Cendyn Revintel

4.2 (18 REVIEWS)

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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Ratings Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.4/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Revintel is the #12 most trending product in the Business Intelligence category (out of 63) and the #400 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Cendyn Revintel
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Revintel empowers hoteliers to swiftly leverage diverse data, yielding actionable insights within seconds. Seamlessly access historical and future data, slice and dice it to a granular level, and build and automate visual dashboards and reports to exceed your financial goals.

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Capabilities

Compose data into intelligent insights

Team collaboration

Business intelligence made simple

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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2

Success Stories

30

References

46

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

30 | Medium (25-74 room)

64 | Large (75-199 room)

137 | X-Large (200+ room)

Country

199 | United States of America

14 | France

10 | Canada

9 | Spain

7 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Bermuda

2 | India

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Singapore

1 | Bulgaria

1 | Sweden

1 | Barbados

1 | Malaysia

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

1 | Colombia

1 | Switzerland

1 | Myanmar

Type

97 | Boutiques

82 | Resorts

64 | Luxury Hotels

46 | City Center Hotels

40 | Branded Hotels

31 | Casinos

18 | Bed & Breakfast & Inns

17 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | Vacation Rentals & Villas

8 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

212 | North America

50 | Europe

10 | Asia Pacific

8 | Africa

7 | Central America

6 | Oceania

6 | Middle East

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

6 | Hotel CRM & Email Marketing

5 | Website Design

3 | Event Management Software

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Hotelier Rating

Excellent
214
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (30)
  • Large (64)
  • X-Large (136)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Bermuda
    Bermuda
    (2)
  • India
    India
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Malaysia
    Malaysia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (50)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)
10

Incredible partner to work with!

Group Sales Director from 500+ room Branded Hotel in Dublin (Ireland)

Verified
6 months ago
Exceptional Customer Support: The support team at Cendyn is not only knowledgeable but also incredibly responsive. They have always been prompt in addressing our concerns and offering personalised solutions, ensuring that we never face any operational disruptions.Tailored Solutions: Cendyn understands that every business has unique needs. T...
Country Ireland
Group Sales Director
X-Large Hotel
9

Great Company and Product to Work with

Regional Director from 500+ room Casino in Las Vegas (United States of America)

Verified
3 years ago
The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very user-friendly.
Country United States of America
Regional Director
X-Large Hotel
10

Its a No-Brainer

Director of Accommodations from 100 to 199 room Luxury Hotel in Vernon (Canada)

Verified
3 years ago
Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool, its dynamic, its user friendly and most of all it will both save as well as earn you money right out of the box. The combination of usi...
Country Canada
Director of Accommodations
Large Hotel
5

Review of Revintel, GuestRev, and GroupRev

Room Revenue Manager from 200 to 499 room Airport/Conference Hotel in Breckenridge (United States of America)

Verified
3 years ago
I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in dissecting data based on market segments by day and by price. A problem solved is market Segmentation by day. This helps with demand and...
Country United States of America
Room Revenue Manager
X-Large Hotel
3

Not The Right Fit

Sales & Marketing Coordinator from 100 to 199 room Resort in Playa del Carmen (Mexico)

Verified
3 years ago
- the reports Cendyn generated were helpful and could be used for a wide variety of sales & marketing needs
Country Mexico
Sales & Marketing Coordinator
Large Hotel
10

Business Inteligente really makes my life easier

Revenue Manager from 75-99 room Luxury Hotel in San José del Cabo (Mexico)

Verified
3 years ago
The diversity that Business Intelligent offer in the reports , almost all matrix are available The constant improvements that the system has very useful tool total market since not only room revenue can be analyzed ( ancillary revenue and Food and beverage Revenue are key factor for Group decisions )
Country Mexico
Revenue Manager
Large Hotel
10

A must have RMS for optimization!

Director of Revenue from 200 to 499 room Luxury Hotel in Coral Gables (United States of America)

Verified
3 years ago
The Cendyn support team is great to work with, efficient and quick response time. The Cendyn systems are easy to learn and work well.
Country United States of America
Director of Revenue
X-Large Hotel
7

Good, but needs to improve on some areas

Director of Revenue from 5 to 9 room Hostel in Auckland (New Zealand)

Verified
3 years ago
- easy to navigate - the ability to forecast rooms and gaming revenue, by segment - some useful reports tracking pace and pick up by segment
Country New Zealand
Director of Revenue
X-Small Hotel
10

Must have for Revenue Professionals

Reservation & Revenue Analyst Manager from Luxury Hotel in Yangon (Myanmar)

Verified
3 years ago
This is my everyday tool to use to revenue manage my property. It saves me my most precious thing called time. I use this to keep informed of Pace, Market Share, Forecast, Budget, Room Type Analysis, the performance of our corporate account and the travel agent, Lead Time, Length of Stay, etc. There are many reports that will give you the...
Country Myanmar
Reservation & Revenue Analyst Manager
5

Revintel great reporting tool, Guestrev so so

VP Revenue Management & Distribution from 200 to 499 room Resort in Miami Beach (United States of America)

Verified
3 years ago
Revintel: fast pulling of reports. Can be exported into Excel. Easy of use. GuestRev: Rate uploading tool is amazing and hitch-free.
Country United States of America
VP Revenue Management & Distribution
X-Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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