Maestro PMS (Northwind)

4.3 (45 REVIEWS)

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HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amanda, Cam, Russell + 12 more experts recommend Maestro PMS

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Maestro PMS (Northwind)

4.3 (45 REVIEWS)

Ranked 24 (out of 311) in Property Management Systems

All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps

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Ratings Summary

4.3
Very Good
Ease of Use
4.0/5
Customer Support
4.7/5
ROI
4.1/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Maestro PMS (Northwind) is the #18 most trending product in the Property Management Systems category (out of 311) and the #476 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Maestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Maestro PMS (Northwind)
Founded in 1978 | Headquarters in Markham (Canada) | 70 employees
Maestro is the preferred cloud hosted or on-premise All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide.

Capabilities

Cloud Hosted or On-Premise

Mobile & Contact Free Guest Engagement

Partner Interfaces, Open APIs & GDS/OTA Integration

24/7 Support & Services

Online eLearning

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Cloud or On-Premise All-In-One PMS Solution

Hotel Management Software
Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations.

INCLUDED

Cloud or On-Premise All-In-One PMS Solution

Spa Software
Increase revenues and guest satisfaction with Maestro’s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen. Maestro’s sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales & Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.

PREMIUM ADD-ON

Cloud or On-Premise All-In-One PMS Solution

Event Management Software
SEAMLESS GROUP & EVENT MANAGEMENT Integrated into your PMS, one database, one solution to learn. Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Maestro PMS Average Maestro PMS

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0

Success Stories

10

References

10

Featured Customers

Success Stories

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Maestro PMS doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

15 | Medium (25-74 room)

12 | Large (75-199 room)

8 | X-Large (200+ room)

Country

37 | United States of America

6 | Canada

1 | Aruba

Type

23 | Resorts

11 | Luxury Hotels

10 | Boutiques

5 | Bed & Breakfast & Inns

2 | Casinos

2 | Airport/Conference Hotels

2 | Vacation Rentals & Villas

1 | Extended Stay & Serviced Apartments

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

43 | North America

1 | Central America

Category

45 | Property Management Systems

Hotelier Rating

Excellent
27
Very Good
10
Average
8
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (15)
  • Large (12)
  • X-Large (8)

Country

  • United States of America
    United States of America
    (37)
  • Canada
    Canada
    (6)
  • Aruba
    Aruba
    (1)

Region

  • North America
    North America
    (43)
  • Central America
    Central America
    (1)
9

Top Notch support. Maestro PMS

IT DIRECTOR from 200 to 499 room Resort in Bellaire (United States of America)

Verified
6 months ago
Maestro is a stable software hat will run in 2 formats, application style and web version. Support team is led by long tenured employees who deliver fast results.
Country United States of America
IT DIRECTOR
X-Large Hotel
10

Great company, great people.

Property Manager from 10 to 24 room Extended Stay & Serviced Apartment in Noord (Aruba)

Verified
6 months ago
Integrating a new PMS is challenging. However, with Maestro PMS this is a very easy and smooth process. Support is on point and always there to assist you with any inquiries during the process and along the way.
Country Aruba
Property Manager
Small Hotel
10

Maestro PMS Experience

Revenue Manager from 200 to 499 room Resort in Mackinac Island (United States of America)

Verified
6 months ago
Support is always reachable and the data that can be collected. They are also willing to listen to my suggestions.
Country United States of America
Revenue Manager
X-Large Hotel
10

The only PMS for our organization

CIO from Boutique in San Luis Obispo (United States of America)

Verified
6 months ago
Maestro PMS is the standard for our small, boutique hotel group. We have consolidated various platforms to Maestro being the sole option for our existing properties and any new properties we acquire Support in our industry is critical. We have a small in-house team that simply cannot manage all aspects - we rely heavily on our vendor to be...
Country United States of America
CIO
9

Hotel Front Desk Manager

Hotel Front Desk Manager from 100 to 199 room Casino in Bay St. Louis (United States of America)

Verified
6 months ago
The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreciate the fact that they system is so flexible.
Country United States of America
Hotel Front Desk Manager
Large Hotel
8

Great support system when you have questions

Guest Services Supervisor from 75-99 room Boutique in Parkersburg (United States of America)

Verified
6 months ago
Good support when you have issues virtual training showing up more than one way to do something having Santgiv as a trainer.
Country United States of America
Guest Services Supervisor
Large Hotel
Audrey from Maestro PMS replied
Thank you so much for your review and very glad you are happy with the technology and services. As part of a green initiative and ensuring we provide current materials to clients, all of our learning and reference materials is digital and located on the elearning site for Maestro users. If you need access or a new login, please reach out to our support team and they will provide one. There you will find various types of learning materials including Quick Reference Guides (QRGs) to answer many questions you might have. As you note, there are intuitive learning tutorials built directly into the Maestro application, however those and many others are also available on the elearning site, including previously recorded webinars and more. We are here to help, please reach out as needed.
10

Maestro Review

Director of Guest Services from 50-74 room Bed & Breakfast & Inn in Cape Elizabeth (United States of America)

Verified
6 months ago
The software is incredibly user-friendly for all departments in the hotel. Easy to train on and easy day to day usage. We learn something new about the software and how to do things all the time! Easily adaptable to our property and operations. The support staff is incredibly prompt, helpful and knowledgeable about the software. There...
Country United States of America
Director of Guest Services
Medium Hotel
9

Help is always available

Guest Services Ambassador from 75-99 room Luxury Hotel in Courtenay (Canada)

Verified
6 months ago
Amazing Tech Support always available Great Screen Appearance Great Interfacing generally Key interface is great Easy to navigate Training program for new staff
Country Canada
Guest Services Ambassador
Large Hotel
10

I LOVE Maestro and consider it a valuable asset to our Sales Team.

Director of Sales from 50-74 room Resort in Eureka Springs (United States of America)

Verified
6 months ago
An integrated PMS that streamlines the Sales booking, communication and reporting process and offers excellent technical support when needed. We also have the ability to maintain great group history and access reports. Utilizing Maestro web for remote work is simple and in today's climate a must. I have even used my phone to make a reser...
Country United States of America
Director of Sales
Medium Hotel
9

Maestro PMS is a solid choice for a resort environment

IT Manager from 75-99 room Luxury Hotel in Courtenay (Canada)

Verified
6 months ago
The Maestro PMS allowed us to integrate with our existing food and beverage system, and golf POS and OTA providers. Their support has been exceptional over the last 2 years, always being available to help with questions about how the system works. The back end is a solid industry standard SQL which can be leveraged to do custom reporting on...
Country Canada
IT Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!

Question:

What differentiates this product or service from the competition?

Answer:

They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 12 recommend
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Are you a consultant or vendor that recommends Maestro PMS? Leave a recommendation

Posts

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Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff

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Three More Resorts Running on Maestro PMS Launch PurpleCloud's Service Optimization and Employee Engagement Platform

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Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live with Contactless Guest Journey Powered by Zaplox and Maestro PMS

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AKA Extending Digital Conveniences to Hotel Guests and Residents with Maestro PMS Online Payment Portal

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2 years ago

Luxury Galgorm Resort Collection Onboards New Properties with Maestro PMS, Adds Contactless Tools and API Integrations

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2 years ago

Mark Kelly Returns to Maestro PMS in New Role, Cites Client First Service Culture as the Driver

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2 years ago

Maestro PMS, foreUP Golf Two Way Real-Time Integration Drives Efficiencies, Revenues, and Satisfaction for Hotel and Resort Groups

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2 years ago

Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels

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Maestro PMS Integration with PurpleCloud Helps Solve the “Labor Crunch” with Streamlined Housekeeping Services

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2 years ago

Silver Sponsor Maestro PMS Attends Hitec Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub

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Maestro PMS

2 years ago

Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas

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2 years ago

Paramount Hospitality Management Enlists Nuvola and Maestro PMS Solutions

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2 years ago

Hoteliers Excited About Improved Guest Satisfaction with Maestro’s New GuestXMS Mobile Engagement & Feedback Tool

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2 years ago

Maestro PMS Streamlines Financial Management Processes for Award Winning Properties with Intuitive Hospitality’s ‘Hotel-In-A-Box’ Integration

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Maestro PMS

2 years ago

Benchmark Resorts & Hotels and Maestro PMS Continue Growing Together Over Two Decades

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2 years ago

Maestro PMS Integration with HelloShift Brings Seamless Guest Messaging and Comprehensive Hotel Operations

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2 years ago

Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels

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2 years ago

What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening

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3 years ago

Maestro is Making a Difference for Hotels via Advanced Two-Way CRS Integration

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3 years ago

Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic

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The Smart Decision Guide to Hotel Property Management Systems

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3 years ago

Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?

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3 years ago

Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic with Maestro PMS

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Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients

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3 years ago

A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operations

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3 years ago

Maestro PMS Offers 24/7 Guest Engagement and Outreach with Integration to Fetch Feedback App

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3 years ago

Maestro PMS Says the Future of ‘Virtual Events’ Is Bright With BITAC Ongoing and CYBER HITEC on Deck

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3 years ago

Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties

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3 years ago

The Future of Hotel Guest Engagement

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3 years ago

Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now

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Support

Unverified

Maestro PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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