HiRUM HMS

4.9 (27 REVIEWS)

HTR Score icon
HT Score  
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 16 (out of 64) in Hotel Management Software

Property Management, Online Booking Software, Channel Manager Software, and Hotel Reservation Software

More than 50% of HiRUM Software Solutions’s reviews come from Australia.

Ratings Summary

4.9
Excellent
Ease of Use
4.6/5
Customer Support
5.0/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiRUM HMS is the #24 most trending product in the Hotel Management Software category (out of 64) and the #831 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiRUM Software Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
69 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HiRUM HMS
Founded in 1998 | Headquarters in Arundel, Queensland | 22 employees
As all property managers would understand, succeeding in the hospitality industry depends upon gaining repeat or referral business from existing clients, along with understanding all other aspects of your business. This can be difficult to achieve, however, if you are using the wrong software. It is important to choose the correct technology that is most suitable for your business. Using the right property management software will not only will it benefit your property in the back office, but it will have a significant impact on the front desk. This will result in a better experience for your guests, and subsequently the efficiency of your business. Let HiRUM Software Solutions take the pressure off you! Australian owned and operated, HiRUM Software Solutions provides our customers with the best products and industry competitive prices. Our support and development teams are also Australian-based. HiRUMs Property Management Software Solution is now installed in over 1,200 hotels and properties around the world, managing more than 140,000 accommodation rooms. HiRUM is a global leaders in hotel software, giving hotel and accommodation managers a complete end-to-end software solution. HiRUM software currently services: Hotels, Motels, Resorts, Boutique Properties, B&Bs, Apartment Complexes, University Accommodation, Aged Care Homes, Ski Lodges, Marinas, Backpackers, Real Estate and Property Management. Our software solutions include: - Resort Management Software - Property Management Systems - Intuitive Yield Software - Trust Accounting Software - Hotel Motel Software - Real-Time Online Booking Engine - Fully Integrated Channel Management Software No property is too big or small to take advantage of what our software has to offer. We have the most versatile, feature-rich solution available on the market today. Why not use the best in the Industry; a system that helps you manage your business, rather than your business managing you!

profile-empty-state.svg

HiRUM Software Solutions doesn’t have any screenshots available

Capabilities

profile-empty-state.svg

HiRUM Software Solutions doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

HiSITE Channel Manager

Channel Managers
Industry-leading channel management software that connects your property to the world's most prominent online booking channels. Self-manage your online channel listings with easy content management, take advantage of extensive reporting and tracking functions to gain insight into what is working best for your business. Room rates and availability are automatically updated in real-time across all channels, eliminating manual processes and minimizing the risk of overbookings or double bookings.

PREMIUM ADD-ON

HiRUM Short Term Accommodation and Trust Software

Vacation Rental Software
Fully Adaptable system to suit you individual business requirements

INCLUDED

Pricing

Pricing Available By Request

HiRUM Software Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare HiRUM Software Solutions to Top Alternatives

View top HiRUM Software Solutions alternatives
Get recommendation Image
Want to find out if HiRUM Software Solutions is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

11 | Medium (25-74 room)

5 | Large (75-199 room)

2 | X-Large (200+ room)

Country

26 | Australia

1 | United States of America

Type

12 | Resorts

6 | Vacation Rentals & Villas

5 | Extended Stay & Serviced Apartments

4 | Luxury Hotels

2 | City Center Hotels

1 | Boutiques

1 | RV Parks & Campgrounds

Region

26 | Oceania

1 | North America

Category

27 | Hotel Management Software

Hotelier Rating

Excellent
26
Very Good
0
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (11)
  • Large (5)
  • X-Large (2)

Country

  • Australia
    Australia
    (26)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (1)
  • Oceania
    Oceania
    (26)
10

All the people are welcoming and friendly, which is exactly what customer service is.

Manager from 25-49 room Resort in Moffat Beach (Australia)

Verified
9 months ago
Timely response for support requests. Good understanding of how to coach through the problem. Software is progressive and meets the service needs of a vendor to the market
Country Australia
Manager
Medium Hotel
10

Helpful and experienced

manager from 25-49 room Resort in Port Macquarie (Australia)

Verified
12 months ago
The way the consultant takes you through the steps to rectify the issue at hand gives you the confidence to try to manage the problem the next time it occurs.
Country Australia
manager
Medium Hotel
10

Founders of software

Reservations from 25-49 room Resort in Broadbeach (Australia)

Verified
16 months ago
*EOM statement format has remained unchanged - it's simplicity has stood the test of time. Unit booking pick list is my personal favourite function. Reporting options are both diverse and practical for a variety of situations.
Country Australia
Reservations
Medium Hotel
9

Fabulous

Administration from 75-99 room Luxury Hotel in Preston Beach (Australia)

Verified
16 months ago
The women are all so patient, kind and helpful teach me a great deal everytime I ask for help and resolve all my issues
Country Australia
Administration
Large Hotel
10

I have recently taken on management and have had two occasions to ask for support

Manager from 25-49 room Resort in Cabarita Beach (Australia)

Verified
17 months ago
I have been impressed with the response time and efficiency of Liz in answering my questions. She explained processes to me and has sent email information for when the owner payment is rec'd in the Trust ac't.
Country Australia
Manager
Medium Hotel
10

Hirum software continues to allow our business to go from strength to strength, providing a seamless experience for our reservations team and guests alike.

Building Caretaker from 75-99 room Extended Stay & Serviced Apartment in Mackay (Australia)

Verified
2 years ago
Exemplary tailored products that not only meet OFT regulations but also covers all aspects of our management right business (reception, housekeeping and maintenance). User friendly APPs that allow us to work smarter rather than harder, and detailed customised reports that provide the intelligence and data tosupport effective decision making...
Country Australia
Building Caretaker
Large Hotel
10

Complete Holiday Software

Owner Operator from 25-49 room Extended Stay & Serviced Apartment in Palm Cove (Australia)

Verified
2 years ago
Capabilities to check in, view and ability to booking over phone while on the run. HS Front Desk is invaluable
Country Australia
Owner Operator
Medium Hotel
10

Very happy customers!

Manager/Caretaker from 5 to 9 room in Merimbula (Australia)

Verified
2 years ago
Leah and the other staff we deal with are always so friendly and helpful, nothing is ever too much trouble and they are always just a phone call away
Country Australia
Manager/Caretaker
X-Small Hotel
10

I used Hirum in resorts for years and the product and service were above average compared to other systems

Manager from 500+ room RV Parks & Campground in (Australia)

Verified
2 years ago
1. Reservations, checkin and checkout procedures were all easy to learn. 2. Ease of operation meant that all procedures were smooth and timely in all operations.3. The back office system linked to front office operations was far superior to other HMS systems.
Country Australia
Manager
X-Large Hotel
10

Simple, Smart and Straightforward

General Manager from 100 to 199 room in Brisbane City (Australia)

Verified
2 years ago
Hirum does everything I need and in a very simple way. Its not convoluted like othe PMS systems ive used.
Country Australia
General Manager
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HiRUM has an abundance of experience within the PMS vertical, having being about for longer than 20 years. Providing a solution geared around being user friendly, saving time through automation, driving more bookings, running insightful reports and much more.

Question:

What differentiates this product or service from the competition?

Answer:

HiRUM caters to all types of properties. With a closely knitted team, HiRUM a superb and very approachable customer support team at hand. The PMS solution provides all tools needed to run a hotelier's business effectively. Whilst being affordable and easy to use.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are a hotelier looking to streamline your hotel operations by centralizing your tech stack, HiRUM can provide this. Your staff will be able to easily access to guest information, such as reservation information, room assignments and billing information.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Alex Michailov Global Strategic Partnership Manager @ Canary Technologies
RecommendationAvatar
Paul Hammond Business Development Manager - Pacific, STR @ STR
RecommendationAvatar
Bryan Michalis Director of Strategic Initiatives @ Canary Technologies
RecommendationAvatar
Alex Michailov Global Strategic Partnership Manager @ Canary Technologies
RecommendationAvatar
Paul Hammond Business Development Manager - Pacific, STR @ STR
RecommendationAvatar
Bryan Michalis Director of Strategic Initiatives @ Canary Technologies
Are you a consultant or vendor that recommends HiRUM Software Solutions? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1857 hotels

Channel Managers
Canary Technologies
Canary Technologies

96% recommended by 1235 hotels

Cyber Security & Fraud Prevention
+4 more
GuestRevu
GuestRevu

94% recommended by 377 hotels

Reputation Management
TrustYou
TrustYou

89% recommended by 361 hotels

Guest Surveys & Feedback
RoomPriceGenie
RoomPriceGenie

97% recommended by 356 hotels

Revenue Management Systems
Flexkeeping
Flexkeeping

98% recommended by 155 hotels

Housekeeping Software
Easyway
Easyway

97% recommended by 127 hotels

Guest Messaging Software
Revinate
Revinate

92% recommended by 287 hotels

Guest Surveys & Feedback
+2 more
MyStay
MyStay

97% recommended by 52 hotels

Contactless Check-in
ReviewPro
ReviewPro

80% recommended by 28 hotels

Reputation Management

Support

Unverified

HiRUM Software Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

69/100

Recommended

99%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

Cloudbeds

Hotel Management Software

4.5 (1684 REVIEWS)
product-company-logo

Little Hotelier

Hotel Management Software

4.4 (911 REVIEWS)
product-company-logo

RoomRaccoon

Hotel Management Software

4.8 (547 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by HotelRunner

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .