LoungeUp Dmbook

4.5 (9 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
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Technology by hoteliers to make working in hotels stress-free and straightforward so that your team can be the best possible host for your guest.

LoungeUp is popular in with 0 hoteliers leaving an average rating of 0.

Ratings Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, LoungeUp Dmbook is the #21 most trending product in the Staff Collaboration Tools category (out of 53) and the #946 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

LoungeUp’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About LoungeUp Dmbook
Founded in 2011 | Headquarters in Paris (France) | 20 employees
Imagine a full-time assistant who efficiently track anything happening in your hotel, from complaints, maintenance tasks, events, lost & found items to the morning checklist. He works 24/7 to make sure nothing was missed.  What would that mean to you and your hotel? – Zero miscommunication mistakes – 40% to 60% fewer emails, calls and texts – Real time alerts on trending issues and deadlines – 99% guarantee that nothing will slip through the cracks – Increased and consistent guest satisfaction

Capabilities

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LoungeUp doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

LoungeUp has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Hotelier Rating

Excellent
8
Very Good
2
Average
1
Poor
0
Terrible
0

Property Size

  • Large (5)

Country

  • United Kingdom
    United Kingdom
    (3)
  • France
    France
    (3)
  • Ireland
    Ireland
    (2)
  • United States of America
    United States of America
    (2)
  • India
    India
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (1)
8

We have found this very useful for the FO team and has cut down very much on paper

Cluster General Manager - London/York from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
6 years ago
It is very easy to use, gives great communication amongst the team. The team are always using this even from home on there mobile devices. Absolutely great for maintenance as the check on there mobiles every half hour to check if any jobs have been updated.
Country United Kingdom
Cluster General Manager - London/York
Large Hotel
9

The best little hand over since the post-it

Operations Manager from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
6 years ago
Less mess, no little scraps of paper lying around the desk, everything is one place, easy viable and actionable checks. I've used other softwares in the past such as VMware, VAlpm and Microfile but have been using Dmbook Pro for over 12 months now and it is a great solution.
Country United Kingdom
Operations Manager
Large Hotel
7

Great handover and inter-department communication tool

Front Office Manager from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
6 years ago
The software is very user friendly and easy to navigate allowing you to create tickets and handover items for different departments and shifts
Country United Kingdom
Front Office Manager
Large Hotel
10

The Software is a great tool to pass over to each department and stay connected even when away from the hotel

Senior Assistant Manager from Branded Hotel in Kashmir (India)

Verified
6 years ago
The Software is a great tool to pass over to each department. it allows you to stay connected even when you are away from the Hotel. Advice to others would be to use the excellence customer service they provide. Take the time to learn about the software so it can be used to its full potential.
Country India
Senior Assistant Manager
8

I would highly recommend DmBook Pro

Director from in (Ireland)

Verified
6 years ago
One of the principal difficulties in the hospitality sector is information flow and communication. DmBook Pro has proven to be a wonderful asset in this area. I had concerns that we would have difficulty getting buy-in from management and staff but the team have embraced the product. It is easy to use and is a very useful tool to assist the...
Country Ireland
Director
10

Welcome in digital hospitality! We've used Dmbook for the last year at 8 of our hotels and didn't previously have a digital provider in this area.

Director of Operations from Branded Hotel in Lyon (France)

Verified
6 years ago
DM book has met all our needs regarding internal communication within our hotels. Intuitive and simple, this tool is done in an intelligent and operational way. Moreover it is web based and responsive winch means that you can have access to information or add things even if you are not in the hotel. Last but not least: it is affordable. A...
Country France
Director of Operations
10

Intuitive online handover tool

Front of House Manager from Luxury Hotel in Beverly Hills (United States of America)

Verified
6 years ago
Since we are using DMBook Pro our handover time has reduced and less information gets forgotten. The team is very responsive and open to ideas to imrpove.
Country United States of America
Front of House Manager
10

Excellent communication tool after moving from pen, paper and excel spreadsheets.

General Manager from Boutique in (Ireland)

Verified
6 years ago
One Stop shop for all daily information. Daily DM logs, maintenance reports, housekeeping, guest messages, all in one easy to read format.
Country Ireland
General Manager
10

Brilliant tool that moved us into the digital age with our communications

Front Office Manager from Branded Hotel in Monterey (United States of America)

Verified
6 years ago
I really like the fact that everything is well organized, handover is quick, I can access it at home when needed. The tasks are rolling over to the next day until completed.
Country United States of America
Front Office Manager
  • 1

Recommend empty

It looks like LoungeUp is not recommended by any hotels

Check out the top 10 most recommended LoungeUp alternatives

Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

All-in-one platform for guest relationship and hotel operations management Improve guest satisfaction. Increase your revenue. Enhance productivity. Accompany customers throughout their journey LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience. Communicate with guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.

Question:

What differentiates this product or service from the competition?

Answer:

Messaging hub Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen. Online check-in Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome. Mobile key Digitise your room keys on your guest's mobile phone. Inexpensive and ultra-secure, mobile keys have everything you need to streamline the process for guests and reception alike. CRM Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Nicolas Chavanes Director Technical Partner Success @ Mews
RecommendationAvatar
Nicolas Chavanes Director Technical Partner Success @ Mews
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Support

Unverified

LoungeUp has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

92%

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