Reputation Manager (by Customer Alliance)

4.6 (40 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Marius, Roland, Tilmann + 6 more experts recommend Customer Alliance

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Reputation Manager (by Customer Alliance)

4.6 (40 REVIEWS)

Ranked 5 (out of 48) in Reputation Management

Customer Alliance makes it easy to capture, understand, share and act on feedback and reviews

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Reputation Manager (by Customer Alliance) is the #6 most trending product in the Reputation Management category (out of 48) and the #132 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Reputation Manager (by Customer Alliance)
Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Capture feedback: Get set up once, and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish. Understand feedback: Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover customer (dis-)satisfaction drivers using our platform’s analytics capabilities. Share feedback: Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms like Google and TripAdvisor. Display your Customer Alliance widget directly on your website to drive trust and improve conversions. Act on feedback: With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!

Capabilities

Capture feedback and reviews

Understand feedback and reviews

Share feedback and reviews

Act on feedback and reviews

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

AI Reply Assistant

Reputation Management
What if you could reply to a review in 30 seconds or less? With AI Reply Assistant, you can. Generate a unique, personalized review response with just one click.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

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No matching results

0

Success Stories

2

References

6

Featured Customers

Success Stories

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Customer Alliance doesn’t have any case studies available

Popularity by Segment

Size

5 | X-Small (1-9 room)

5 | Small (10-24 room)

34 | Medium (25-74 room)

18 | Large (75-199 room)

9 | X-Large (200+ room)

Country

42 | Germany

8 | France

8 | Mexico

7 | Italy

4 | Austria

3 | Switzerland

3 | Spain

1 | Ecuador

1 | Iceland

1 | Poland

1 | Sweden

1 | Belgium

Type

13 | Boutiques

13 | Resorts

11 | Luxury Hotels

10 | Bed & Breakfast & Inns

10 | City Center Hotels

7 | Branded Hotels

5 | Limited Service & Budget Hotels

4 | Extended Stay & Serviced Apartments

4 | Hostels

4 | Vacation Rentals & Villas

1 | Airport/Conference Hotels

1 | RV Parks & Campgrounds

Region

71 | Europe

8 | North America

1 | South America

Category

51 | Guest Surveys & Feedback

40 | Reputation Management

More Products by Customer Alliance

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Hotelier Rating

Excellent
61
Very Good
14
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (5)
  • Small (5)
  • Medium (34)
  • Large (18)
  • X-Large (9)

Country

  • Germany
    Germany
    (42)
  • France
    France
    (8)
  • Mexico
    Mexico
    (8)
  • Italy
    Italy
    (7)
  • Austria
    Austria
    (4)
  • Switzerland
    Switzerland
    (3)
  • Spain
    Spain
    (3)
  • Ecuador
    Ecuador
    (1)
  • Iceland
    Iceland
    (1)
  • Poland
    Poland
    (1)
  • Sweden
    Sweden
    (1)
  • Belgium
    Belgium
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (71)
  • South America
    South America
    (1)
10

Efficient reputation management through CA

Head of Marketing from 500+ room Branded Hotel in Innsbruck (Austria)

Verified
3 months ago
With the collected and processed data, hotels can make informed decisions, recognize trends, identify strengths and weaknesses and thus optimize operational processes.
Country Austria
Head of Marketing
X-Large Hotel
10

Keep an eye on all of your reviews and improve your guest communication

General Manager from 25-49 room Boutique in Bad Belzig (Germany)

Verified
4 months ago
Easy-to-use tool to keep track of all reviews and improve quality assurance with practical tips. Communication before, during and after the stay can be improved immediately. Great interface options and excellent support team!
Country Germany
General Manager
Medium Hotel
10

Simplified management of customer reviews with Customer Alliance

Responsable Marketing & Communication au Domaine RIBERACH from 10 to 24 room Resort in Belesta (France)

Verified
4 months ago
Customer Alliance has proven to be an extremely effective customer review management tool for our establishment, Domaine Riberach. What we appreciate most is the practicality it offers our team. Task tracking features facilitate seamless collaboration and true teamwork. The platform's intuitive interface allows everyone to quickly understan...
Country France
Responsable Marketing & Communication au Domaine RIBERACH
Small Hotel
10

Very efficient and intuitive.

directeur from 25-49 room in Lons (France)

Verified
4 months ago
Ease of use and efficiency that really simplifies the management of online reviews. This allows you to optimize the time spent responding to different opinions on different platforms?
Country France
directeur
Medium Hotel
10

Reputation management made easy

Marketing Manager from 75-99 room Luxury Hotel in Titisee-Neustadt (Germany)

Verified
4 months ago
You have all the guest opinions at a glance and get an immediate impression of what guests want and can therefore act directly
Country Germany
Marketing Manager
Large Hotel
10

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from 50-74 room in Kelheim (Germany)

Verified
4 months ago
The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.
Country Germany
Leitung Gästehaus St. Georg
Medium Hotel
10

Excellent strategic ally for the noegicio

I.T. Manager from 100 to 199 room Boutique in Valle de Bravo (Mexico)

Verified
5 months ago
Efficiency to optimize processes. as a pre-arrived letter or sending accounts makes customer alliance an optimal platform for the hotel industry
Country Mexico
I.T. Manager
Large Hotel
10

Satisfaction survey

Director General from 10 to 24 room Boutique in Ciudad López Mateos (Mexico)

Verified
5 months ago
The system is friendly and helps us make decisions when a customer is upset and with this you can know, analyze it and provide a solution.
Country Mexico
Director General
Small Hotel
10

Excellent tool for reputation management in the. hotel industry.

Hotel manager from 25-49 room Resort in Foscagno (Italy)

Verified
5 months ago
Possibility to customize surveys and management of feedback flows on the various portals. Reporting very well done and easy to consult.
Country Italy
Hotel manager
Medium Hotel
10

"Super Reputationsmanagement-Software!"

Geschäftsführer from 25-49 room Bed & Breakfast & Inn in Berg (Germany)

Verified
6 months ago
Reputation management software has significantly improved our company. It is user-friendly and extremely effective. An essential tool for anyone who wants to protect their reputation online!
Country Germany
Geschäftsführer
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' reviews.

Question:

What differentiates this product or service from the competition?

Answer:

A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.

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Gera Bachner Quality & Project Manager @ hotelkit GmbH
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Marius Donhauser Founder & CEO @ hotelkit
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Roland Hehn CEO @ HQ plus
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Tilmann Volk Co-Founder @ SuitePad
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Olga Heuser CEO @ DialogShift
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Gera Bachner Quality & Project Manager @ hotelkit GmbH
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Support

Unverified

Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

92%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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