dailypoint™ 360° – Central Data Management

4.3 (176 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Yumiko, Sina, Sophia-Maria + 22 more experts recommend dailypoint™

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dailypoint™ 360° – Central Data Management

4.3 (176 REVIEWS)

Ranked 4 (out of 61) in Hotel CRM & Email Marketing

dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management & CRM platform for demanding hotels and hotel groups.

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Ratings Summary

4.3
Very Good
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, dailypoint™ 360° – Central Data Management is the #3 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

dailypoint™ has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About dailypoint™ 360° – Central Data Management
Founded in 2005 | Headquarters in München (Germany) | 45 employees
dailypoint is the leading European Data Management and CRM solution for individual hotels and hotel chains. dailypoint collects data from all relevant sources such as PMS, POS, website, newsletter, or Wi-Fi and creates a central and consolidated guest profile - which is the heart of your business! Integrated cleaning processes and special artificial intelligence (AI) are used to generate additional extensive guest knowledge. dailypoint consists of 16 modules and is complemented by the dailypoint; Marketplace with more than 220 solution partners. This allows dailypoint not only to be used for measurable marketing (CRM) and optimal direct sales, but also covers the entire customer journey and thus supports all departments of a hotel. dailypoint is the #realCRM to manage Guest Data in one Central Profile. Included Apps: - Data Laundry - Profile Engine  - Booking Manager - Campaign Manager (CRM) - Website Connect - Privacy Dashboard (GDPR handling) - Voucher System - Loyalty Program - Online Reputation Management (ORM) - Smart WiFi - Event Calendar - Guest Information System - Business Intelligence (reports) - Basic Sales - Smart Lists - API

Capabilities

Data Migration

all modules - an overview

Booking Manager

Central Guest Profile

Online Reputation Management

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

dailypoint Data Laundry

Hotel CRM & Email Marketing
The dailypoint Data Laundry consolidates and cleans data in 350 steps to create one central guest profile used for all integrated systems.

INCLUDED

dailypoint Privacy Dashboard

Hotel CRM & Email Marketing
With the integrated central Privacy Dashboard you can manage all technically relevant GDPR processes, such as deletion requests.

INCLUDED

dailypoint Campaign Manager

Hotel CRM & Email Marketing
Send the right people the right information at the right time. From newsletters to text messages, push messages, offers, booking confirmations or any automations like pre- & post-stay messages, manage it all in one system.

INCLUDED

Voucher System

Hotel CRM & Email Marketing
A great tool for your cross and upselling and to enhance your direct booking strategy.

INCLUDED

dailypoint Online Reputation Management

Guest Surveys & Feedback
dailypoint™ Questionnaire System combines an Online Reputation Management (ORM) tool with a professional form builder. Responsive and adaptable. Data exchange with TripAdvisor, HolidayCheck or Google

INCLUDED

dailypoint Basic Sales

Hotel Management Software
Basic Sales offers: intelligent Sales & Account Management, communication tracking, task & activity management and more.

PREMIUM ADD-ON

dailypoint Booking Manager

Hotel CRM & Email Marketing
A system that assists hotels throughout the entire inquiry & booking process. Makes guest correspondence much more attractive.

PREMIUM ADD-ON

Data Migration

Hotel Management Software
If you want to switch to a different PMS, dailypoint™ can not only clean your existing guest data but also transfer your data to your new PMS - including guest data and reservations.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Dailypoint™ Average Dailypoint™

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6

Success Stories

3

References

50

Featured Customers

Popularity by Segment

Size

1 | X-Small (1-9 room)

3 | Small (10-24 room)

50 | Medium (25-74 room)

89 | Large (75-199 room)

31 | X-Large (200+ room)

Country

88 | Germany

42 | Switzerland

27 | Austria

15 | France

5 | Maldives

2 | Saudi Arabia

2 | Spain

2 | Bahrain

1 | United Arab Emirates

1 | Thailand

1 | Oman

1 | Hungary

1 | Egypt

1 | Portugal

1 | Belgium

Type

87 | Luxury Hotels

68 | Resorts

29 | Boutiques

26 | Branded Hotels

14 | City Center Hotels

13 | Hostels

10 | Limited Service & Budget Hotels

7 | Vacation Rentals & Villas

4 | Bed & Breakfast & Inns

4 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

1 | Motels

1 | RV Parks & Campgrounds

Region

177 | Europe

8 | Asia Pacific

5 | Middle East

Category

176 | Hotel CRM & Email Marketing

58 | Loyalty Programs for Independents

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Hotelier Rating

Excellent
114
Very Good
36
Average
37
Poor
1
Terrible
2

Property Size

  • X-Small (1)
  • Small (3)
  • Medium (50)
  • Large (89)
  • X-Large (31)

Country

  • Germany
    Germany
    (88)
  • Switzerland
    Switzerland
    (42)
  • Austria
    Austria
    (27)
  • France
    France
    (15)
  • Maldives
    Maldives
    (5)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Spain
    Spain
    (2)
  • Bahrain
    Bahrain
    (2)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Thailand
    Thailand
    (1)
  • Oman
    Oman
    (1)
  • Hungary
    Hungary
    (1)
  • Egypt
    Egypt
    (1)
  • Portugal
    Portugal
    (1)
  • Belgium
    Belgium
    (1)

Region

  • Europe
    Europe
    (177)
  • Asia Pacific
    Asia Pacific
    (8)
  • Middle East
    Middle East
    (5)
10

An absolutely useful program to process and use the everyday guest-related data.

Head of Reservations from 25-49 room Hostel in Garmisch-Partenkirchen (Germany)

Verified
4 months ago
In fact, you can use and process all guest-related data very well.We use it for newsletters, birthday letters and our loyalty program, among other things
Country Germany
Head of Reservations
Medium Hotel
10

Great loyalty program

Manager from 25-49 room Boutique in Cochem (Germany)

Verified
4 months ago
We had been using the Daiypoint CRM system for a long time. It is very extensive and we are very satisfied. That's why we decided on the loyalty program. A great way to turn guests into regulars.
Country Germany
Manager
Medium Hotel
9

Great system solutions and professional support!

Director of Revenue Management from 100 to 199 room City Center Hotel in Köln (Germany)

Verified
4 months ago
We took on DailyPoint as Hotel CRM and Email Marketing tool and I am very happy about the variety of solutions the company provides AND especially the professional and personal support and guidance during the set-up process. Easy to understand online help is also available and provides a full-service experience for us and our high end custo...
Country Germany
Director of Revenue Management
Large Hotel
10

Best system on the market.

Manager from 25-49 room Luxury Hotel in Cochem (Germany)

Verified
4 months ago
We took a long time to select a suitable system. We looked at and presented many systems on the market. For us, Dailypoint offers the best complete package on the market.
Country Germany
Manager
Medium Hotel
10

dailypoint's Impact at Boutique Resort Obermühle

CIO / Prokurist from 100 to 199 room Luxury Hotel in Garmisch-Partenkirchen (Germany)

Verified
4 months ago
As the Chief Information Officer at Boutique Resort Obermühle, I am thoroughly impressed with the implementation of dailypoint's CRM and Loyalty Module. This technology has significantly enhanced our operational efficiency and guest management strategies. Also a great feature is the Member Website, a centralized platform where members can a...
Country Germany
CIO / Prokurist
Large Hotel
10

CRM made by hotel experts for hotel experts

Senior CRM Manager from 500+ room in Kreisfreie Stadt Frankfurt am Main (Germany)

Verified
4 months ago
- Expert knowledge of hotel business, hotel workflows, complexity of hotel technology & data flows - Very good & close interaction with the hotel's property management systems - Very good & trustful partnership to further improve e.g. loyalty features based on our requirements, to achieve better, more automated & digital workflows & CEX i...
Country Germany
Senior CRM Manager
X-Large Hotel
9

Best CRM in the world

Digital Strategy Assistant from 100 to 199 room Bed & Breakfast & Inn in Lisboa (Portugal)

Verified
4 months ago
The automation problem is being solved. The selection of clients divided by grades. Is good for hospitality companies to work.
Country Portugal
Digital Strategy Assistant
Large Hotel
9

Nice CRM made in Germany

CRM systems from 50-74 room Luxury Hotel in Kreisfreie Stadt Berlin (Germany)

Verified
4 months ago
Very friendly and supportive collaboration. The System is easy to use and very intuitive. Solutions and fixes will be implemented quickly. Very flexible in terms of connecting new channels.
Country Germany
CRM systems
Medium Hotel
6

Dailypoint is a sensational product

Direktionsassistenin from 100 to 199 room Branded Hotel in Bad Staffelstein (Germany)

Verified
4 months ago
We have had a great partner at Dailypoint since 2011. We work with a lot of car communications that more than delight our guests and our data quality has improved significantly. Dailypoint is easy to use and offers many interfaces to other companies. Questions and concerns are quickly processed and, above all, resolved by a professional sup...
Country Germany
Direktionsassistenin
Large Hotel
10

Transforming Guest Experiences: dailypoint CRM and Loyalty Module Success at Boutique Resort Obermühle

CEO / Owner from 100 to 199 room Luxury Hotel in Garmisch-Partenkirchen (Germany)

Verified
4 months ago
What I appreciate most about dailypoint's CRM and Loyalty Module is the central guest profile feature. It serves as our single source of truth, offering a comprehensive view of each guest's preferences and history. Additionally, the Loyalty Program has been instrumental in driving business, creating a win-win situation for both our guests a...
Country Germany
CEO / Owner
Large Hotel
Linda from dailypoint™ replied
Hi and thank you for your kind words! It makes all of us happy to hear about hoteliers that make such good use of our product. Indeed you are right regarding the user interface - our aim is to get the first parts into production early 2024. We hope you will enjoy it! Kind regards, Linda - COO @ dailypoint
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Central Guest Profile is a system that is fully automated, which gives staff back valuable time to focus on tasks that matter more to their guests. Utilising AI, two-faced interfaces along with an Open API, their solution helps guests and employees have full control over data and actions taken on this data

Question:

What differentiates this product or service from the competition?

Answer:

The Tech industry is adopting and implementing AI on a global scale at an incredibly fast rate. Dailypoint's solutions are following on these trends with ease and have adopted and built their solutions around AI

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don't be afraid of the idea of AI. In many cases, it can feel unnerving to adopt and implement systems that work with AI but Dailypoint have developed a software that's trustworthy and reliable with a very customer-centric view

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 22 recommend
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Are you a consultant or vendor that recommends dailypoint™? Leave a recommendation

Posts

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dailypoint™

1 month ago

dailypointTM selected as CRM provider for The Leading Hotels of the World

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dailypoint™

1 month ago

The Central Guest Profile: The Key to Success for Digitization in Hotels

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dailypoint™

4 months ago

Embracing Guest Centricity Over Transactions

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dailypoint™

4 months ago

Solving the challenge of uniform digital hospitality in a growing group of unique luxury hotels.

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dailypoint™

4 months ago

The 5-star resort with six Michelin stars leads the way in Digital Guest Engagement by using Automations

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dailypoint™

4 months ago

Continuing to grow: dailypoint™ opens office in Dubai

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dailypoint™

5 months ago

Hotel Tech Solutions for demanding hoteliers

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dailypoint™

5 months ago

dailypoint™ with new Oracle Simphony POS integration

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dailypoint™

5 months ago

dailypoint™ receives Oracle Hospitality Integrations Platform (OHIP) certification

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dailypoint™

5 months ago

ChatGPT and your Property Management System (PMS) migration

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dailypoint™

7 months ago

ACCOR Increases its Stake in dailypoint

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dailypoint™

7 months ago

dailypoint™ appoints Linda Vallner as Chief Operating Officer

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dailypoint™

8 months ago

How to Make Smarter Investments for Your Hotel This Budget Season

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dailypoint™

10 months ago

Is your hotel stuck in a digital cul de sac?

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dailypoint™

1 year ago

dailypoint™ partners with OpenTable

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dailypoint™

1 year ago

CDM vs. CRM: Depth Versus Superficiality

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dailypoint™

1 year ago

Piazza Hospitality selects dailypoint for guest data management

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dailypoint™

1 year ago

ACHAT Hotels Has Selected dailypoint™ to Manage their Guest Data

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dailypoint™

1 year ago

Big Data: The Key to Boosting your Hotel's Value

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dailypoint™

1 year ago

Personalization in the Hotel Industry

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dailypoint™

1 year ago

Rotana Hotel Management Corporation Signs an Agreement with dailypoint

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dailypoint™

1 year ago

dailypoint™ launches Data Laundry 2.0

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dailypoint™

1 year ago

ACCOR Increases its Stake in dailypoint

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dailypoint™

1 year ago

How dailypoint™ is revolutionizing guest communications

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dailypoint™

1 year ago

Content Bot: The future of email marketing for hotels

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dailypoint™

2 years ago

The Triangle for Sustainable Success PMS – CDM – CRS

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dailypoint™

2 years ago

dailypoint Welcomes New Client Media One Hotel in Dubai

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dailypoint™

2 years ago

Personalized Guest Targeting makes the Difference

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dailypoint™

2 years ago

Coquillade Provence Resort & Spa New dailypoint™ Customer

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dailypoint™

2 years ago

How Technology can support Changes in Hotel Guest Expectations

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dailypoint™

2 years ago

Is the PMS Long Overdue? The Future of Hotel Technology

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dailypoint™

3 years ago

Neorcha new dailypoint™ Marketplace-Partner

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3 years ago

Digital guest communication and service

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dailypoint™

3 years ago

dailypoint™ expanding: Anjum Hotel Makkah

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3 years ago

dailypoint™ Market Leader Among the CRM Providers in the German Hotel Industry

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3 years ago

Deutsche Hospitality Relies on Dailypoint for "H Rewards

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3 years ago

Digitalization. How Well Are You Set-Up?

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3 years ago

How Platzl Hotel Munich Uses Website Connect by dailypoint to Drive More Direct Bookings & Build Their Email List

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3 years ago

dailypoint and D-EDGE announce strategic partnership

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3 years ago

dailypoint™ announces Technology Partnership with MEWS systems

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3 years ago

Hotel CRM Disruption: From a Marketing Tool to the Leading IT System

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3 years ago

How an Independent Hotel Leverages dailypoint to Stay Competitive Against International Chains

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Support

Verified Support

dailypoint™ has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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