Oracle OPERA PMS

4.5 (545 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shafquat, Jacob, Olga + 70 more experts recommend Oracle Hospitality

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Oracle OPERA PMS

4.5 (545 REVIEWS)

Ranked 3 (out of 311) in Property Management Systems

2024 Finalist HotelTechAwards

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #3 most trending product in the Property Management Systems category (out of 311) and the #63 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Oracle OPERA PMS
Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
OPERA Property Management Suite (OPERA PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee productivity. OPERA brings to the cloud the power of the OPERA software suite that leading hotels and casinos around the world have relied on for years to manage properties, hotel management, and distribution. Hoteliers leverage OPERA to provide a seamless check-in experience via front desk agent workflows. Real-time visibility is critical to success in the hospitality industry and Oracle Hospitality is a market leader in hospitality point-of-sale hotel software for both independent boutique, independent hotels, hotel chains, and multi property hotel groups. OPERA integrates directly with your channel manager and hundreds of other hospitality solutions. OPERA property management system can handle everything from front office tasks like cancellations, room blocking and rooms management to guest service essentials like guest profiles and even back office functionality like revenue management. Oracle Hospitality is a proud AHLA Platinum Partner.

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Custom reporting

Cloud Digital Assistant

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
Oracle Hospitality OPERA Cloud Sales and Event Management is an extensive sales and catering management application that seamlessly integrates with Oracle Hospitality OPERA Cloud Service products for streamlined operations and maximized revenue. With the advantages of the cloud, you can take our event management system mobile for offsite customer visits or roam the property with customers during site inspections, check availability of inventory, and make changes to the customer’s bookings while on the go.

PREMIUM ADD-ON

OPERA Cloud Distribution

Booking Engine
Oracle Hospitality OPERA Cloud Distribution is a cloud-based, mobile-enabled platform for next-generation hotel channel management. With unique connectivity capabilities for all direct and indirect channels, the Distribution platform allows hotels of all types and sizes to rapidly add distribution channels, enhancing channel and revenue management. Built for all OPERA Property Management products, the leading enterprise solution suite for the hospitality industry, Distribution offers an intuitive user interface and comprehensive functionality to improve channel management.

PREMIUM ADD-ON

OPERA Cloud Vacation Ownership

Vacation Rental Software
Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

INCLUDED

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

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12

Success Stories

6

References

23

Featured Customers

Popularity by Segment

Size

4 | X-Small (1-9 room)

9 | Small (10-24 room)

67 | Medium (25-74 room)

192 | Large (75-199 room)

290 | X-Large (200+ room)

Country

108 | Italy

105 | United States of America

94 | India

28 | Germany

28 | Vietnam

17 | Indonesia

16 | Hong Kong

14 | Singapore

14 | Spain

14 | France

13 | Malaysia

12 | United Kingdom

11 | Taiwan

11 | Philippines

10 | Australia

9 | Ireland

9 | United Arab Emirates

9 | China

8 | Canada

8 | Thailand

6 | Chile

6 | Maldives

6 | Mexico

6 | Switzerland

4 | Austria

4 | Saudi Arabia

4 | Argentina

3 | Peru

2 | Tanzania

2 | Colombia

2 | Portugal

2 | Bangladesh

1 | Zimbabwe

1 | Morocco

1 | Norway

1 | Haiti

1 | South Africa

1 | Bhutan

1 | Iraq

1 | Hungary

1 | Qatar

1 | Romania

1 | Pakistan

1 | Egypt

1 | Japan

1 | Palau

1 | Jordan

1 | New Zealand

1 | Guam

1 | Uruguay

1 | Denmark

1 | Ecuador

1 | Netherlands Antilles

1 | Bahamas

1 | Saint Lucia

1 | Nigeria

1 | Dominican Republic

Type

258 | Luxury Hotels

200 | Branded Hotels

118 | Resorts

99 | City Center Hotels

60 | Boutiques

49 | Hostels

34 | Limited Service & Budget Hotels

31 | Airport/Conference Hotels

29 | Bed & Breakfast & Inns

19 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

8 | Casinos

8 | Motels

6 | Extended Stay & Serviced Apartments

Region

231 | Asia Pacific

201 | Europe

119 | North America

18 | Middle East

17 | South America

13 | Oceania

6 | Africa

5 | Central America

Category

545 | Property Management Systems

169 | Restaurant Management Software

66 | Upselling Software

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/uploads/2018/01/eXpress-1024x636.png

Hotelier Rating

Excellent
482
Very Good
74
Average
33
Poor
13
Terrible
24

Property Size

  • X-Small (4)
  • Small (9)
  • Medium (67)
  • Large (192)
  • X-Large (290)

Country

  • Italy
    Italy
    (108)
  • United States of America
    United States of America
    (105)
  • India
    India
    (94)
  • Germany
    Germany
    (28)
  • Vietnam
    Vietnam
    (28)
  • Indonesia
    Indonesia
    (17)
  • Hong Kong
    Hong Kong
    (16)
  • Singapore
    Singapore
    (14)
  • Spain
    Spain
    (14)
  • France
    France
    (14)
  • Malaysia
    Malaysia
    (13)
  • United Kingdom
    United Kingdom
    (12)
  • Taiwan
    Taiwan
    (11)
  • Philippines
    Philippines
    (11)
  • Australia
    Australia
    (10)
  • Ireland
    Ireland
    (9)
  • United Arab Emirates
    United Arab Emirates
    (9)
  • China
    China
    (9)
  • Canada
    Canada
    (8)
  • Thailand
    Thailand
    (8)
  • Chile
    Chile
    (6)
  • Maldives
    Maldives
    (6)
  • Mexico
    Mexico
    (6)
  • Switzerland
    Switzerland
    (6)
  • Austria
    Austria
    (4)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Argentina
    Argentina
    (4)
  • Peru
    Peru
    (3)
  • Tanzania
    Tanzania
    (2)
  • Colombia
    Colombia
    (2)
  • Portugal
    Portugal
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Morocco
    Morocco
    (1)
  • Norway
    Norway
    (1)
  • Haiti
    Haiti
    (1)
  • South Africa
    South Africa
    (1)
  • Bhutan
    Bhutan
    (1)
  • Iraq
    Iraq
    (1)
  • Hungary
    Hungary
    (1)
  • Qatar
    Qatar
    (1)
  • Romania
    Romania
    (1)
  • Pakistan
    Pakistan
    (1)
  • Egypt
    Egypt
    (1)
  • Japan
    Japan
    (1)
  • Palau
    Palau
    (1)
  • Jordan
    Jordan
    (1)
  • New Zealand
    New Zealand
    (1)
  • Guam
    Guam
    (1)
  • Uruguay
    Uruguay
    (1)
  • Denmark
    Denmark
    (1)
  • Ecuador
    Ecuador
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Bahamas
    Bahamas
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Nigeria
    Nigeria
    (1)
  • Dominican Republic
    Dominican Republic
    (1)

Region

  • North America
    North America
    (119)
  • Europe
    Europe
    (201)
  • Asia Pacific
    Asia Pacific
    (231)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (18)
  • South America
    South America
    (17)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (6)
10

General Opera Cloud Training

vice direttore from 100 to 199 room Branded Hotel in Novegro (Italy)

Verified
2 days ago
Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure.
Country Italy
vice direttore
Large Hotel
10

General Opera Cloud Training

VICE DIRETTRICE from 100 to 199 room Branded Hotel in Novegro (Italy)

Verified
3 days ago
Clear explanation, resultive insights about groups, meetings, pms, cancellations and reservations in general. excellent explanation of the system and the operational needs of the structure.
Country Italy
VICE DIRETTRICE
Large Hotel
10

Configuration update

rdm from 100 to 199 room Luxury Hotel in Mattinata (Italy)

Verified
4 days ago
Since we have been using the Opera Cloud system, we have continued to discover and explore new features that make our work easier.
Country Italy
rdm
Large Hotel
8

Opera integrative training

Income auditor from 75-99 room Branded Hotel in Baja Sardinia (Italy)

Verified
8 days ago
Efficient and interactive training on opera features that we did not know or only partially knew, in the hope of being able to use opera cloud with the new features as soon as possible
Country Italy
Income auditor
Large Hotel
10

Alessandro De Vincenti (Oracle consultant) training sessions.

Night Manager from 50-74 room Luxury Hotel in Capri (Italy)

Verified
14 days ago
Very knowledgeable, patient, kind, always willing to explain in great details every topic. My team literally overwhelmed Alessandro with questions to which he replied nicely and patiently. At the end of each session the new team members were enthusiastic and felt confident about opera PMS. Top notch!
Country Italy
Night Manager
Medium Hotel
5

Product experience is Good & Support and Services - are Worst

IS Manager from 200 to 499 room Luxury Hotel in New Delhi (India)

Verified
14 days ago
It is a good and stable product due to which world wide properties are using it's products. Up-time is high. It cover mostly all features which require for business to run and to achieve good guest services.
Country India
IS Manager
X-Large Hotel
10

Good software for reservation

Reservation executive from 100 to 199 room Hostel in Bengaluru (India)

Verified
14 days ago
This is very helpful for all operation also for pulling reports. Its helps us to do check in and check out very easy and friendly to use.
Country India
Reservation executive
Large Hotel
10

User friendly and Best PMS solution

IS Manager from 200 to 499 room Branded Hotel in Ahmedabad (India)

Verified
14 days ago
The Cloud PMS App is user friendly, and this is the best PMS application for hotels. it has best feature to manage the Reservation, rates, inventory, guest profiles, billing, and reporting.
Country India
IS Manager
X-Large Hotel
10

Availability and professionality

Front Office Manager from 50-74 room Luxury Hotel in Porto Rotondo (Italy)

Verified
16 days ago
Patience, kindness and availability for all type of questions, clarity and professionalism during the exposing the steps of the program .
Country Italy
Front Office Manager
Medium Hotel
10

Full Satisficed With Oracle Services

IT EXECUTIVE from 100 to 199 room Hostel in Bengaluru (India)

Verified
16 days ago
Thanks For your Support and We are very satisficed your support and Service and your cloud services are very helpful .
Country India
IT EXECUTIVE
Large Hotel
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  • 55

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Equipped with a full set of features and possibilities to adapt to different business scenarios. It's very easy, intuitive, and User friendly. They offer some really good robust API that helps other vendors to have seamless connectivity.

Question:

What differentiates this product or service from the competition?

Answer:

Opera offers a great level of customization for users to be able to adapt to their different business use cases. Ability to export/exchange business-critical information in various methods, you can customize your new reports more elastically and efficiently.