Cloudbeds HMS

4.5 (1238 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Luciano, Sarah, Ela + 89 more experts recommend Cloudbeds

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Cloudbeds HMS

4.5 (1238 REVIEWS)

Ranked 1 (out of 65) in Hotel Management Software

2024 Winner Hotel Software

Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Powerful. Intuitive. Unified. One platform to run your property.

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cloudbeds HMS is the #1 most trending product in the Hotel Management Software category (out of 65) and the #7 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cloudbeds HMS
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023.

Capabilities

Reservations & distribution

Real time insights

Mobile check-in & messaging

Process automation

Real time channel management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Cloudbeds Commission-Free Booking Engine

Booking Engine
Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with your property’s website to turn it into a top-performing, commission-free booking channel. Our mobile-friendly booking engine supports multiple languages and currencies so you can convert more website visitors and own your booking experience from beginning to end.

INCLUDED

Cloudbeds Websites

Website Design
Relax and let our team create a beautiful hotel website that attracts guests and boosts direct bookings. Convert more website visitors into guests with customizable templates, modern security and accesibilty features, and a quick and easy setup.

PREMIUM ADD-ON

Cloudbeds Payments

Payments Processing Software
Cloudbeds Payments provides easy, contactless payment processing that’s fully integrated into the Cloudbeds platform, helping you streamline operations and reduce manual errors. We support credit cards, mobile wallets, and regional services, and our hospitality underwriting helps with authorization. Our in-house team of payments experts can help protect you from fraud and manage disputes.

PREMIUM ADD-ON

Cloudbeds Channel Manager

Channel Managers
The Cloudbeds Channel Manager shares your inventory on unlimited distribution channels of your choice – with zero added commissions. Keep your rates and availability in sync across all channels to maximize your occupancy while eliminating overbookings. Actively connect your inventory in real-time to the channels of your choice, including Booking.com, Airbnb, Vrbo, Expedia, and many others.

INCLUDED

Cloudbeds Pricing Intelligence Engine (PIE)

Rate Shopping
Cloudbeds’ Pricing Intelligence Engine (PIE) is an integrated dynamic pricing tool designed to help hoteliers optimize revenue and get ahead of the competition with competitive rate tracking and automated occupancy- driven price adjustments.

PREMIUM ADD-ON

Whistle Messaging

Guest Messaging Software
Whistle for Cloudbeds is a guest engagement platform that uses meaningful touchpoints to drive incremental revenue, increase guest satisfaction, and streamline internal operations. As part of Cloudbeds, Whistle helps lodging businesses engage and delight their guests by facilitating frictionless digital guest experiences from discovery to post-stay.

PREMIUM ADD-ON

Cloudbeds PMS

Property Management Systems
Powerful. Intuitive. Unified. One platform to run your property.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cloudbeds Average Cloudbeds

Get an Instant Price Estimate

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19

Success Stories

10

References

10

Featured Customers

Success Stories

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Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Khwaeng Thung Maha Mek (Thailand)

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South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)

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Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

(Brazil)

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The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)

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Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

Tambon Rawai (Thailand)

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Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)

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The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)

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Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

(Mexico)

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Yugo optimizes pricing and group occupancy with Cloudbeds

(Ireland)

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Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)

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With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

Prince Edward (Canada)

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Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds

(United Kingdom)

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Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

General Luna (Philippines)

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The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)

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Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds

Tambon Kamala (Thailand)

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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)

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Hotel Las Cortes de Cádiz Automated It's Operations and Doubled It's Direct Bookings with Cloudbeds

Cádiz (Spain)

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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)

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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)

Popularity by Segment

Size

434 | X-Small (1-9 room)

515 | Small (10-24 room)

357 | Medium (25-74 room)

87 | Large (75-199 room)

20 | X-Large (200+ room)

Country

397 | United States of America

144 | Mexico

127 | Brazil

94 | Canada

61 | Colombia

58 | Thailand

55 | Spain

55 | Philippines

50 | Australia

46 | Argentina

37 | Costa Rica

34 | Portugal

33 | India

31 | Sri Lanka

30 | United Kingdom

27 | Indonesia

21 | Chile

19 | Italy

19 | Cambodia

18 | Malaysia

17 | Peru

15 | Guatemala

14 | Germany

14 | Ecuador

13 | Greece

10 | Switzerland

9 | Vietnam

9 | Uruguay

8 | Morocco

8 | Taiwan

8 | France

7 | Puerto Rico

7 | Tanzania

7 | Japan

7 | Panama

6 | Ireland

6 | Romania

6 | Bolivia

6 | Singapore

5 | Czech Republic

5 | Latvia

5 | Malta

5 | Belize

5 | Dominican Republic

5 | El Salvador

4 | Netherlands

3 | Israel

3 | Croatia

3 | Finland

3 | Sweden

3 | Denmark

3 | Jordan

3 | Saint Lucia

3 | Uganda

3 | Saint Martin (French part)

3 | Korea, South

3 | Honduras

3 | Cyprus

3 | Hong Kong

3 | Belgium

3 | New Zealand

3 | Virgin Islands, U.S.

3 | Venezuela

3 | Mozambique

2 | Kenya

2 | Serbia

2 | Aruba

2 | Austria

2 | Estonia

2 | Georgia

2 | Turkey

2 | Bahamas

2 | Turks and Caicos Islands

2 | Laos

2 | Rwanda

2 | Barbados

2 | Dominica

2 | Zimbabwe

2 | Uzbekistan

2 | Nicaragua

1 | Hungary

1 | Slovenia

1 | Ukraine

1 | Bermuda

1 | Cape Verde

1 | Egypt

1 | China

1 | Bulgaria

1 | Seychelles

1 | United Arab Emirates

1 | South Africa

1 | Pakistan

1 | French Polynesia

1 | Armenia

1 | Netherlands Antilles

1 | Vanuatu

1 | Maldives

1 | Jamaica

1 | Namibia

1 | Virgin Islands, British

1 | Norway

1 | Malawi

1 | Guyana

Type

402 | Boutiques

378 | Bed & Breakfast & Inns

339 | Hostels

226 | Resorts

175 | Vacation Rentals & Villas

106 | Luxury Hotels

83 | Motels

70 | Extended Stay & Serviced Apartments

59 | Limited Service & Budget Hotels

57 | City Center Hotels

31 | RV Parks & Campgrounds

28 | Branded Hotels

7 | Airport/Conference Hotels

1 | Casinos

Region

635 | North America

374 | South America

284 | Asia Pacific

243 | Europe

55 | Oceania

40 | Central America

32 | Africa

13 | Middle East

Category

1239 | Hotel Management Software

1100 | Channel Managers

1063 | Property Management Systems

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Hotelier Rating

Excellent
1228
Very Good
228
Average
132
Poor
48
Terrible
48

Property Size

  • X-Small (433)
  • Small (515)
  • Medium (357)
  • Large (87)
  • X-Large (20)

Country

  • United States of America
    United States of America
    (397)
  • Mexico
    Mexico
    (144)
  • Brazil
    Brazil
    (127)
  • Canada
    Canada
    (94)
  • Colombia
    Colombia
    (61)
  • Thailand
    Thailand
    (58)
  • Spain
    Spain
    (55)
  • Philippines
    Philippines
    (55)
  • Australia
    Australia
    (50)
  • Argentina
    Argentina
    (45)
  • Costa Rica
    Costa Rica
    (37)
  • Portugal
    Portugal
    (34)
  • India
    India
    (33)
  • Sri Lanka
    Sri Lanka
    (31)
  • United Kingdom
    United Kingdom
    (30)
  • Indonesia
    Indonesia
    (27)
  • Chile
    Chile
    (21)
  • Italy
    Italy
    (19)
  • Cambodia
    Cambodia
    (19)
  • Malaysia
    Malaysia
    (18)
  • Peru
    Peru
    (17)
  • Guatemala
    Guatemala
    (15)
  • Germany
    Germany
    (14)
  • Ecuador
    Ecuador
    (14)
  • Greece
    Greece
    (13)
  • Switzerland
    Switzerland
    (10)
  • Vietnam
    Vietnam
    (9)
  • Uruguay
    Uruguay
    (9)
  • Morocco
    Morocco
    (8)
  • Taiwan
    Taiwan
    (8)
  • France
    France
    (8)
  • Puerto Rico
    Puerto Rico
    (7)
  • Tanzania
    Tanzania
    (7)
  • Japan
    Japan
    (7)
  • Panama
    Panama
    (7)
  • Ireland
    Ireland
    (6)
  • Romania
    Romania
    (6)
  • Bolivia
    Bolivia
    (6)
  • Singapore
    Singapore
    (6)
  • Czech Republic
    Czech Republic
    (5)
  • Latvia
    Latvia
    (5)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • El Salvador
    El Salvador
    (5)
  • Netherlands
    Netherlands
    (4)
  • Israel
    Israel
    (3)
  • Croatia
    Croatia
    (3)
  • Finland
    Finland
    (3)
  • Sweden
    Sweden
    (3)
  • Denmark
    Denmark
    (3)
  • Jordan
    Jordan
    (3)
  • Saint Lucia
    Saint Lucia
    (3)
  • Uganda
    Uganda
    (3)
  • Saint Martin (French part)
    Saint Martin (French part)
    (3)
  • Korea, South
    Korea, South
    (3)
  • Honduras
    Honduras
    (3)
  • Cyprus
    Cyprus
    (3)
  • Hong Kong
    Hong Kong
    (3)
  • Belgium
    Belgium
    (3)
  • New Zealand
    New Zealand
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (3)
  • Venezuela
    Venezuela
    (3)
  • Mozambique
    Mozambique
    (3)
  • Kenya
    Kenya
    (2)
  • Serbia
    Serbia
    (2)
  • Aruba
    Aruba
    (2)
  • Austria
    Austria
    (2)
  • Estonia
    Estonia
    (2)
  • Georgia
    Georgia
    (2)
  • Turkey
    Turkey
    (2)
  • Bahamas
    Bahamas
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Laos
    Laos
    (2)
  • Rwanda
    Rwanda
    (2)
  • Barbados
    Barbados
    (2)
  • Dominica
    Dominica
    (2)
  • Zimbabwe
    Zimbabwe
    (2)
  • Uzbekistan
    Uzbekistan
    (2)
  • Nicaragua
    Nicaragua
    (2)
  • Hungary
    Hungary
    (1)
  • Slovenia
    Slovenia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Bermuda
    Bermuda
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Egypt
    Egypt
    (1)
  • China
    China
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Seychelles
    Seychelles
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • South Africa
    South Africa
    (1)
  • Pakistan
    Pakistan
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Armenia
    Armenia
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Namibia
    Namibia
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Norway
    Norway
    (1)
  • Malawi
    Malawi
    (1)
  • Guyana
    Guyana
    (1)

Region

  • North America
    North America
    (635)
  • Europe
    Europe
    (243)
  • Asia Pacific
    Asia Pacific
    (284)
  • Oceania
    Oceania
    (55)
  • Middle East
    Middle East
    (13)
  • South America
    South America
    (373)
  • Central America
    Central America
    (40)
  • Africa
    Africa
    (32)
3

Bugs and software maintenance

Hostel coordinator from 50-74 room Hostel in Huacachina (Peru)

Verified
0 days ago
- They go to maintenance during check out hours - check in without warning which impacts the operation of the establishment - Although there is constant maintenance there are always errors and when they are reported they never give a solution - The errors that are found are fixed and within weeks It weighs the same again, which shows that t...
Country Peru
Hostel coordinator
Medium Hotel
10

Hotel solutions

Victoria Cabañas from 5 to 9 room in Tigre (Argentina)

Verified
0 days ago
What I like most about the Cloudbeds service are all the solutions to all the needs that the hotel requires
Country Argentina
Victoria Cabañas
X-Small Hotel
10

Review after 2 months of operation

Hotel Manager from 10 to 24 room Boutique in Tequesquitengo (Mexico)

Verified
19 days ago
It is a very easy software to use. It gives you all the information you need. The technical support is fast and answers all your questions. It is very easy to control the price of your rooms and their availability. Now we can fill the hotel without fear of overselling rooms. Synchronization with other channels is excellent. Their staff is v...
Country Mexico
Hotel Manager
Small Hotel
9

Cloudbeds is Awesome!

Manager from 25-49 room Bed & Breakfast & Inn in Vernal (United States of America)

Verified
29 days ago
I love the calendar and how easy it is to use the system. I also love how easy it is to add and run credit cards.
Country United States of America
Manager
Medium Hotel
10

Good result

Propietaria from 5 to 9 room Hostel in San Pedro de Atacama (Chile)

Verified
1 months ago
At first the process was slow, but over time the situation changed, we received more reservations thanks to Cloudbeds management, there are more factors that influence a good result but without a reservation engine it is difficult to carry out a neat job and organized, so far I am almost a year away with Lechos de Nubes, and I hope that the...
Country Chile
Propietaria
X-Small Hotel
8

House accounts software needs update.

Team manager from 10 to 24 room Hostel in Bend (United States of America)

Verified
1 months ago
The ability to streamline prices and availability through multiple booking engines provides our guests many options for booking which in return helps us reach more people.
Country United States of America
Team manager
Small Hotel
8

We are satisfied with the features except for recurring system bugs.

General Manager from 25-49 room Hostel in Seattle (United States of America)

Verified
1 months ago
It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being able to see the reservation activities helps to educate each employees better when mistakes happen.
Country United States of America
General Manager
Medium Hotel
8

User & Budget Friendly Program

General Manager from 25-49 room Bed & Breakfast & Inn in Dedham (United States of America)

Verified
1 months ago
Cloudbeds provides an easy-to-use hotel management system that allows you to easily book rooms and interface across channels. The incorporation of the webiste is also helpful.
Country United States of America
General Manager
Medium Hotel
10

Excellent ally

Gerente from 5 to 9 room Boutique in Ica (Peru)

Verified
1 months ago
The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between va...
Country Peru
Gerente
X-Small Hotel
10

Great system to save you time and effort!

Owner from 5 to 9 room Motel in Underwood (United States of America)

Verified
1 months ago
Being able to use just one system across all platforms was a game changer! It has decreased the amount of time we have to take to set up a booking and makes it 10 times easier and smooth.
Country United States of America
Owner
X-Small Hotel
Anisha from Cloudbeds replied
Hi Christi Gunsch, Thank you for taking the time to share your feedback about Cloudbeds platform. We appreciate it!
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