ThinkReservations PMS

4.8 (339 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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ThinkReservations PMS

4.8 (339 REVIEWS)

Ranked 6 (out of 311) in Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations PMS is the #11 most trending product in the Property Management Systems category (out of 311) and the #320 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ThinkReservations PMS
Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
ThinkReservations provides a fast, professional, and comprehensive property management system for your business. Dynamic, professional, and easy to use, ThinkReservations offers integrated payment processing, superior support, and direct connectivity with channels such as Booking.com, Expedia, Tripadvisor, and Airbnb. We are dedicated to providing you the tools to make your business more profitable and productive. Are you ready to upgrade to ThinkReservations?

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Capabilities

Reservations at a glance

Full reporting suite

Yield management

Housekeeping

Task Management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Channel Manager

Channel Managers
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!

INCLUDED

Commission-Free Booking Engine

Booking Engine
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.

INCLUDED

Payments

Payments Processing Software
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

ThinkReservations Average ThinkReservations

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1

Success Stories

1

References

0

Featured Customers

Popularity by Segment

Size

296 | X-Small (1-9 room)

157 | Small (10-24 room)

42 | Medium (25-74 room)

2 | Large (75-199 room)

Country

476 | United States of America

13 | Canada

4 | Belize

3 | Mexico

2 | Virgin Islands, U.S.

1 | Costa Rica

1 | Anguilla

1 | Barbados

Type

396 | Bed & Breakfast & Inns

72 | Boutiques

37 | Vacation Rentals & Villas

31 | Resorts

24 | Motels

22 | Luxury Hotels

7 | RV Parks & Campgrounds

3 | City Center Hotels

3 | Limited Service & Budget Hotels

2 | Branded Hotels

2 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

Region

492 | North America

8 | Central America

1 | South America

Category

339 | Property Management Systems

304 | Hotel Management Software

More Products by ThinkReservations

https://ucarecdn.com/289681ab-43b1-4011-ba16-5254f14e499c/
https://ucarecdn.com/05ff00e6-e0e8-429f-a374-60fa6a76f625/-/crop/723x452/0,0/-/preview/

Hotelier Rating

Excellent
458
Very Good
31
Average
8
Poor
4
Terrible
0

Property Size

  • X-Small (296)
  • Small (157)
  • Medium (42)
  • Large (2)

Country

  • United States of America
    United States of America
    (476)
  • Canada
    Canada
    (13)
  • Belize
    Belize
    (4)
  • Mexico
    Mexico
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Anguilla
    Anguilla
    (1)
  • Barbados
    Barbados
    (1)

Region

  • North America
    North America
    (492)
  • South America
    South America
    (1)
  • Central America
    Central America
    (8)
10

Think Reservations is Solution Oriented!

Co-owner from 5 to 9 room Bed & Breakfast & Inn in Annville (United States of America)

Verified
21 days ago
We find Think Reservations to be very responsive to our requests and needs. Anytime we have a question, help is only a phone call away--and the technicians stay with us until the issue is resolved. Also, the company itself is always forward thinking, looking for new ways to serve the industry and our sector within it. They also work at impr...
Country United States of America
Co-owner
X-Small Hotel
10

Love Love Love ThinkReservations!

Owner from 5 to 9 room Bed & Breakfast & Inn in Temecula (United States of America)

Verified
1 months ago
ThinkRes has made everything very easy to do from the computer and my mobile device. Excellent integration with OTA's.Outstanding support and onboarding was easy. I love their new messenger system where we can text guests with templates, custom texts and scheduled texts. They even have an online registration system that's easy for guests to...
Country United States of America
Owner
X-Small Hotel
10

Great service and follow up.

Guest Services Manager from 25-49 room Boutique in Denali National Park and Preserve (United States of America)

Verified
1 months ago
Service is friendly and they are quick to respond and resolve my issues. Not sure why I must write a 20 word review, when fast, friendly service is all people are looking for.
Country United States of America
Guest Services Manager
Medium Hotel
10

Great help. Quickly and timely.

Owner from 1 to 4 room Vacation Rentals & Villa in Homer (United States of America)

Verified
1 months ago
Rep was helpful and answered quickly. He helped me simply and quickly. Good to have quick help available when needed
Country United States of America
Owner
X-Small Hotel
10

New to Property Management Sys

Owner from 1 to 4 room Bed & Breakfast & Inn in Kearney (United States of America)

Verified
1 months ago
Intuitive solutions. If you think the software should be able to do something then there is a good chance it does or is on the list to be implemented. It has also made me rethink how we operate and make improvements.
Country United States of America
Owner
X-Small Hotel
10

PMS that has thought of almost everything! Easy to use, learn, and support is fantastic!

Owner / Innkeeeper from 5 to 9 room Bed & Breakfast & Inn in Kennebunk (United States of America)

Verified
1 months ago
Concise and common sense. One tutorial and we are off to the races! I have always felt comfortable with moving through this software!
Country United States of America
Owner / Innkeeeper
X-Small Hotel
10

Your sales and support teams are amazing.

Reservations and Sales Manager from 5 to 9 room Bed & Breakfast & Inn in Dubois (United States of America)

Verified
3 months ago
Love user friendly the program is. Your support team is so incredibly knowledgeable and helpful! I have worked with Andy, Adam and James and I can't thank each of them enough.
Country United States of America
Reservations and Sales Manager
X-Small Hotel
9

Quick response

owner/operator from 1 to 4 room Bed & Breakfast & Inn in Niagara-on-the-Lake (Canada)

Verified
3 months ago
Problems, requests are quickly responded to and usually solved within a very short time frame. The response team appear well trained,, friendly .
Country Canada
owner/operator
X-Small Hotel
9

Outstanding experience

owner/operator from 5 to 9 room Bed & Breakfast & Inn in Mount Robson (Canada)

Verified
3 months ago
First time using a PMS on our website. from start to finish, onboarding to daily use, Jade and Think Reservations are a dream to work with. She was patient & helpful and quickly got us up and running with ease.
Country Canada
owner/operator
X-Small Hotel
10

easy, dependable and great customer service

Lodging facility owner and manager from 5 to 9 room Bed & Breakfast & Inn in San Jose (United States of America)

Verified
4 months ago
The ease of learning, customer support on all matters, the ability to generate reports to be used to pay sales tax and compile information from gross revenues to guest home locations. Love the flagged returning guests notice
Country United States of America
Lodging facility owner and manager
X-Small Hotel
  • 1
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  • 6
  • ...
  • 34

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!

Question:

What differentiates this product or service from the competition?

Answer:

ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you take their advice!

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends ThinkReservations? Leave a recommendation

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Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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