Canary Messages

4.8 (471 REVIEWS)

HTR Score icon
HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Denis, Brendon, Andrada + 50 more experts recommend Canary Technologies

Read Recommendations
Product Banner

Canary Messages

4.8 (471 REVIEWS)

Ranked 2 (out of 66) in Guest Messaging Software

2024 Winner Hotel Software

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Easily communicate with hotel guests at scale

User avatar image User avatar image User avatar image

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Canary Messages is the #1 most trending product in the Guest Messaging Software category (out of 66) and the #13 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Canary Technologies has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Canary Technologies as the #1 Guest Messaging Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Canary Messages
Founded in 2016 | Headquarters in San Francisco (United States) | 130 employees
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

View website

Capabilities

Send Direct or Automated Messages

AI Responses

No App Download Required

Automatic Translations

WhatsApp Integration

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

INCLUDED

Reputation Management

Reputation Management

INCLUDED

Canary Guest App

Hotel Guest Apps
Your customized and branded Guest App built for the modern guest. No app download required and integrates seamlessly into your PMS.

INCLUDED

Dynamic Upsells

Upselling Software
Intelligently offer upsells to your guests throughout their journey. Upsells can be bought from the time of booking all the way through checkout and results in thousands of dollars of new revenue a week for your property.

INCLUDED

Canary AI

Guest Messaging Software
Canary AI powers the most robust hospitality generative AI platform that is used by the largest brands in the world. Save time and provide better guest experiences with Canary AI.

PREMIUM ADD-ON

Canary Check-In

Contactless Check-in
Seamlessly check-in your guests without exchanging credit cards, IDs or registration forms. Hotels that implement Contactless Check-In from Canary have higher guest satisfaction, lower front desk costs, and make more revenue from add-ons and upsells. Canary integrates with all major Property Management Systems, and setup takes just 20 minutes.

INCLUDED

Canary Concierge

Concierge Software
Canary Concierge enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Canary Technologies Average Canary Technologies

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

27

Success Stories

7

References

16

Featured Customers

Success Stories

profile-carrusel-screenshot

How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)

profile-carrusel-screenshot

How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)

profile-carrusel-screenshot

How Real Hospitality Group Increased Guest Satisfaction Scores by 7% and Boosted Staff Morale with Canary

Fenwick Island (United States of America)

profile-carrusel-screenshot

How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)

profile-carrusel-screenshot

How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)

profile-carrusel-screenshot

How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)

profile-carrusel-screenshot

How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)

profile-carrusel-screenshot

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri (Italy)

profile-carrusel-screenshot

How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)

profile-carrusel-screenshot

How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)

profile-carrusel-screenshot

How The Mandolay Hotel Modernized IT Operations & Guest Experience With Canary

(United Kingdom)

profile-carrusel-screenshot

How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)

profile-carrusel-screenshot

How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)

profile-carrusel-screenshot

How the Clarion Hotel & Suites Winnipeg Reduced Fraud & Chargebacks With Canary

Winnipeg (Canada)

profile-carrusel-screenshot

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)

profile-carrusel-screenshot

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)

profile-carrusel-screenshot

How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)

profile-carrusel-screenshot

Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)

profile-carrusel-screenshot

How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)

profile-carrusel-screenshot

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)

profile-carrusel-screenshot

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)

profile-carrusel-screenshot

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)

profile-carrusel-screenshot

How the Best Western Gold Rush Inn Moved Off Paper Credit Card Authorization Forms & Became PCI Compliant

Whitehorse (Canada)

profile-carrusel-screenshot

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)

profile-carrusel-screenshot

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Los Angeles (United States of America)

profile-carrusel-screenshot

How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)

profile-carrusel-screenshot

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)

Popularity by Segment

Size

15 | X-Small (1-9 room)

24 | Small (10-24 room)

299 | Medium (25-74 room)

848 | Large (75-199 room)

564 | X-Large (200+ room)

Country

1321 | United States of America

244 | Canada

28 | Australia

28 | United Kingdom

27 | Mexico

10 | Italy

8 | Singapore

7 | Bahamas

6 | Spain

6 | Jamaica

6 | Barbados

6 | Malaysia

6 | United Arab Emirates

6 | Puerto Rico

5 | Saint Lucia

5 | Turkey

5 | Turks and Caicos Islands

5 | Hong Kong

4 | Egypt

4 | France

4 | Japan

3 | Costa Rica

3 | Qatar

3 | Kenya

3 | Ireland

3 | French Polynesia

3 | Bahrain

3 | Greece

3 | Hungary

3 | Colombia

3 | Brazil

2 | Guatemala

2 | Netherlands Antilles

2 | Netherlands

2 | Czech Republic

2 | Austria

2 | Saint Barthélemy

2 | Cayman Islands

2 | Maldives

2 | Antigua and Barbuda

1 | Germany

1 | Panama

1 | Saudi Arabia

1 | Russian Federation

1 | Bulgaria

1 | Jordan

1 | Burkina Faso

1 | India

1 | Portugal

1 | Macau

1 | Indonesia

Type

742 | Branded Hotels

709 | Luxury Hotels

432 | Boutiques

366 | Bed & Breakfast & Inns

353 | Resorts

192 | Limited Service & Budget Hotels

182 | City Center Hotels

160 | Airport/Conference Hotels

124 | Hostels

78 | Extended Stay & Serviced Apartments

73 | Motels

38 | RV Parks & Campgrounds

38 | Vacation Rentals & Villas

18 | Casinos

Region

1592 | North America

67 | Europe

43 | Central America

31 | Asia Pacific

31 | Oceania

20 | Middle East

12 | South America

4 | Africa

Category

1052 | Cyber Security & Fraud Prevention

707 | Contactless Check-in

471 | Guest Messaging Software

360 | Upselling Software

190 | Digital Tipping Solutions

More Products by Canary Technologies

https://ucarecdn.com/6d9c61d1-190d-49dd-afe9-32b9efc9a83f/-/crop/1000x626/0,1/-/preview/
https://ucarecdn.com/ea33fc80-2067-467d-ad3e-7c67c1407465/
https://ucarecdn.com/875f5c15-d274-4087-be84-1fc76d3eceae/-/crop/1000x626/0,1/-/preview/
https://ucarecdn.com/350b7541-c2f9-4b14-bc3e-65fb98caf912/-/crop/1038x648/0,93/-/preview/
https://ucarecdn.com/2c084e0a-9820-4d76-8110-9cc6ee84625d/-/crop/1000x626/0,1/-/preview/

Hotelier Rating

Excellent
1618
Very Good
108
Average
50
Poor
23
Terrible
7

Property Size

  • X-Small (15)
  • Small (27)
  • Medium (299)
  • Large (845)
  • X-Large (564)

Country

  • United States of America
    United States of America
    (1321)
  • Canada
    Canada
    (244)
  • Australia
    Australia
    (28)
  • United Kingdom
    United Kingdom
    (28)
  • Mexico
    Mexico
    (27)
  • Italy
    Italy
    (10)
  • Singapore
    Singapore
    (8)
  • Bahamas
    Bahamas
    (7)
  • Spain
    Spain
    (6)
  • Jamaica
    Jamaica
    (6)
  • Barbados
    Barbados
    (6)
  • Malaysia
    Malaysia
    (6)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Puerto Rico
    Puerto Rico
    (6)
  • Saint Lucia
    Saint Lucia
    (5)
  • Turkey
    Turkey
    (5)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Egypt
    Egypt
    (4)
  • France
    France
    (4)
  • Japan
    Japan
    (4)
  • Costa Rica
    Costa Rica
    (3)
  • Qatar
    Qatar
    (3)
  • Kenya
    Kenya
    (3)
  • Ireland
    Ireland
    (3)
  • French Polynesia
    French Polynesia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Greece
    Greece
    (3)
  • Hungary
    Hungary
    (3)
  • Colombia
    Colombia
    (3)
  • Brazil
    Brazil
    (3)
  • Guatemala
    Guatemala
    (2)
  • Netherlands Antilles
    Netherlands Antilles
    (2)
  • Netherlands
    Netherlands
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Austria
    Austria
    (2)
  • Saint Barthélemy
    Saint Barthélemy
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Maldives
    Maldives
    (2)
  • Antigua and Barbuda
    Antigua and Barbuda
    (2)
  • Germany
    Germany
    (1)
  • Panama
    Panama
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Jordan
    Jordan
    (1)
  • Burkina Faso
    Burkina Faso
    (1)
  • India
    India
    (1)
  • Portugal
    Portugal
    (1)
  • Macau
    Macau
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (1592)
  • Europe
    Europe
    (67)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (31)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (12)
  • Central America
    Central America
    (43)
  • Africa
    Africa
    (4)
10

Canary leads the way

General Manager from 50-74 room Bed & Breakfast & Inn in Altoona (United States of America)

Verified
24 days ago
Digital tipping is a low cost way to have an added perk for my hardest working employees. Since onboarding with digitial tipping we have seen a definite increase in tips. Interestingly enough, we have seen an increase in cash tips as well as the digitial option. The simple signage options for the digital option is enough of a reminder for s...
Country United States of America
General Manager
Medium Hotel
5

Not adapted for bank transactions

AFOM from 100 to 199 room Branded Hotel in Motu Tehotu (French Polynesia)

Verified
3 months ago
No possibility to firmly confirm the ID of a buyer and to verify that the credit card that he has provided to make payment for the service belongs to him.Transactions not always secured for the vendor.
Country French Polynesia
AFOM
Large Hotel
10

Amazing service

Manager from Bed & Breakfast & Inn in Florida City (United States of America)

Verified
3 months ago
Love the Upselling software, we are generating extra revenue, Thank you for the service, I like also the tipping service.
Country United States of America
Manager
10

Simple and Easy

General Manager from 50-74 room Motel in Calgary (Canada)

Verified
4 months ago
Great software for managing check ins and also texting feature is also great. digital authorization form is also great feature. Easy to fill and submit
Country Canada
General Manager
Medium Hotel
10

One of he most amazing programs ive seen :)

Rooms Division Manager from 100 to 199 room Luxury Hotel in Vernon (Canada)

Verified
4 months ago
The seamlessness, The easeness, and most important, the guest love it! and of course it helps us check in much faster. Whenever we have issues we can contact them right away and they assist us.
Country Canada
Rooms Division Manager
Large Hotel
9

Canary makes us better

GM from 75-99 room Luxury Hotel in Sedona (United States of America)

Verified
4 months ago
The customer service transition from gathering personal financial sensitive information to touchless check-in has made the initial step of checking in to our hotel as nearly flawless as possible.
Country United States of America
GM
Large Hotel
8

Convenience for hoteliers

General Manager from 75-99 room Branded Hotel in Black River Falls (United States of America)

Verified
4 months ago
My staff and I love how easy this system is to use. And how convenient it is to have it integrate with our current PMS.
Country United States of America
General Manager
Large Hotel
9

Great products

General Manager from 75-99 room Branded Hotel in Kamloops (Canada)

Verified
4 months ago
We use credit card authorization form, digital tipping and guest messaging with Canary. My favorite product is the credit card authorization. It is so user friendly, and it lets us see if anyof the authentication options were tried more than once, or if they failed, giving us the opportunity to decide if we will accept it or not. For the gu...
Country Canada
General Manager
Large Hotel
10

It’s going to well work with this system and makes it easier for the guests and property back office to manager the time and access to use CC authorization for

Front Desk Clerk from 75-99 room Bed & Breakfast & Inn in McKinney (United States of America)

Verified
4 months ago
CC authorizations are so easy to find on file and make it easier to corporate or companies, from Front Desk it’s more efficient to do online processes of sending forms to a regular cu
Country United States of America
Front Desk Clerk
Large Hotel
10

Exceptional

General Manager from 100 to 199 room Branded Hotel in (United States of America)

Verified
4 months ago
Canary Technologies has truly revolutionized the check-in experience with their seamless and efficient technology. As someone who values simplicity and ease when traveling, their system has been a game-changer. Their check-in process is not just smooth but also remarkably quick, sparing travelers the hassle of long queues and tedious paperw...
Country United States of America
General Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 48

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Canary provides a Guest Management Platform to streamline hotel operations. It offers paperless solutions to enhance staff productivity and guest satisfaction while reducing fraud and chargebacks. The system includes customizable guest management software with check-in/check-out, upselling, messaging, and digital tipping options. Canary also offers authorization and payment solutions with a focus on fraud prevention. Their products, including Digital Contracts and Digital Authorizations, have been highly rated. Hotels can select individual solutions or a unified platform, with the flexibility to add services as needed. The Guest Management System is designed to be user-friendly for staff and improve the guest experience by reducing wait times.

Question:

What differentiates this product or service from the competition?

Answer:

Canary offers a Guest Management System with high support availability. The system is customizable and white-labeled for a consistent brand experience. Hotels can select from a variety of services, adding more as needed without committing to a full suite upfront. The solution is adaptable to any hotel property, allowing for various guest interaction points tailored to the hotel's communication strategy. Canary integrates with many hospitality vendors for streamlined tech adoption and ensures PCI compliance to reduce chargebacks and assist in resolving fraud cases.