MyStay

4.8 (45 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 12 (out of 62) in Upselling Software

A contactless solution for the smoothest guest journey imaginable.

More than 50% of MyStay’s reviews come from Czech Republic.

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, MyStay is the #50 most trending product in the Upselling Software category (out of 62) and the #1710 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

MyStay’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About MyStay
Founded in 2016 | Headquarters in Czechia | 22 employees
Increase your hotels revenue 11-times per guest! Our Contactless solution helps hotels increase customer satisfaction and generate additional revenue through providing an improved guest experience. MyStay is a communication, upselling and check-in/check-out platform that connects accommodation facilities with their guests before, during and after their stay. The main features of MyStay include - digital marketing and upsell of yours and third party offers, all with the option of personalized content based on guest preferences - automated communication using pre-/during and post-arrival text messages and emails - digital information. Let your facility generate additional revenue through white labeled Guest Web, where you can present your services through a smart catalogue, automatically tailor made for each guest based on their needs. Connected with MyStay communication feature MyStay UPSELL automates promotion of your services or third party offers, making it effortless for guests to make purchases. MyStay also generates QR code for every created service and can be used in the promo materials in your facility for a fast order. Thanks to MyStay smart data and collected guests preferences. MyStay upsell also effectively helps the receptionist sell your facilities services offline. All manageable and customizable by your facility. On top of that the part of the contactless solution is online check-in/check-out with the possibility of online payment, using guests mobile devices or using our Light Kiosk. Deliver the right kind of hospitality. Create an unforgettable personalized experience for your guests. *We are always working on enhancing our features, stay tuned for more Request your Opening Kit here: https://www.gomystay.com/opening-kit/ Website: www.gomystay.com MyStay Blog: https://www.gomystay.com/blog/MyStay LinkedIn: https://cz.linkedin.com/company/mystay

Capabilities

profile-empty-state.svg

MyStay doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Pricing

Pricing Available By Request

MyStay has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

8 | X-Small (1-9 room)

5 | Small (10-24 room)

17 | Medium (25-74 room)

7 | Large (75-199 room)

5 | X-Large (200+ room)

Country

30 | Czech Republic

7 | Slovakia

5 | Brazil

1 | Croatia

1 | Germany

1 | United Arab Emirates

1 | United States of America

1 | France

1 | Italy

1 | Azerbaijan

1 | Argentina

1 | South Africa

1 | Hungary

1 | Costa Rica

1 | Greece

Type

10 | Bed & Breakfast & Inns

10 | Resorts

8 | Extended Stay & Serviced Apartments

7 | City Center Hotels

5 | Boutiques

5 | Branded Hotels

5 | Luxury Hotels

4 | Vacation Rentals & Villas

3 | Airport/Conference Hotels

1 | RV Parks & Campgrounds

Region

43 | Europe

7 | South America

1 | North America

1 | Asia Pacific

1 | Middle East

1 | Africa

Category

45 | Upselling Software

43 | Contactless Check-in

Hotelier Rating

Excellent
49
Very Good
3
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (8)
  • Small (5)
  • Medium (17)
  • Large (7)
  • X-Large (5)

Country

  • Czech Republic
    Czech Republic
    (30)
  • Slovakia
    Slovakia
    (7)
  • Brazil
    Brazil
    (5)
  • Croatia
    Croatia
    (1)
  • Germany
    Germany
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • United States of America
    United States of America
    (1)
  • France
    France
    (1)
  • Italy
    Italy
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Argentina
    Argentina
    (1)
  • South Africa
    South Africa
    (1)
  • Hungary
    Hungary
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Greece
    Greece
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (43)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (7)
  • Africa
    Africa
    (1)
8

MyStay experience

Operation Manager from 75-99 room Boutique in Prague (Czech Republic)

Verified
13 months ago
I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
Country Czech Republic
Operation Manager
Large Hotel
10

Everything perfect

Reservation Manager from 75-99 room City Center Hotel in Ceske Budejovice (Czech Republic)

Verified
2 years ago
Everything works perfectly. I can communicate with guests quickly and answer many questions immediately. Guests can check-in on-line prior to arrival.
Country Czech Republic
Reservation Manager
Large Hotel
9

MyStay has really made the check-in process become seamless

Director from 10 to 24 room Bed & Breakfast & Inn in (Czech Republic)

Verified
2 years ago
It is an efficient tool for me to create contactless communication with our guests. Everything works through the guest web.
Country Czech Republic
Director
Small Hotel
10

MyStay has really helped with the check-in process

Marketing manager from 75-99 room City Center Hotel in (Slovakia)

Verified
2 years ago
So easy to communicate with guests. We love contactless Check-in and that we are able to verify ID, especially in COVID-19 times.
Country Slovakia
Marketing manager
Large Hotel
8

MyStay helps us to make Hotel KULTÚRA *** perceived as a modern hotel.

administratívny pracovník from 25-49 room City Center Hotel in (Slovakia)

Verified
2 years ago
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
Country Slovakia
administratívny pracovník
Medium Hotel
10

Time-saving and easy contact with our guests

Marketing Specialist from 50-74 room in Český Krumlov (Czech Republic)

Verified
2 years ago
Saving and faster check-ins. Easy operation and clarity of content. The possibility of upselling and promotion of other services QR codes are great!
Country Czech Republic
Marketing Specialist
Medium Hotel
10

Time-saving and simple use

Revenue Executive from 500+ room Branded Hotel in (Czech Republic)

Verified
2 years ago
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
Country Czech Republic
Revenue Executive
X-Large Hotel
10

Easy to use and improves guest experience

Social Media Specialist from 50-74 room Boutique in (Czech Republic)

Verified
2 years ago
MyStay makes the process of check-ins faster and more efficient, and it also improves communication with our guests. In addition to that, the interface of the platform is easy to use and very intuitive.
Country Czech Republic
Social Media Specialist
Medium Hotel
9

Great fit to our hotel

Rooms Division Manager from 75-99 room Branded Hotel in Lipno nad Vltavou (Czech Republic)

Verified
2 years ago
We really appreciate to present our services and activties in the area to our guests and the online check in is also helpful as it speeds up the whole check in process.
Country Czech Republic
Rooms Division Manager
Large Hotel
10

Really happy with Mystay

owner from 1 to 4 room in (Brazil)

Verified
2 years ago
We have switched to Mystay a couple months ago and we are so glad that we made that decision. We could not be happier with the feedback from our guests. From the beginning of cooperation they had completely different approach than other providers. The profile set up was fast as we wanted to welcome first guests after lockdown through Mystay...
Country Brazil
owner
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.

Question:

What differentiates this product or service from the competition?

Answer:

It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.

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Support

Unverified

MyStay has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

97%

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