 | Upselling Software

190 | Digital Tipping Solutions

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Hotelier Rating

Excellent
1618
Very Good
108
Average
50
Poor
23
Terrible
7

Property Size

  • X-Small (15)
  • Small (27)
  • Medium (299)
  • Large (845)
  • X-Large (564)

Country

  • United States of America
    United States of America
    (1321)
  • Canada
    Canada
    (244)
  • Australia
    Australia
    (28)
  • United Kingdom
    United Kingdom
    (28)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (7)
  • Spain
    Spain
    (6)
  • Jamaica
    Jamaica
    (6)
  • Barbados
    Barbados
    (6)
  • Malaysia
    Malaysia
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Saint Lucia
    Saint Lucia
    (5)
  • Turkey
    Turkey
    (5)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Egypt
    Egypt
    (4)
  • France
    France
    (4)
  • Japan
    Japan
    (4)
  • Costa Rica
    Costa Rica
    (3)
  • Qatar
    Qatar
    (3)
  • Kenya
    Kenya
    (3)
  • Ireland
    Ireland
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Greece
    Greece
    (3)
  • Hungary
    Hungary
    (3)
  • Colombia
    Colombia
    (3)
  • Brazil
    Brazil
    (3)
  • Guatemala
    Guatemala
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Netherlands
    Netherlands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Austria
    Austria
    (2)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Germany
    Germany
    (1)
  • Panama
    Panama
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Portugal
    Portugal
    (1)
  • Macau
    Macau
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (1592)
  • Europe
    Europe
    (67)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (31)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (12)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (4)
10

Highly recommend this product

Sales Manager from 100 to 199 room Branded Hotel in Waltham (United States of America)

Verified
1 months ago
The contracts for Banquets and Sales. I cannot tell you how much easier (and secure) this has made my contracts. It's professional, secure and easy to do. A must have for yuour Sales department.
Country United States of America
Sales Manager
Large Hotel
0

Please be more helpful

Guest Experience Manager from 200 to 499 room Boutique in Los Angeles (United States of America)

Verified
3 months ago
Onboarding process was amazing, but not the rest. Once a contract is signed, the assigned Customer Success Manager is helpless.
Country United States of America
Guest Experience Manager
X-Large Hotel
10

Amazing service

Manager from Bed & Breakfast & Inn in Florida City (United States of America)

Verified
3 months ago
Love the Upselling software, we are generating extra revenue, Thank you for the service, I like also the tipping service.
Country United States of America
Manager
10

One of he most amazing programs ive seen :)

Rooms Division Manager from 100 to 199 room Luxury Hotel in Vernon (Canada)

Verified
4 months ago
The seamlessness, The easeness, and most important, the guest love it! and of course it helps us check in much faster. Whenever we have issues we can contact them right away and they assist us.
Country Canada
Rooms Division Manager
Large Hotel
9

Canary makes us better

GM from 75-99 room Luxury Hotel in Sedona (United States of America)

Verified
4 months ago
The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible.
Country United States of America
GM
Large Hotel
10

Canary Technologies - everything and more

General Manager from 200 to 499 room Luxury Hotel in Sydney (Australia)

Verified
4 months ago
We are a busy hotel in a global city which means we must be on the front foot always when it comes to the guest experience. The guest messaging tool is fantastic enhancing the pre-arrival and registration experience. The cyber security and fraud prevention aspects are hygienic and an expectation in todays transactions. The contactless check...
Country Australia
General Manager
X-Large Hotel
8

Easy

Director of Sales and Catering from 100 to 199 room Luxury Hotel in Nashville (United States of America)

Verified
4 months ago
Trustworthy, reliable system that provides confidence when sending documents to our customers. I highly recommend this system to associates. Always confident.
Country United States of America
Director of Sales and Catering
Large Hotel
10

Convenient Software

Receptionist from 10 to 24 room Boutique in Port Antonio (Jamaica)

Verified
4 months ago
Canary truly exemplifies excellence in streamlining the check-in process, rendering it seamlessly effortless. The feature that particularly stands out for me is the ability to communicate with guests before their arrival, allowing me to take note of any upsell requests. The implementation of contactless check-in not only imparts a sense of...
Country Jamaica
Receptionist
Small Hotel
10

Canary Review

Concierge from 200 to 499 room Boutique in New York (United States of America)

Verified
4 months ago
It allows direct contact with the guest to ensure that their expectations are met with no third party involvement before their arrival.
Country United States of America
Concierge
X-Large Hotel
10

Seamless check in and upsellling capacity

Financial controller from 200 to 499 room Luxury Hotel in Byron Bay (Australia)

Verified
4 months ago
The upselling capacity is great and the volume that we are having caught is all a little by surprise- in a good way!
Country Australia
Financial controller
X-Large Hotel
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  • 36

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary provides a Guest Management Platform to streamline hotel operations. It offers paperless solutions to enhance staff productivity and guest satisfaction while reducing fraud and chargebacks. The system includes customizable guest management software with check-in/check-out, upselling, messaging, and digital tipping options. Canary also offers authorization and payment solutions with a focus on fraud prevention. Their products, including Digital Contracts and Digital Authorizations, have been highly rated. Hotels can select individual solutions or a unified platform, with the flexibility to add services as needed. The Guest Management System is designed to be user-friendly for staff and improve the guest experience by reducing wait times.

Question:

What differentiates this product or service from the competition?

Answer:

Canary offers a Guest Management System with high support availability. The system is customizable and white-labeled for a consistent brand experience. Hotels can select from a variety of services, adding more as needed without committing to a full suite upfront. The solution is adaptable to any hotel property, allowing for various guest interaction points tailored to the hotel's communication strategy. Canary integrates with many hospitality vendors for streamlined tech adoption and ensures PCI compliance to reduce chargebacks and assist in resolving fraud cases.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel operators can schedule a demo with a Canary Account Executive to understand the system’s features and integration potential with existing Property Management Systems (PMS). The system is designed to work with various property types and aims to enhance revenue and guest experience. The demo will also address any specific needs the hotel may have.