AI Review Assistant (by MARA Solutions)

4.8 (27 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

AI Review Assistant (by MARA Solutions)

4.8 (27 REVIEWS)

Ranked 6 (out of 48) in Reputation Management

Write the perfect review reply in seconds with your AI Review Assistant.

MARA Solutions has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.8
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, AI Review Assistant (by MARA Solutions) is the #5 most trending product in the Reputation Management category (out of 48) and the #118 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

MARA Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About AI Review Assistant (by MARA Solutions)
Founded in 2020 | Headquarters in Kreisfreie Stadt Mannheim (Germany) | 9 employees
React 3x faster to every customer review with individual responses written by your personal AI assistant. Your review assistant speaks every language and works for all types of reviews. Simple copy and paste tool to respond directly in review platforms (e.g. Google, Booking, Tripadvisor, etc.) or in your favorite online reputation management platform. With MARA you can save valuable time, increase your online reputation and improve your overall star rating.

Capabilities

Reduce Response Times and Costs

Respond with a Personal Touch – No Templates

Improve Overall Star Rating

Increase Online Reputation

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

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Popularity by Segment

Size

2 | Medium (25-74 room)

8 | Large (75-199 room)

17 | X-Large (200+ room)

Country

22 | Germany

1 | Slovakia

1 | United Kingdom

1 | Austria

1 | Greece

1 | Switzerland

Type

13 | Branded Hotels

6 | City Center Hotels

4 | Luxury Hotels

4 | Resorts

3 | Airport/Conference Hotels

3 | Limited Service & Budget Hotels

2 | Boutiques

1 | Bed & Breakfast & Inns

1 | Extended Stay & Serviced Apartments

1 | Hostels

1 | RV Parks & Campgrounds

Region

27 | Europe

Category

27 | Reputation Management

Hotelier Rating

Excellent
25
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (2)
  • Large (8)
  • X-Large (17)

Country

  • Germany
    Germany
    (22)
  • Slovakia
    Slovakia
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Austria
    Austria
    (1)
  • Greece
    Greece
    (1)
  • Switzerland
    Switzerland
    (1)

Region

  • Europe
    Europe
    (27)
10

Friendly, highly reactive, efficient and helpful team. Great introduction, constant support and continuous follow-up.

Direktionsassistentin from 200 to 499 room Luxury Hotel in Montreux (Switzerland)

Verified
3 months ago
We receive at least 10 feedbacks from guests every day, which must be answered within a maximum of 48 hours. Mara is user-friendly and you can have a personalized response tailored to the guest's comments in a matter of seconds. You save a lot of time with the platform, which is also very helpful when you are lacking inspiration.
Country Switzerland
Direktionsassistentin
X-Large Hotel
10

Very satisfied, great product.

Group Marketing Manager from 100 to 199 room Branded Hotel in Erfurt (Germany)

Verified
4 months ago
We were fortunate to get to know MARA at the ITB and are very satisfied with their services. Answering the reviews based on AI saves us a lot of time, the handling is very easy and understandable and the support is also very fast! We are completely satisfied and highly recommend the tool.
Country Germany
Group Marketing Manager
Large Hotel
10

Excellent tool

E sales Manager from 200 to 499 room Resort in Róda (Greece)

Verified
6 months ago
It is an excellent tool to save you time and respond in a professional way. It collects the important data and generates the right answers. Thank you for the assistance, I have more time to deal with my other tasks.
Country Greece
E sales Manager
X-Large Hotel
9

Mara is a great tool we do not want to miss anymore.

Asst. Front Office Manager from 200 to 499 room Branded Hotel in München (Germany)

Verified
6 months ago
Mara safes time and costs. Before we were just trying to answer everything because we could manage the volume of responses. Now we are reading and answering really every guests comment.
Country Germany
Asst. Front Office Manager
X-Large Hotel
10

Time saving!

Frontoffice Guest Experience from 200 to 499 room City Center Hotel in Hamburg (Germany)

Verified
6 months ago
There are answers I would never come up with. You can search for "other" answers and if you don't like something, you can adjust it. The different languages ​​are really helpful.
Country Germany
Frontoffice Guest Experience
X-Large Hotel
10

Ease of work

Reservierungsleiterin from 100 to 199 room Branded Hotel in Erfurt (Germany)

Verified
6 months ago
It's a great program. Each answer is individually related to the assessment. Really makes your job easier. Easy operation.
Country Germany
Reservierungsleiterin
Large Hotel
10

Toll

Teamassistant from 500+ room Bed & Breakfast & Inn in München (Germany)

Verified
6 months ago
I think it's great that Summary gives answers with lots of details, varied answers and that all claims are made in every answer
Country Germany
Teamassistant
X-Large Hotel
8

Word finding

Resident Manager from 100 to 199 room Branded Hotel in Heilbronn (Germany)

Verified
6 months ago
The design of the sentences is always varied. The variety of languages ​​that can be used when needed.
Country Germany
Resident Manager
Large Hotel
9

A short effort that was worth it AI can be an absolute asset in review management

Quality & Operations Manager from 500+ room in Hamburg (Germany)

Verified
6 months ago
mara solutions is the ideal tool for us to support our daily business. This is not about Mara doing all the work for us. This means we gain more time and our colleagues can focus more on the content of reviews instead of investing too much time in being too creative when answering them. What is important for our internal use is that it is n...
Country Germany
Quality & Operations Manager
X-Large Hotel
10

Efficient work and the best example that AI should not replace employees in the hotel industry, but should support them

Head of Operations from 200 to 499 room Branded Hotel in Ludwigsburg (Germany)

Verified
6 months ago
Uncomplicated collaboration, easy to use -> can therefore also be used by team members in the front office and not just at the management level, no training is required to use Mara, AI learns when you feed it with data, effective quick answers to all reviews - a lot of time savings
Country Germany
Head of Operations
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Mara Solutions has a great AI Review Reply Assistant. It automatically suggests responses for hotel reviews. This saves a great amount of time for the hotelier and also offers a better experience for guests because they get more responses and feedback.

Question:

What differentiates this product or service from the competition?

Answer:

The tech from Mara Solutions is great and tailored to the hotel review response use-case. Because Mara Solutions is so focused on that use-case, the solution offers a much better quality than normal LLM models that are not adapted tot he hotel use-case.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Check it out yourself. We have integrated Mara Solutions as part of our Online Review Management solution. It works great and saves a lot of time for the user. Make sure that you talk to Mara to find out more about their solution.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Moritz Klussmann CEO & Founder @ Customer Alliance
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Holger Sigmund Co-Owner @ Servus Tourismuspartner OG
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Albert Pérez Llanos Co-founder @ Hospitalida Emprendedora
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Moritz Klussmann CEO & Founder @ Customer Alliance
RecommendationAvatar
Holger Sigmund Co-Owner @ Servus Tourismuspartner OG
RecommendationAvatar
Albert Pérez Llanos Co-founder @ Hospitalida Emprendedora
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Company Functionality
Customer Alliance
Customer Alliance

92% recommended by 77 hotels

Reputation Management

Support

Unverified

MARA Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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HT Score

82/100

Recommended

96%

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4.4 (390 REVIEWS)
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Customer Alliance

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4.6 (80 REVIEWS)
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