Kipsu

4.2 (25 REVIEWS)

HTR Score icon
HT Score  
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 16 (out of 66) in Guest Messaging Software

Where technology and humanity meet.

More than 50% of Kipsu’s reviews come from United States of America.

Ratings Summary

4.2
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.0/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Kipsu is the #19 most trending product in the Guest Messaging Software category (out of 66) and the #693 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Kipsu’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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15 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Kipsu
Founded in 2010 | Headquarters in Minneapolis, MN | 41 employees
Service teams around the globe care for their customers and guest in unexpected ways through Kipsu. Originally built hand-in-hand with world-class hospitality leaders, Kipsu aims to help service professionals extend top-notch service digitally. Through texting, in-app messaging, and social messengers, brands can meet guests where they are to provide elevated customer service.

Capabilities

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Kipsu doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Kipsu has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
13
Very Good
6
Average
5
Poor
0
Terrible
1

Property Size

  • Medium (1)
  • Large (7)
  • X-Large (9)

Country

  • United States of America
    United States of America
    (19)
  • Australia
    Australia
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Canada
    Canada
    (1)

Region

  • North America
    North America
    (20)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Kipsu for elevating guest engagement through real-time mobile communication, improving guest satisfaction, and potentially averting negative feedback on review sites. It enhances operational efficiency by enabling quick responses and automating guest communication before, during, and after their stay. However, some mention its limitations with PMS integration, a lag in updating guest information, and a preference for more formal communication templates to avoid miscommunications. Overall, Kipsu enables hotels to meet modern guests' expectations and maintain high service standards, which can increase revenue, reduce operational costs, and improve guest experiences.

AI-generated from the text of customer reviews

Guest Engagement
Operational Limitations
Operational Efficiency
Guests' Preference for Texting
PMS Integration
Technology Adoption
Preventing Negative Reviews
Message Templates
Formal Communication
Staff Usage Tracking
7

I think Kipsu is a great program to implement and your clients will really appreciate the gesture.

Concierge from Branded Hotel in Chevy Chase (United States of America)

Verified
4 years ago
- More tech savvy for todays travelers. - Great for pre-arrival messages. - Auto follow up messages.
Country United States of America
Concierge
10

Love Kipsu! Make sure to get the front office staff comfortable with what verbiage to use.

General Manager from 200 to 499 room Branded Hotel in Lynnwood (United States of America)

Verified
6 years ago
Kipsu allows us to offer another way to provide great service to our guests. We have seen much improvement in our guest satisfaction scores since installing. We also use it to communicate with the hotel staff to let them know about upcoming deadlines, meetings etc. It is highly effective and the staff loves it!
Country United States of America
General Manager
X-Large Hotel
8

Kipsu is a good platform to enhance the guest experience. Your team must be engaged in the program or it can become a negative experience for the guest.

General Manager from in

Verified
6 years ago
Kipsu is great at enhancing the guest experience and keeping properties up to date with the growing digital demand.
General Manager
6

Kipsu experience

Front Office Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)

Verified
6 years ago
Working at a busy hotel, Kipsu makes it easy to serve the guest in front of you as well as the guest you are messaging by offering customizable quick replies that make it easy to respond to kipsu guests while working behind the front desk.
Country United States of America
Front Office Manager
Large Hotel
10

Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with their stay during their stay so we can Make it Right before they check out. It is both affordable and a wonderful tool.

General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)

Verified
6 years ago
Kipsu is used at my property to encourage our guests to share their feedback and/or report any problems with their stay during their stay so we can Make it Right before they check out. It is both affordable and a wonderful tool.
Country United States of America
General Manager
Large Hotel
10

Game Changer. Operates significantly better on Google Chrome so be sure that you have that installed ahead of time. Major key to launching within hotel is getting the front desk agents comfortable with collecting mobile number at check in and explaining the service. If i could do it all over again i would have trained this for a week before launching software.

Front Office Manager from Luxury Hotel in San Jose (United States of America)

Verified
6 years ago
We began using Kipsu at the beginning of 2016 and we have seen great improvement with our guest’s satisfaction. Texting is incredibly convientient and the proffered communcation of our guests. The ranking/daily goals has also really helped with my teams emgagment as we strive to be the top hotel. Customer Support Desk also responds very qui...
Country United States of America
Front Office Manager
9

In the days where guest are going fast and everything needs to go fast, easy communication is key.

Director of Operations from in

Verified
6 years ago
Kipsu makes it easy and simple to connect with our guests in a very accessible way that they are familiar with and expect--text message! Its a really nice service touch that a guest can connect with us while they are venturing out in the city and we can assist at anytime.
Director of Operations
10

Open communication platform that has been a gamechanger for our service team

Front Office Manager from 25-49 room Branded Hotel in Arlington (United States of America)

Verified
6 years ago
This is the best software I've used to communicate with guests. The ability to quickly and effectively communicate with guests both arriving and in-house is extremely helpful and invaluable.
Country United States of America
Front Office Manager
Medium Hotel
8

Excellent communication tool

Director of Front Office from 500+ room Branded Hotel in Chicago (United States of America)

Verified
6 years ago
Kipsu is really easy to use, it integrates well into other systems, tech support is easy, and guests enjoy using it throughout their stay.
Country United States of America
Director of Front Office
X-Large Hotel
10

Great modern and efficient way to communicate with guests

Front office supervisor from Luxury Hotel in San Jose (United States of America)

Verified
6 years ago
Kipsu is very user friendly and easy to communicate with guests. Guests nowadays would like to text someone rather than giving the operator a call. When there is a complaint or compliment, the guests can send a picture as well so it's very helpful. The down side is, it takes a little while to connect and update with Opera, so we have to wai...
Country United States of America
Front office supervisor
  • 1
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Support

Unverified

Kipsu has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

84%

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