Sojern Reputation Manager

0.0 (0 REVIEWS)

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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern Reputation Manager

0.0 (0 REVIEWS)

Unranked in Reputation Management

Guest Surveys and Staff Collaboration Tools

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Ratings Summary

Terrible
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sojern Reputation Manager is the #8 most trending product in the Reputation Management category (out of 48) and the #228 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Sojern Reputation Manager
Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.

Capabilities

Manage and Respond to Reviews in One Place

Automatically Escalate Real-time Issues

Customizable In-Stay Surveys

Multi-Property Transparency

Sentiment Analysis of Customer Feedback

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Pricing Available By Request

Sojern has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

3

References

6

Featured Customers

Success Stories

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Sojern doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

8 | Small (10-24 room)

40 | Medium (25-74 room)

34 | Large (75-199 room)

38 | X-Large (200+ room)

Country

33 | United States of America

13 | Mexico

12 | Italy

7 | Spain

6 | Thailand

5 | United Arab Emirates

4 | Vietnam

4 | Greece

4 | Indonesia

3 | Bulgaria

3 | Portugal

3 | Turkey

3 | Japan

2 | United Kingdom

2 | Costa Rica

2 | Turks and Caicos Islands

2 | Croatia

2 | Germany

2 | Malta

1 | Singapore

1 | Cambodia

1 | Hungary

1 | Hong Kong

1 | Netherlands

1 | Ecuador

1 | Laos

1 | Malaysia

1 | Jamaica

1 | Canada

1 | Colombia

1 | Egypt

1 | France

1 | Romania

1 | Czech Republic

1 | Saint Lucia

Type

41 | Luxury Hotels

33 | Resorts

26 | Branded Hotels

24 | Boutiques

15 | Bed & Breakfast & Inns

14 | Limited Service & Budget Hotels

11 | City Center Hotels

6 | Motels

5 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

3 | Hostels

2 | RV Parks & Campgrounds

1 | Casinos

Region

47 | North America

42 | Europe

22 | Asia Pacific

9 | Middle East

4 | South America

4 | Central America

Category

115 | Digital Marketing Agencies

14 | Guest Messaging Software

1 | Hotel CRM & Email Marketing

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Hotelier Rating

Excellent
114
Very Good
12
Average
3
Poor
0
Terrible
0

Recommend empty

It looks like Sojern is not recommended by any hotels

Check out the top 10 most recommended Sojern alternatives

Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.

Question:

What differentiates this product or service from the competition?

Answer:

Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.

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Recommended by
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Christian Ljungqvist Director of Global Marketing @ Optii
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Clement Denarie Director of Strategic Partnerships and Alliances @ Oaky
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Mercedes Blanco VP Strategic Partnership @ The Hotels Network
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Danushka Decker Founder @ RevPlus
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Josh Beckwith Managing Director, Global Strategic Accounts @ Sojern
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Alpa Patel Founder & CEO @ Spaceez
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Romal Jayswal CEO @ Predictive Minds
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Daniel Romero Director of Communications @ Paraty Tech
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Support

Verified Support

Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

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