GuestRevu (Surveys)

4.7 (369 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Tarryn, Edward, Maud + 21 more experts recommend GuestRevu

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GuestRevu (Surveys)

4.7 (369 REVIEWS)

Ranked 1 (out of 25) in Guest Surveys & Feedback

2024 Winner Hotel Software

Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Get the valuable feedback you need to improve your guest experience.

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Ratings Summary

4.7
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Surveys & Feedback category (out of 25) and the #60 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted GuestRevu as the #1 Guest Surveys & Feedback provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestRevu (Surveys)
Founded in 2014 | Headquarters in United Kingdom | 22 employees
• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most

Capabilities

Customisable surveys for brand consistency

Smart survey logic for quicker surveys

Multiple surveys for different experiences

Automated surveys with PMS integrations

Feedback notifications and reports

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

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No matching results

2

Success Stories

8

References

15

Featured Customers

Popularity by Segment

Size

37 | X-Small (1-9 room)

57 | Small (10-24 room)

124 | Medium (25-74 room)

67 | Large (75-199 room)

42 | X-Large (200+ room)

Country

220 | South Africa

93 | United Kingdom

15 | Kenya

11 | United States of America

9 | Zimbabwe

7 | Tanzania

7 | Botswana

6 | Zambia

5 | Mauritius

5 | Ireland

4 | Namibia

4 | Uganda

3 | Indonesia

3 | Maldives

3 | Cambodia

2 | Mexico

2 | Spain

2 | Greece

2 | India

2 | Poland

2 | Malawi

2 | France

2 | Romania

2 | Australia

2 | Switzerland

1 | Canada

1 | Thailand

1 | Israel

1 | Nigeria

1 | Netherlands

1 | Iceland

1 | Mozambique

1 | Swaziland

1 | Denmark

1 | Antigua and Barbuda

1 | Seychelles

1 | Congo (Brazzaville)

1 | Belgium

1 | Germany

1 | Italy

1 | Sierra Leone

1 | Rwanda

1 | Vanuatu

1 | Ghana

Type

125 | Luxury Hotels

92 | Boutiques

81 | Resorts

55 | Bed & Breakfast & Inns

53 | Branded Hotels

19 | Extended Stay & Serviced Apartments

13 | Hostels

13 | RV Parks & Campgrounds

12 | Airport/Conference Hotels

12 | Limited Service & Budget Hotels

11 | City Center Hotels

7 | Vacation Rentals & Villas

3 | Casinos

3 | Motels

Region

287 | Africa

116 | Europe

14 | North America

12 | Asia Pacific

3 | Oceania

1 | Middle East

1 | Central America

Category

369 | Guest Surveys & Feedback

297 | Reputation Management

More Products by GuestRevu

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https://ucarecdn.com/ffc254f1-6c24-40ca-b7f7-5a8867270241/

Hotelier Rating

Excellent
371
Very Good
38
Average
24
Poor
5
Terrible
1

Property Size

  • X-Small (37)
  • Small (57)
  • Medium (124)
  • Large (67)
  • X-Large (42)

Country

  • South Africa
    South Africa
    (220)
  • United Kingdom
    United Kingdom
    (93)
  • Kenya
    Kenya
    (15)
  • United States of America
    United States of America
    (11)
  • Zimbabwe
    Zimbabwe
    (9)
  • Tanzania
    Tanzania
    (7)
  • Botswana
    Botswana
    (7)
  • Zambia
    Zambia
    (6)
  • Mauritius
    Mauritius
    (5)
  • Ireland
    Ireland
    (5)
  • Namibia
    Namibia
    (4)
  • Uganda
    Uganda
    (4)
  • Indonesia
    Indonesia
    (3)
  • Maldives
    Maldives
    (3)
  • Cambodia
    Cambodia
    (3)
  • Mexico
    Mexico
    (2)
  • Spain
    Spain
    (2)
  • Greece
    Greece
    (2)
  • India
    India
    (2)
  • Poland
    Poland
    (2)
  • Malawi
    Malawi
    (2)
  • France
    France
    (2)
  • Romania
    Romania
    (2)
  • Australia
    Australia
    (2)
  • Switzerland
    Switzerland
    (2)
  • Canada
    Canada
    (1)
  • Thailand
    Thailand
    (1)
  • Israel
    Israel
    (1)
  • Nigeria
    Nigeria
    (1)
  • Netherlands
    Netherlands
    (1)
  • Iceland
    Iceland
    (1)
  • Mozambique
    Mozambique
    (1)
  • Swaziland
    Swaziland
    (1)
  • Denmark
    Denmark
    (1)
  • Antigua and Barbuda
    Antigua and Barbuda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Belgium
    Belgium
    (1)
  • Germany
    Germany
    (1)
  • Italy
    Italy
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Rwanda
    Rwanda
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Ghana
    Ghana
    (1)

Region

  • North America
    North America
    (14)
  • Europe
    Europe
    (116)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (287)
8

Great platform missing some features or connections

Hotel Manager from 75-99 room Boutique in Flims (Switzerland)

Verified
1 months ago
Platform itself, layout, user-friendliness, standardized process to answer guest feedbacks. Saves time. Connection to Google inside GuestRevu. Access for different colleagues
Country Switzerland
Hotel Manager
Large Hotel
10

GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT

Head of Hospitality for MINT from in Randburg (South Africa)

Verified
4 months ago
Since implementing GuestRevu, our complaints have actually come down, because of the fact that we have so many repeat guests and now we can interact with them in much more detail. If there is something they are asking for, for example, introducing a breakfast buffet at Katherine, we can act on it. It’s helped us to listen to what guests are...
Country South Africa
Head of Hospitality for MINT
10

Great product and great supporting service from the GuestRevu team.

Mozambik Manager from 1 to 4 room in Cape Town (South Africa)

Verified
4 months ago
GuestRevu is a great software to have and use for your business, it is an easy way to gather in-depth information regarding your business. We use this a lot to spot trends and problems, and to keep us one step ahead when their are problems in our stores.
Country South Africa
Mozambik Manager
X-Small Hotel
10

Brilliant Team that Cares

Quality Performance Innovator and Developmental Trainer from 500+ room Luxury Hotel in Clearwater (United States of America)

Verified
4 months ago
The team, they make the whole experience brilliant! Everyone is so thoughtful and genuinely kind. The Ease of Use, the surveys are very user friendly and intuitive. Convenience, it's amazing when you have all your online reviews in one place.
Country United States of America
Quality Performance Innovator and Developmental Trainer
X-Large Hotel
8

All the Guests can leave a comment about their experience with us

Sales & Marketing Coordinator from 75-99 room Luxury Hotel in Victoria Falls (Zimbabwe)

Verified
4 months ago
the communication is in real time, which allows us to be aware of how we performed as far as guest satisfaction is concerned
Country Zimbabwe
Sales & Marketing Coordinator
Large Hotel
10

Great provider

Operations Manager from 25-49 room Luxury Hotel in Southwold (United Kingdom)

Verified
4 months ago
The amount of information we can have all in one place is brilliant. And so many options to filter so we can gain accurate information with comparisons against our own sites and competitors.
Country United Kingdom
Operations Manager
Medium Hotel
10

Great system for our Hotel Needs.

from 100 to 199 room Boutique in København (Denmark)

Verified
4 months ago
Everything in one place. With all the many ways guest can give feedback it is nice to have it all in one system that is user friendly and offers good overview of the what the customers are saying.
Country Denmark
Large Hotel
10

Great product and great team

Revenue Manager from 500+ room Hostel in (United Kingdom)

Verified
4 months ago
Besides the product being great to deep dive into your guest experience, the team at Guestrevu is great. They will help you in which ever way they can. By now we use Guestrevu not only for guest experience, but also for staff experience!
Country United Kingdom
Revenue Manager
X-Large Hotel
10

Guest Revu is Priceless Reveiws

Operational Manager from 25-49 room Boutique in Cape Town (South Africa)

Verified
4 months ago
The fact that Guest Revu helps the hospitality industry improve in all aspects of guest experience and to reach out to the guest to communicate and keep contact with them with the data base provide with their contact information. It allow one to build their reputation on all OTA sites and give you feedback on what to focus on and work on fr...
Country South Africa
Operational Manager
Medium Hotel
10

Offers great overview of property performance

Head of Reservations from 100 to 199 room Luxury Hotel in Arusha (Tanzania)

Verified
4 months ago
I like that we that we can monitor ratings on the performance of different departments and team members from the revies
Country Tanzania
Head of Reservations
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 37

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Through GuestRevu, properties can quickly and effortlessly collect guest feedback and actively manage their online reputation, which helps them learn from, engage with, and listen to their customers.

Question:

What differentiates this product or service from the competition?

Answer:

Although GuestRevu provides an easy-to-use platform with excellent automation, their unwavering passion for their clients is their most distinctive selling feature (and also one of the key reasons we chose to partner with them). Every decision and action from their side is centred around the properties they work with. This shows a love for customer satisfaction that we definitely share!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're not already 100% sold on the importance of managing your property's reputation, try GuestRevu's Lite product, which is the free version of their software. That way you'll quickly be able to see how this product can revolutionise your business.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 21 recommend
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Support

Verified Support

GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

94%

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