Cloudbeds PMS

4.5 (1063 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Luciano, Sarah, Ela + 89 more experts recommend Cloudbeds

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Cloudbeds PMS

4.5 (1063 REVIEWS)

Ranked 2 (out of 311) in Property Management Systems

2024 Finalist HotelTechAwards

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Powerful. Intuitive. Unified. One platform to run your property.

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cloudbeds PMS is the #1 most trending product in the Property Management Systems category (out of 311) and the #12 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cloudbeds as the #2 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cloudbeds PMS
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023.

Capabilities

Reservations & distribution

Real time insights

Mobile check-in & messaging

Process automation

Real-time channel management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cloudbeds Average Cloudbeds

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19

Success Stories

10

References

10

Featured Customers

Success Stories

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Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Khwaeng Thung Maha Mek (Thailand)

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South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)

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Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

(Brazil)

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The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)

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Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

Tambon Rawai (Thailand)

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Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)

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The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)

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Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

(Mexico)

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Yugo optimizes pricing and group occupancy with Cloudbeds

(Ireland)

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Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)

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With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

Prince Edward (Canada)

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Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds

(United Kingdom)

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Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

General Luna (Philippines)

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The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)

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Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds

Tambon Kamala (Thailand)

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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)

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Hotel Las Cortes de Cádiz Automated It's Operations and Doubled It's Direct Bookings with Cloudbeds

Cádiz (Spain)

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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)

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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)

Popularity by Segment

Size

434 | X-Small (1-9 room)

515 | Small (10-24 room)

357 | Medium (25-74 room)

87 | Large (75-199 room)

20 | X-Large (200+ room)

Country

397 | United States of America

144 | Mexico

127 | Brazil

94 | Canada

61 | Colombia

58 | Thailand

55 | Spain

55 | Philippines

50 | Australia

46 | Argentina

37 | Costa Rica

34 | Portugal

33 | India

31 | Sri Lanka

30 | United Kingdom

27 | Indonesia

21 | Chile

19 | Italy

19 | Cambodia

18 | Malaysia

17 | Peru

15 | Guatemala

14 | Germany

14 | Ecuador

13 | Greece

10 | Switzerland

9 | Vietnam

9 | Uruguay

8 | Morocco

8 | Taiwan

8 | France

7 | Puerto Rico

7 | Tanzania

7 | Japan

7 | Panama

6 | Ireland

6 | Romania

6 | Bolivia

6 | Singapore

5 | Czech Republic

5 | Latvia

5 | Malta

5 | Belize

5 | Dominican Republic

5 | El Salvador

4 | Netherlands

3 | Israel

3 | Croatia

3 | Finland

3 | Sweden

3 | Denmark

3 | Jordan

3 | Saint Lucia

3 | Uganda

3 | Saint Martin (French part)

3 | Korea, South

3 | Honduras

3 | Cyprus

3 | Hong Kong

3 | Belgium

3 | New Zealand

3 | Virgin Islands, U.S.

3 | Venezuela

3 | Mozambique

2 | Kenya

2 | Serbia

2 | Aruba

2 | Austria

2 | Estonia

2 | Georgia

2 | Turkey

2 | Bahamas

2 | Turks and Caicos Islands

2 | Laos

2 | Rwanda

2 | Barbados

2 | Dominica

2 | Zimbabwe

2 | Uzbekistan

2 | Nicaragua

1 | Hungary

1 | Slovenia

1 | Ukraine

1 | Bermuda

1 | Cape Verde

1 | Egypt

1 | China

1 | Bulgaria

1 | Seychelles

1 | United Arab Emirates

1 | South Africa

1 | Pakistan

1 | French Polynesia

1 | Armenia

1 | Netherlands Antilles

1 | Vanuatu

1 | Maldives

1 | Jamaica

1 | Namibia

1 | Virgin Islands, British

1 | Norway

1 | Malawi

1 | Guyana

Type

402 | Boutiques

378 | Bed & Breakfast & Inns

339 | Hostels

226 | Resorts

175 | Vacation Rentals & Villas

106 | Luxury Hotels

83 | Motels

70 | Extended Stay & Serviced Apartments

59 | Limited Service & Budget Hotels

57 | City Center Hotels

31 | RV Parks & Campgrounds

28 | Branded Hotels

7 | Airport/Conference Hotels

1 | Casinos

Region

635 | North America

374 | South America

284 | Asia Pacific

243 | Europe

55 | Oceania

40 | Central America

32 | Africa

13 | Middle East

Category

1239 | Hotel Management Software

1100 | Channel Managers

1063 | Property Management Systems

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Hotelier Rating

Excellent
1228
Very Good
228
Average
132
Poor
48
Terrible
48

Property Size

  • X-Small (433)
  • Small (515)
  • Medium (357)
  • Large (87)
  • X-Large (20)

Country

  • United States of America
    United States of America
    (397)
  • Mexico
    Mexico
    (144)
  • Brazil
    Brazil
    (127)
  • Canada
    Canada
    (94)
  • Colombia
    Colombia
    (61)
  • Thailand
    Thailand
    (58)
  • Spain
    Spain
    (55)
  • Philippines
    Philippines
    (55)
  • Australia
    Australia
    (50)
  • Argentina
    Argentina
    (45)
  • Costa Rica
    Costa Rica
    (37)
  • Portugal
    Portugal
    (34)
  • India
    India
    (33)
  • Sri Lanka
    Sri Lanka
    (31)
  • United Kingdom
    United Kingdom
    (30)
  • Indonesia
    Indonesia
    (27)
  • Chile
    Chile
    (21)
  • Italy
    Italy
    (19)
  • Cambodia
    Cambodia
    (19)
  • Malaysia
    Malaysia
    (18)
  • Peru
    Peru
    (17)
  • Guatemala
    Guatemala
    (15)
  • Germany
    Germany
    (14)
  • Ecuador
    Ecuador
    (14)
  • Greece
    Greece
    (13)
  • Switzerland
    Switzerland
    (10)
  • Vietnam
    Vietnam
    (9)
  • Uruguay
    Uruguay
    (9)
  • Morocco
    Morocco
    (8)
  • Taiwan
    Taiwan
    (8)
  • France
    France
    (8)
  • Puerto Rico
    Puerto Rico
    (7)
  • Tanzania
    Tanzania
    (7)
  • Japan
    Japan
    (7)
  • Panama
    Panama
    (7)
  • Ireland
    Ireland
    (6)
  • Romania
    Romania
    (6)
  • Bolivia
    Bolivia
    (6)
  • Singapore
    Singapore
    (6)
  • Czech Republic
    Czech Republic
    (5)
  • Latvia
    Latvia
    (5)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • El Salvador
    El Salvador
    (5)
  • Netherlands
    Netherlands
    (4)
  • Israel
    Israel
    (3)
  • Croatia
    Croatia
    (3)
  • Finland
    Finland
    (3)
  • Sweden
    Sweden
    (3)
  • Denmark
    Denmark
    (3)
  • Jordan
    Jordan
    (3)
  • Saint Lucia
    Saint Lucia
    (3)
  • Uganda
    Uganda
    (3)
  • Saint Martin (French part)
    Saint Martin (French part)
    (3)
  • Korea, South
    Korea, South
    (3)
  • Honduras
    Honduras
    (3)
  • Cyprus
    Cyprus
    (3)
  • Hong Kong
    Hong Kong
    (3)
  • Belgium
    Belgium
    (3)
  • New Zealand
    New Zealand
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (3)
  • Venezuela
    Venezuela
    (3)
  • Mozambique
    Mozambique
    (3)
  • Kenya
    Kenya
    (2)
  • Serbia
    Serbia
    (2)
  • Aruba
    Aruba
    (2)
  • Austria
    Austria
    (2)
  • Estonia
    Estonia
    (2)
  • Georgia
    Georgia
    (2)
  • Turkey
    Turkey
    (2)
  • Bahamas
    Bahamas
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Laos
    Laos
    (2)
  • Rwanda
    Rwanda
    (2)
  • Barbados
    Barbados
    (2)
  • Dominica
    Dominica
    (2)
  • Zimbabwe
    Zimbabwe
    (2)
  • Uzbekistan
    Uzbekistan
    (2)
  • Nicaragua
    Nicaragua
    (2)
  • Hungary
    Hungary
    (1)
  • Slovenia
    Slovenia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Bermuda
    Bermuda
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Egypt
    Egypt
    (1)
  • China
    China
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Seychelles
    Seychelles
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • South Africa
    South Africa
    (1)
  • Pakistan
    Pakistan
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Armenia
    Armenia
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Namibia
    Namibia
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Norway
    Norway
    (1)
  • Malawi
    Malawi
    (1)
  • Guyana
    Guyana
    (1)

Region

  • North America
    North America
    (635)
  • Europe
    Europe
    (243)
  • Asia Pacific
    Asia Pacific
    (284)
  • Oceania
    Oceania
    (55)
  • Middle East
    Middle East
    (13)
  • South America
    South America
    (373)
  • Central America
    Central America
    (40)
  • Africa
    Africa
    (32)
8

We are satisfied with the features except for recurring system bugs.

General Manager from 25-49 room Hostel in Seattle (United States of America)

Verified
1 months ago
It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being able to see the reservation activities helps to educate each employees better when mistakes happen.
Country United States of America
General Manager
Medium Hotel
10

Excellent ally

Gerente from 5 to 9 room Boutique in Ica (Peru)

Verified
1 months ago
The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between va...
Country Peru
Gerente
X-Small Hotel
10

Could not be more happy with the switch to Cloudbeds!

Owner from 5 to 9 room Bed & Breakfast & Inn in Toledo (United States of America)

Verified
1 months ago
I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and instantly get the help and answers I need to be successful.
Country United States of America
Owner
X-Small Hotel
Anisha from Cloudbeds replied
Hi Landon King, Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it!
10

I am very happy to work with CB

Webmaster from 10 to 24 room Boutique in Oaxaca (Mexico)

Verified
1 months ago
It is a clean and direct platform. Very easy to use and explain to my team. I like the support available 24/7
Country Mexico
Webmaster
Small Hotel
Anisha from Cloudbeds replied
Hi Arturo Galvez Bates, Thank you for taking the time to share your feedback about how Cloudbeds platform and support. We appreciate it!
8

Modern and up-to-date PMS software

Owner from 50-74 room Bed & Breakfast & Inn in Hailey (United States of America)

Verified
1 months ago
I was most impressed by the depth of features available. I'm coming off of 25-year-old software and this software offers.
Country United States of America
Owner
Medium Hotel
Anisha from Cloudbeds replied
Hi Ryan Allison, Thank you for taking the time to share your feedback about Cloudbeds features. We appreciate it!
9

Complete system

presidente from 1 to 4 room Vacation Rentals & Villa in Mérida (Mexico)

Verified
1 months ago
Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super recommended.
Country Mexico
presidente
X-Small Hotel
Anisha from Cloudbeds replied
Hi mario monte, Thank you for taking the time to share your feedback about how your property has been able to grow organically and quickly, and how you have had an incredible experience with Cloudbeds. We appreciate it!
10

Awesome Platform

General Manager from 50-74 room Bed & Breakfast & Inn in Ocean Isle Beach (United States of America)

Verified
1 months ago
I love the simplicity of the pms system. easy to navigate, user friendly, customer support is amazing. would reccomend to anyone!
Country United States of America
General Manager
Medium Hotel
Anisha from Cloudbeds replied
Hi Kyle Re, Thank you for taking the time to share your feedback about Cloudbeds PMS System and the amazing customer support. We appreciate it!
10

Excellent hotel resources platform

Administrador from 10 to 24 room Bed & Breakfast & Inn in Bogotá (Colombia)

Verified
1 months ago
What I like most about the platform is how it links all my booking platforms into a single calendar, it also helps me remove unsubmitted reservations and inform all channels, avoiding paying reservation fees to those channels that did not generate income, in addition , I can manage my cleaning schedule and see more accurate income reports i...
Country Colombia
Administrador
Small Hotel
Anisha from Cloudbeds replied
Hi Juan Laverde, Thank you for taking the time to share your feedback about how Cloudbeds platform links to multiple booking platforms, and much more. We appreciate it!
10

The friendliness of cloudbeds

Analista Central de Reservas from 25-49 room Luxury Hotel in Medellín (Colombia)

Verified
1 months ago
The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especi...
Country Colombia
Analista Central de Reservas
Medium Hotel
Anisha from Cloudbeds replied
Hi Nicolás Cardona Jaramillo, Thank you for taking the time to share your feedback about Cloudbeds software and its ease of use. We appreciate it!
0

HORRIBLE HORRIBLE HORRIBLE

General Manager from 25-49 room Boutique in Durango (United States of America)

Verified
2 months ago
In all honesty, I do not know all its features but for the basic needs, for the basic hotel operations it needs improvement. ALOT of improvement. The few things I like are the cloud access. I love that you can click on the daily report and view what transactions were used to calulate the figure. There are many customizable reports, just no...
Country United States of America
General Manager
Medium Hotel
Anisha from Cloudbeds replied
Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our UX team would be happy to speak with you.
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