NewBook (PMS)

4.8 (15 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Simplify your hotel management while boosting your revenue and bookings.

More than 50% of NewBook’s reviews come from Australia.

Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
5.0/5
ROI
4.5/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, NewBook (PMS) is the #38 most trending product in the Property Management Systems category (out of 311) and the #709 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

NewBook’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About NewBook (PMS)
Founded in 2010 | Headquarters in Queensland, Australia | 60 employees
Newbook is an award-winning Property Management System (PMS) and Booking Engine designed for hotels, motels, hostels, short-term rentals, and more. Intuitively designed to streamline your operations, boost revenue and increase your bookings, you can manage your entire business with confidence from the one central platform. Oversee your daily operations, manage your accounting, admin, housekeeping, maintenance, reporting and more with NewBook - it's property management made simple.

Capabilities

Online Booking System

Central Reservation System

Property Management Software

Online Travel Agent Integration

Self Service Kiosks

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Property Management System

Property Management Systems
Our cloud-based Property Management Software offers all the tools you need to easily manage your property from one central platform. Streamline your operations, boost your revenue, increase your bookings and enhance the guest experience with NewBook.

INCLUDED

Online Booking Engine

Booking Engine
Our integrated All-In-One Booking Engine allows you to take commission-free reservations through your own website, so you can save on third-party costs while your guests enjoy a fully-branded booking experience!

INCLUDED

Channel Manager

Channel Managers
Easily manage all your rates and availability from within NewBook and sync them across all your online listings. Get connected to your favorite OTAs and watch your bookings increase!

INCLUDED

Central Reservations System

Hotel Reservations Systems
Do you manage multiple properties? Our Central Reservation System (CRS) is designed to help larger-scale accommodation operators consolidate and manage reservations across multiple properties… all from a single website!

INCLUDED

Payments

Payments Processing Software
Say goodbye to multiple providers and confusing fees; NewBook Payments has you covered. Our integrated payment solution allows you to consolidate all your payment systems under one roof and easily manage everything within the NewBook platform.

INCLUDED

GuestAssist App

Hotel Guest Apps
Everything your guest needs, from the palm of their hand.

INCLUDED

NEW.B.I.E Chatbot

Hotel Chatbots
Let NEW.B.I.E, our multi-lingual artificial intelligence chatbot, have meaningful conversations with your guests. Need someone to assist with bookings and answer questions? NEW.B.I.E is always online and available on your booking engine and Facebook Messenger, meaning you can sleep at night knowing your guests are being looked after. Guests can book accommodation, appointments, booking add-ons and more by simply talking to NEW.B.I.E.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

NewBook Average NewBook

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Hotelier Rating

Excellent
16
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (6)
  • Medium (8)
  • Large (2)
  • X-Large (1)

Country

  • Australia
    Australia
    (14)
  • United States of America
    United States of America
    (2)
  • New Zealand
    New Zealand
    (1)
  • Canada
    Canada
    (1)

Region

  • North America
    North America
    (3)
  • Oceania
    Oceania
    (15)
8

Very good support team

Financial Controller/IT coordinator from 50-74 room Extended Stay & Serviced Apartment in Rosehill (Australia)

Verified
2 years ago
I haven't seen a similar prompt, follow up and online support from other PMS I have used in the past.
Country Australia
Financial Controller/IT coordinator
Medium Hotel
10

Super efficient service

CEO from in Mount Jagged (Australia)

Verified
2 years ago
Access to technical support is always available when needed.Easy to operate and customise platform to meeting our changing demands. Super friendly staff always willing to go the extra mile to ensure our satifa
Country Australia
CEO
10

We switched companies about 2 years ago. It is the best investment we've ever made. The technical support, support in new ideas and everything about Newbook has been over our expectations. We are beyond proud to have made the switch.

Owner from 200 to 499 room Resort in Mallorytown (Canada)

Verified
2 years ago
Everything, everything is easy from training, transition, cost, and us very user friendly. The support is beyond amazing and we couldn't ask foe better.
Country Canada
Owner
X-Large Hotel
10

Customer Service is fantastic

Director of Operations from 100 to 199 room RV Parks & Campground in Jackson (United States of America)

Verified
2 years ago
Always willing to help with any issues that arise. Training is available if needed. Customer service employees are always friendly and helpful
Country United States of America
Director of Operations
Large Hotel
10

Unbelievable Software, Support and Features

Office Manager from 75-99 room Vacation Rentals & Villa in Aldinga Beach (Australia)

Verified
2 years ago
The Newbook PMS has everything that we were missing in a software solution and more. We had come from multiple different other products which never ticked all the boxes. We will never look back from changing system. - Extensive features - Customisable product to do what we need it to do. - Best Support Team EVER - Easy to use for the ca...
Country Australia
Office Manager
Large Hotel
10

Always professional, friendly and available - unconditional

Manager from 10 to 24 room Boutique in Bermagui (Australia)

Verified
2 years ago
* only a phone call away for help - answered promptly by a professional team member highly trained, understanding and FRIENDLY *If they cant help with an issue they will find someone or something to fix the problem straight away *Easy and intuitive to use * You can add or have as many features or less features as required -
Country Australia
Manager
Small Hotel
10

Speed, Efficiency, Reliable look no further

Owner/Operator from 25-49 room in Runaway Bay (Australia)

Verified
2 years ago
Since being involved in the NewBook beginnings as a customer around 10 years ago now, they have continued to amaze with their evolvement, reliability and fantastic customer service. I have used NewBook for not only the go to system for within the Caravan & Camping Industry however we also choose to use them for many Residential/Lifestyle...
Country Australia
Owner/Operator
Medium Hotel
10

Easy to use & Great Support

Assistant Manager from 25-49 room RV Parks & Campground in Agnes Water (Australia)

Verified
2 years ago
- Integration onto websites. - Various reporting features. - Simple design & icons. - Regular free phone mtgs with newbooks where they advise me of new features & how they can help improve our business.
Country Australia
Assistant Manager
Medium Hotel
10

Customer Service Number One

Manager from 50-74 room Resort in Alexandra Headland (Australia)

Verified
2 years ago
The best customer service in the industry prompt and attentive. I love the upgrade promotions package for extensions a fantastic selling tool indeed Newbook has helped us improve online sales working in with Newbook payments has been a smooth integration and the staff love the usability setting and changing rates has been super easy as we...
Country Australia
Manager
Medium Hotel
9

Review

Receptionist from 10 to 24 room RV Parks & Campground in Woollamia (Australia)

Verified
2 years ago
The staff are amazing. Always happy to help with any issue and always have a solution. Newbook is easy to use and has great features. We used to be with RMS so it is definitely an upgrade.
Country Australia
Receptionist
Small Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

NewBook are experts in their field at Property Management, the system excels at Automation and Maximising revenue opportunities. They offer world-class integrations and offer fantastic customer support.

Question:

What differentiates this product or service from the competition?

Answer:

Newbook suits Hotels, Motels, Resorts, Apartments Holiday Parks & Holiday Letting Businesses and so with this variety of customer, they offer a variety of modules to suit their customers bespoke needs.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

NewBook are a well-trusted and known brand in the world of PMS's worldwide. If you are looking to streamline your operations I recommend speaking to the friendly team about how they can help you technically advance and focus more on the guest.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Monique Jensen Director, Strategic Partnerships @ SiteMinder
RecommendationAvatar
Monique Jensen Director, Strategic Partnerships @ SiteMinder
Are you a consultant or vendor that recommends NewBook? Leave a recommendation

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Support

Unverified

NewBook has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

97%

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