SiteMinder Guest Engagement (Messaging)

4.8 (91 REVIEWS)

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HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Messaging)

4.8 (91 REVIEWS)

Ranked 8 (out of 66) in Guest Messaging Software

Raise your communication game with Guest Engagement

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Guest Engagement (Messaging) is the #4 most trending product in the Guest Messaging Software category (out of 66) and the #167 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder Guest Engagement (Messaging)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
With Guest Engagement you can engage your guests during their stay to convert them into future reservations! A superior guest experience is key to your guests thinking of you the next time they book. With Guest Engagement you can: ✔️ Be more efficient with digitally-enabled experiences ✔️ Easily communicate with your guests ✔️ Drive revenue beyond the room reservation ✔️ Leverage powerful functionality without the hassle

View website

Capabilities

profile-empty-state.svg

SiteMinder doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

CRM

Hotel CRM & Email Marketing
With GuestJoy you can be more efficient with digitally-enabled experiences. Be more personalized with every guest from booking to check out.

PREMIUM ADD-ON

Surveys & Feedback

Guest Surveys & Feedback
Know how your guests feel with private surveys and enable happy guests to easily leave a review on TripAdvisor or Google.

INCLUDED

Upselling

Upselling Software
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

INCLUDED

Check-in

Contactless Check-in
Give your guests a convenient way to check in online — with simple ID upload, digital signature, and a Ts & Cs check.

INCLUDED

Guest Directory

Hotel Guest Apps
Say goodbye to outdated booklets and hello to rich digital directories - updated in seconds and accessible via a QR code.

PREMIUM ADD-ON

Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

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33

Success Stories

5

References

10

Featured Customers

Success Stories

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

(Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbo (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

179 | X-Small (1-9 room)

292 | Small (10-24 room)

511 | Medium (25-74 room)

468 | Large (75-199 room)

362 | X-Large (200+ room)

Country

306 | Spain

285 | Australia

196 | Thailand

133 | United States of America

104 | Indonesia

82 | Mexico

72 | United Kingdom

70 | New Zealand

59 | Vietnam

50 | Malaysia

40 | Philippines

40 | Ireland

39 | Germany

39 | Portugal

39 | France

34 | Cambodia

23 | Estonia

22 | Singapore

21 | Canada

21 | Finland

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hong Kong

14 | Hungary

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

10 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | Greece

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

4 | Norway

4 | Morocco

4 | Saint Martin (French part)

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Egypt

4 | Cyprus

3 | Cook Islands

3 | China

3 | Tanzania

3 | Romania

3 | Croatia

3 | Myanmar

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Panama

2 | Jersey

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Saudi Arabia

1 | Norfolk Island

1 | Macau

1 | Paraguay

1 | Ukraine

Type

399 | Resorts

376 | Luxury Hotels

360 | Boutiques

287 | City Center Hotels

241 | Bed & Breakfast & Inns

209 | Branded Hotels

155 | Extended Stay & Serviced Apartments

131 | Hostels

116 | Vacation Rentals & Villas

115 | Motels

76 | Limited Service & Budget Hotels

41 | RV Parks & Campgrounds

33 | Airport/Conference Hotels

9 | Casinos

Region

725 | Europe

562 | Asia Pacific

371 | Oceania

236 | North America

66 | South America

39 | Africa

26 | Middle East

21 | Central America

Category

1804 | Channel Managers

915 | Booking Engine

248 | Rate Shopping

234 | Website Design

119 | Upselling Software

103 | Hotel Rate Parity

91 | Hotel Metasearch Management Software

91 | Guest Messaging Software

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Hotelier Rating

Excellent
1598
Very Good
267
Average
108
Poor
42
Terrible
34

Property Size

  • X-Small (179)
  • Small (292)
  • Medium (511)
  • Large (468)
  • X-Large (362)

Country

  • Spain
    Spain
    (306)
  • Australia
    Australia
    (285)
  • Thailand
    Thailand
    (196)
  • United States of America
    United States of America
    (133)
  • Indonesia
    Indonesia
    (104)
  • Mexico
    Mexico
    (82)
  • United Kingdom
    United Kingdom
    (72)
  • New Zealand
    New Zealand
    (70)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (50)
  • Philippines
    Philippines
    (40)
  • Ireland
    Ireland
    (40)
  • Germany
    Germany
    (39)
  • Portugal
    Portugal
    (39)
  • France
    France
    (39)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Singapore
    Singapore
    (22)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hong Kong
    Hong Kong
    (14)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (10)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Greece
    Greece
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Egypt
    Egypt
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Panama
    Panama
    (3)
  • Jersey
    Jersey
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (236)
  • Europe
    Europe
    (725)
  • Asia Pacific
    Asia Pacific
    (562)
  • Oceania
    Oceania
    (371)
  • Middle East
    Middle East
    (26)
  • South America
    South America
    (66)
  • Central America
    Central America
    (21)
  • Africa
    Africa
    (39)
9

Wide Scope of Collaboration

Sales & Marketing Manager from 100 to 199 room Resort in (Saint Martin (French part))

Verified
4 months ago
A great opportunity to reach more target groups in marketingThrough their wide collaboration with other companies, Guests experience are better.
Country Saint Martin (French part)
Sales & Marketing Manager
Large Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your positive review and for sharing your pleasant experience with our Channel Manager. We are happy to hear how you have expanded your reach to more target audience groups and improved your guest experience through our platform. We understand your concern regarding our online support response time. Please know that we are doing our best to improve the service and you can expect a faster response in the near future. Please reach out if there are any urgent issues. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for the years to come. To your success, Khogulan
10

Easy website to navigate and great guest messaging software

Sale Co-ordinator from 10 to 24 room Resort in Surfers Paradise (Australia)

Verified
4 months ago
1: We can respond to our guests' questions quickly 2: The Bookings that drop into our system provide all the correct information
Country Australia
Sale Co-ordinator
Small Hotel
Vidhya from SiteMinder replied
Hi Alison, Thank you so much for your positive review and sharing your experience with SiteMinder's platform and products so far. Our phone support is available 24/7 in Australia. Nonetheless, the wait time could be longer during peak periods, but please know that we are doing our best to improve the service and you can expect a faster response in the future. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
3

They do not respond to needs

Gerente from 100 to 199 room in Calama (Chile)

Verified
5 months ago
Nothing, because they don't provide personalized assistance. When the integration was carried out, they did not know how to respond to our needs as a property. Honestly disappointing
Country Chile
Gerente
Large Hotel
Khogulan from SiteMinder replied
Hi Marcelo, We sincerely apologize for the inconvenience you have experienced. Please know that we are fully committed to resolving your concerns. Our customer support team will reach out to you as soon as possible and investigate the issues you have been facing. We kindly request your patience in the meantime, thank you.
10

Highly exceptional Customer Experience

Director of Sales from 500+ room Luxury Hotel in Melbourne (Australia)

Verified
5 months ago
The team are very proactive in ensuring exceptional customer service. Following up with all queries in a positively and timely manner. We really appreciate the intelligence provided and sharing their experiences and industry knowledge.
Country Australia
Director of Sales
X-Large Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your positive review and for sharing your kind thoughts regarding our exceptional customer service! We strive always to go above and beyond to serve the needs of our customers and your feedback helps us to know that we are indeed on the right track. We hear your request to have quarterly calls for new customers. We will feed this through to our management team for their review and future consideration. As always, we welcome more of your feedback and the opportunity to make SiteMinder better for you and your property, so please feel free to reach out anytime. We're committed to enhancing your experience for years to come. To your success, Khogulan
9

Works great!!

Hotel Manager from 50-74 room City Center Hotel in Pretoria (South Africa)

Verified
5 months ago
We are a brand-new exciting hotel and have decided to use SiteMinder as opposed to the traditional channel managers. We love how the guestJoy aspect of SiteMinder allows us to have insight into our guests' sentiments about the hotel and also allows messaging to them. We can also communicate with our guests before their arrival and respond t...
Country South Africa
Hotel Manager
Medium Hotel
Khogulan from SiteMinder replied
Hi Njabulo, Thank you for your heartwarmingly positive review! We are super delighted to hear about your amazing experiences with Channel Manager, Guest Engagement, and our customer service. It is great to hear how Guest Engagement has helped to provide an excellent experience for your guests and how Channel Manager's reporting features have aided your sales team in improving conversions. We currently have integration with select PMS' (please refer to our website) and also have the functionality to be able to send SMS' to guests. Also, we are able to send out reviews for Google in addition to Tripadvisor, kindly refer to this article (https://help.guestjoy.com/en/articles/8051411-is-it-possible-to-send-my-guests-to-google-rather-than-tripadvisor). Please contact our support to discuss the GDS / PMS issue you mentioned as we are confident we can find a solution for your property. That said, we warmly welcome you to the hotel industry. Thank you for your trust in SiteMinder :) We welcome your feedback and the opportunity to make SiteMinder better for you and your property, so please feel free to reach out anytime. We look forward to continuously enhancing your experience. To your success, Khogulan
10

Booking Engine, Therefore, businesses that utilize booking engines primarily benefit from the creation of a system that allows guests to easily access booking and payment processes without the assistance of hotel staff or travel agents.

Guest Experience Manager from 500+ room City Center Hotel in Kuala Lumpur (Malaysia)

Verified
6 months ago
Overall, booking engine offers a comprehensive solution for hotel owners looking to increase direct bookings and revenue. Its customizable features, mobile optimization, channel management, secure payments, and multilingual support make it a viable option for hotels of all sizes. The platform allows hotel owners to manage their distribution...
Country Malaysia
Guest Experience Manager
X-Large Hotel
10

Best Support- every time.

Inhaber from 5 to 9 room Bed & Breakfast & Inn in Flein (Germany)

Verified
6 months ago
The site is clear and easy to understand. The app is practical. The telephone support is outstanding - always friendly, always very professional.
Country Germany
Inhaber
X-Small Hotel
Khogulan from SiteMinder replied
Hi Daniela, Thank you for your positive review! We are pleased that you are fully satisfied with SiteMinder's user friendly platform. We appreciate your acknowledgement of our friendly customer support team as well. Rest assured, we will feed your suggestion through to our product team for future consideration. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Beast Customer Service! Best expanding tool I ever used

Sales Executive from 25-49 room Boutique in Kells (Ireland)

Verified
6 months ago
Customer service and help are mandatory for me, especial if the system is changing and developing. GuestJoy is not staying behind with their development and they are not leaving their customers to struggle with changes. The whole Guestjoy system is very easy to use, it is one of these things you get actually excited to work with. In my work...
Country Ireland
Sales Executive
Medium Hotel
10

Most probably one of the best on its fields.

Head of Revenue Department from 200 to 499 room City Center Hotel in Tallinn (Estonia)

Verified
16 months ago
Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.
Country Estonia
Head of Revenue Department
X-Large Hotel
10

Cooperation with GuestJoy

Director of Sales & Marketing from 50-74 room Boutique in Pärnu (Estonia)

Verified
16 months ago
Cooperation with GuestJoy has gone smoothly. There are exellent experts in the GJ team, mutual trust between us has developed, their response to questions is always quick and specific.
Country Estonia
Director of Sales & Marketing
Medium Hotel
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