Qualitando

4.9 (35 REVIEWS)

HTR Score icon
HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 7 (out of 48) in Reputation Management

Qualitando is a complete CRM for your business!

Qualitando has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.9/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Qualitando is the #11 most trending product in the Reputation Management category (out of 48) and the #416 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Qualitando’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Qualitando
Founded in 2014 | Headquarters in | 12 employees
Manage the relationship with your customer, prevent any complaints, send satisfaction questionnaires, convert the satisfaction of your guests into valuable reviews and many other tools to excel in communication and reputation. All in one platform! With Qualitando's functionalities you can: - Improve your reputation right away - Create a database of profiled contacts - Manage communication with your guests - Inform them of all the services you can offer - Deliver effective offers - Propose ancillary services

Capabilities

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Qualitando doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Qualitando Average Qualitando

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Popularity by Segment

Size

6 | X-Small (1-9 room)

2 | Small (10-24 room)

10 | Medium (25-74 room)

9 | Large (75-199 room)

8 | X-Large (200+ room)

Country

35 | Italy

Type

11 | Resorts

4 | City Center Hotels

4 | Extended Stay & Serviced Apartments

3 | Branded Hotels

3 | Vacation Rentals & Villas

2 | Boutiques

2 | Luxury Hotels

2 | RV Parks & Campgrounds

Region

35 | Europe

Category

35 | Reputation Management

Hotelier Rating

Excellent
34
Very Good
1
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (2)
  • Medium (10)
  • Large (9)
  • X-Large (8)

Country

  • Italy
    Italy
    (35)

Region

  • Europe
    Europe
    (35)
10

Qualitando, a great partner!

Sales Manager from 100 to 199 room City Center Hotel in Montecatini Terme (Italy)

Verified
3 months ago
Qualitando is an excellent partner in the management of satisfaction questionnaires, and elative reporting. In addition, it has also become our Hot Spot and is great system for sending newsletter.
Country Italy
Sales Manager
Large Hotel
10

An Italian way to success in customer experience

Owner from 1 to 4 room Extended Stay & Serviced Apartment in Roma (Italy)

Verified
4 months ago
Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer experience during the guest's stay. But not only that... It allows you to develop the upselling of ancillary services from a win-win perspectiv...
Country Italy
Owner
X-Small Hotel
10

Software with some opportunities

Hotel manager from 25-49 room Luxury Hotel in Folgarida (Italy)

Verified
4 months ago
I'm glad to use this software and sure my businnes found a good partner for the quality questionnaires. Highly recommended
Country Italy
Hotel manager
Medium Hotel
10

Often updated, easy to use and set

GM from 75-99 room City Center Hotel in Montecatini Terme (Italy)

Verified
4 months ago
This tool is always updated to the market changes, the whole system, connected through API to other platforms let you increase and remain in contact with all your guests
Country Italy
GM
Large Hotel
10

Qualitando : Simply fantastic!

Revenue Manager from 25-49 room in Santa Cesare Terme (Italy)

Verified
17 months ago
Qualiando is a software that allows you not only to monitor the degree of satisfaction of guests with your business with an advanced degree of professionalism, but allows you to communicate with your guest from the moment of booking until the end of the stay. In this way, thanks to Qualiando, it is possible to establish an excellent relatio...
Country Italy
Revenue Manager
Medium Hotel
10

Excellent product to improve business with guest feedback

Web Sales & Marketing Manager from 500+ room Resort in Arbatax (Italy)

Verified
17 months ago
Thanks to Qualiando products, you can receive more feedback from guests, increasing performance both in quantitative and qualitative terms. We are talking about an excellent tool to quickly and easily understand what your hotel can improve according to your guests and consequently increase profits.
Country Italy
Web Sales & Marketing Manager
X-Large Hotel
10

Very easy to use ... as to read the results

Finance Hotel Manager from 100 to 199 room Resort in Bibione (Italy)

Verified
18 months ago
QualifyingThe use of the site is simple and intuitive and does not require any particular computer skills. Once the parameters and data sources for the dispatch of the questionnaires have been set, this happens almost automatically and makes life much easier for those who have to manage this phase. A small note, but it is a matter of person...
Country Italy
Finance Hotel Manager
Large Hotel
10

We love these surveys!

Marketing from 25-49 room City Center Hotel in Arco (Italy)

Verified
18 months ago
Qualitando is helping us to improve since our opening in 2019. Surveys are the best way to understand the satisfaction of our customer and are helping us improving in several aspects we potentially didn't consider in the first beginning.
Country Italy
Marketing
Medium Hotel
9

More than just brand reputation!

Marketing from 200 to 499 room Resort in Riva del Garda (Italy)

Verified
18 months ago
We have been using qualitando for brand reputation management for years and have always been very satisfied. Accurate, intuitive and very useful in monitoring the sentiment of our customers.
Country Italy
Marketing
X-Large Hotel
10

Simple, intuitive, complete.

Responsabile Amministrazione from 1 to 4 room in Forio (Italy)

Verified
18 months ago
Having the opportunity to know the direct opinion of our guests, with a profiling that allows us to acquire information that is needed to make the best business decisions and to know the strengths and weaknesses of our offer
Country Italy
Responsabile Amministrazione
X-Small Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

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Guest Surveys & Feedback

Support

Unverified

Qualitando has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

81/100

Recommended

99%

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GuestRevu

Reputation Management

4.7 (439 REVIEWS)
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TrustYou

Reputation Management

4.4 (390 REVIEWS)
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Customer Alliance

Reputation Management

4.6 (80 REVIEWS)
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