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GuestRevu (Surveys)
4.8 (584 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Abhishek, Kim, Carys + 37 more experts recommend GuestRevu
Read Recommendations
GuestRevu (Surveys)
Ranked 1 (out of 25) in Guest Survey Software
2026 Winner
Hotel Software
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGather valuable guest feedback and use AI to uncover operational intelligence
95% recommended by 586 hotels
Mint Hotels, Code Pod Hostels, Providence Hospitality & 583 others
Bell - AI powered product analyst
I analyzed all of GuestRevu’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
GuestRevu is praised as an intuitive guest survey and reputation-management platform that centralizes reviews, automates feedback collection, and turns guest comments into actionable insights. Hoteliers say it helps them spot service gaps by department, benchmark against competitors, and respond faster to issues—improving guest satisfaction, protecting reputation, and saving staff time. Reviewers value its reporting, AI-assisted responses, and PMS/OTA integrations, but want stronger multi-property reporting, more customizable surveys/dashboards, and more accurate sentiment scoring.
Mint Hotels, Code Pod Hostels, Providence Hospitality & 583 others
Read their reviewsPartners say
Industry experts recommend GuestRevu for its exceptional reputation management and feedback collection in the hospitality sector. Tailor-made for hotels, it combines robust analytics, effective integration with PMS systems, and innovative AI features to streamline operations. GuestRevu stands out for its seamless survey customizations and actionable insights that enhance guest satisfaction and boost reputation. While minor complexities in onboarding might arise, the platform's unparalleled automation and commitment to client success make it a noteworthy choice.
Abhishek, Kim, Carys and 29 others
Read their recommendationsWhat Types of Hotels GuestRevu is Popular For
Size
79 | X-Small (1-9 room)
257 | Small (10-49 room)
152 | Mid-Sized (50-99 room)
169 | Large (100-499 room)
25 | X-Large (500+ room)
Country
333 | South Africa
112 | United Kingdom
39 | United States
19 | Kenya
15 | Zimbabwe
12 | Botswana
9 | Tanzania
9 | Zambia
8 | Canada
6 | Thailand
5 | Switzerland
5 | Ireland
5 | Indonesia
5 | Namibia
5 | Uganda
4 | Maldives
4 | Australia
4 | France
3 | Romania
3 | Mozambique
3 | Turkey
3 | Malta
3 | Sri Lanka
3 | Cyprus
3 | Malawi
3 | Germany
3 | Cambodia
3 | Mexico
3 | India
2 | Italy
2 | New Zealand
2 | Netherlands
2 | Belgium
2 | Seychelles
2 | Spain
2 | Greece
2 | Poland
1 | Swaziland
1 | Qatar
1 | Serbia
1 | Singapore
1 | Saint Vincent and the Grenadines
1 | Denmark
1 | Israel
1 | Nigeria
1 | Korea, South
1 | Iceland
1 | China
1 | Bangladesh
1 | Argentina
1 | Sierra Leone
1 | Virgin Islands, U.S.
1 | Bulgaria
1 | Ghana
1 | Japan
1 | Antigua and Barbuda
1 | Congo (Brazzaville)
Type
329 | Luxury Hotels
307 | Boutique Hotels
257 | Bed & Breakfast & Inns
241 | Resorts
186 | Airport/Conference Hotels
140 | Branded Hotels
123 | Limited Service & Budget Hotels
107 | City Center Hotels
61 | Extended Stay & Serviced Apartments
31 | Hostels
22 | RV Parks & Campgrounds
18 | Vacation Rentals & Villas
14 | Casinos
8 | Motels
Region
420 | Africa
154 | Europe
50 | North America
29 | Asia Pacific
6 | Oceania
5 | Middle East
3 | Central America
1 | South America
Category
584 | Guest Survey Software
457 | Reputation Management
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What is GuestRevu?
Founded in 2014 | Headquarters in United Kingdom | 22 employees
GuestRevu (Surveys) is a guest feedback and reputation management tool specifically designed for the hospitality industry. It helps hoteliers gather and analyze guest feedback through customizable surveys that reflect the brand's identity. These surveys are dynamic, asking relevant questions to uncover detailed insights about guest experiences.
The platform consolidates reviews from various online platforms into a single, user-friendly dashboard, enabling easy tracking and prompt response to feedback. Detailed analytics assist in identifying areas for service enhancement, thereby boosting online reputation and guest satisfaction. Timely email notifications and integration with major OTAs ensure seamless operation within existing business processes. This tool allows hotels to improve their offerings by understanding what's most important to their guests.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestRevu products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestRevu Reviews Analyzed: 115
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestRevu Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by GuestRevu
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestRevu's Provided Description:
"• Try GuestRevu LITE • Free Forever • www.guestrevu.com/LITE • Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to. Dynamic smart surveys ask relevant questions to drill down to the heart of your guests' experiences (request a demo on our website, linked below). Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most"
FAQs
Capabilities
Customisable surveys for brand consistency
Customisable surveys for brand consistency
Customisable surveys reflect your brand's look and feel, while asking the questions your business needs answers to
Smart survey logic for quicker surveys
Smart survey logic for quicker surveys
Dynamic smart surveys only ask relevant questions to drill down to the heart of your guests' experiences
Multiple surveys for different experiences
Multiple surveys for different experiences
Multiple surveys help you analyse different aspects of your offering, different party sizes, or room types – collect guest feedback about what matters most
Automated surveys with PMS integrations
Automated surveys with PMS integrations
Automated integrations with other leading hospitality technology solutions reduce your workload, save you time and give you powerful access to your data
Feedback notifications and reports
Feedback notifications and reports
Notifications and reports can be delivered to your inbox, viewed online in your dashboard, or downloaded in multiple file formats
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
GuestRevu Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, GuestRevu (Surveys) is the #1 most trending product in the Guest Survey Software category (out of 25) and the #9 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestRevu has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestRevu Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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GuestRevu Case Studies
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
Port Alfred (South Africa)
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
Edinburgh (United Kingdom)
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
Port Alfred (South Africa)
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
Hope Cove (United Kingdom)
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
Victoria Falls (Zimbabwe)
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
Babergh District (United Kingdom)
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
Sandton (South Africa)
References
"We have been with GuestRevu for just over a year now and honestly, it's one of the easiest softwares you could use just purely from a convenience perspective. All your reviews are in one spot and you can reply with a click of a button. It is an AI-driven replying system. Convenience at its finest. If you're not using it, you're loss."
Raees Aboobaker
Revenue Manager @
"GuestRevu delivers meaningful, actionable insights that give hospitality teams a genuine edge in decision-making. The data is presented in a way that's easy to digest yet rich in detail, and the platform's flexibility means it evolves alongside the ever-shifting demands of the industry without missing a beat."
Natalie Knight
Commercial Executive @
"I wouldn't hesitate recommending any hotelier puts this platform into use as soon as possible. The insights we've gained from GuestRevu have been absolutely valuable to our business and I couldn't recommend it highly enough."
Laurence Wall
Director of Operations @
The Crazy Bear Hotel - Beaconsfield
"Before we had some knowledge, but now we can go deep into it. We can aggregate comments from our guests about a specific building, or a specific type of apartment — what are the issues, positive or negative. So we are able to make changes based on the insight we get"
Kat Kunze
Global Sales Leader @
VISIONAPARTMENTS Zurich Albertstrasse
"It was the product demo we had that convinced us to implement GuestRevu questionnaires. Just seeing what we could do with the questionnaire and how much easier and more useful this was than our previous comment cards - it was a no brainer!"
Gareth Jones
Revenue Supervisor @
Hotel Portmeirion
"I would highly recommend GuestRevu, as it truly allows you build that open bridge between management and customers, and get on a more personal level with your guests and see things through their eyes."
Tarek Aboudib
General Manager @
Sandy Beach Hotel & Resort
"Through GuestRevu, we are able to ensure that the quality of all the lodges that fall within the reserve remain high. Every month, we receive customised guest feedback reports that form a large part of management decisions that are made day to day."
Mat Matysik
Marketing Manager @
Shamwari Private Game Reserve Lodges
Featured Customers
More Products by GuestRevu
Hotelier Rating
Looking for specific info?
10
Efficient chat support with quick follow-through — scales could be better
Guest Relations Manager from 200 to 499 room Boutique in Victoria Falls (Zimbabwe)
Verified
23 days ago
Chat booth is efficient and there is follow through when you ask for assistant on email and issues are quickly resolved.
Zimbabwe
Zimbabwe
Guest Relations Manager
Large Hotel
10
Valuable guest feedback that helps us manage better
General Manager from 5 to 9 room Bed & Breakfast & Inn in Bushbuckridge (South Africa)
Verified
30 days ago
Gives pertinent and valuable, feedback. Guests feels comfortable to express their views comfortable. Which assist us to manage our facility better.
South Africa
South Africa
General Manager
X-Small Hotel
10
Department-level feedback tracking with room to improve search
General Manager from 10 to 24 room Luxury Hotel in Komatipoort (South Africa)
Verified
1 months ago
The real advantage is that we can track the feedback by department and monitor trends over time. For example, if our overall reviews are positive, but guests consistently rate room maintenance at 3/5, this gives us a clear indication of an operational area that needs to be investigated and improved.
South Africa
South Africa
General Manager
Small Hotel
10
Efficient review alerts that save me time
Guesthouse Manager from 5 to 9 room Bed & Breakfast & Inn in Sandbaai (South Africa)
Verified
1 months ago
The support is incredibly efficient and reliable. I especially appreciate how promptly I receive notifications and emails about new guest reviews, even when I am busy managing the guesthouse. This makes it so much easier for me to stay on top of all the reviews and ensure that each guest receives a timely and personalised response.
The eff...
South Africa
South Africa
Guesthouse Manager
X-Small Hotel
10
Quick, efficient service and a very convenient product — but more reporting guidance would help
Hospitality Manager from 200 to 499 room Casino in Langebaan (South Africa)
Verified
1 months ago
The staff offer quick and efficient service, it is a great product to use, and it is very convenient to use.
South Africa
South Africa
Hospitality Manager
Large Hotel
10
User-friendly interface and great support that feels like a team
Rooms Division Manager from 200 to 499 room City Center Hotel in Auckland Central (New Zealand)
Verified
2 months ago
The vast and dynamic user friendly interface, customer support they ensure every need is looked after. Prompt assistance and friendly support team makes you feel they are part of your team. Every process from on-boarding to deployment you are taken care Amazing !!! Norma, Lene and Amy keep it up ladies.
New Zealand
New Zealand
Rooms Division Manager
Large Hotel
10
Quick guest feedback analysis — but needs better survey branching
Guest Experience Manager from 5 to 9 room Vacation Rentals & Villa in Feessaal (South Africa)
Verified
2 months ago
Quick analyses on feedback which helps to look for areas needing us to improve on any issues to resolve. The survey received from guests are easy to understand, collect data and review a highlighted issue.
South Africa
South Africa
Guest Experience Manager
X-Small Hotel
10
Easy to use with all the data at your fingertips — needs more dashboard and report automation
Operations Manager from 10 to 24 room Bed & Breakfast & Inn in Sabie Park (South Africa)
Verified
2 months ago
Easy system to use and gives you all the data you need at your fingertips. Support team is very quick to assist when needed.
South Africa
South Africa
Operations Manager
Small Hotel
9
Easy to use with standout support — reporting could be smoother across properties
Business optimisation Manager from 500+ room Boutique in Sandton (South Africa)
Verified
2 months ago
Honestly, it's hard to pick just one thing. The product is genuinely easy to use, and the system gives you everything you need and then some — it's clear the team stays on top of the technological curve rather than letting things go stale. But if I had to name a standout, it's the support. I'd rate them a 10 out of 10 without hesitation. Th...
South Africa
South Africa
Business optimisation Manager
X-Large Hotel
10
Quick, helpful support — but reporting needs more depth
Marketing Coordinator from 10 to 24 room in Hoedspruit (South Africa)
Verified
2 months ago
Responses to queries are always quick and extremely helpful! Support agents working on our account are always so friendly and eager to help, which makes the process so joyful!
South Africa
South Africa
Marketing Coordinator
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It provides survey link using API so that it can be used in campaign templates to send to guest, where they can fill survey. It has prpper well defined API for Review management and return Survey responses to partner
Showing all answers to: "What does this product or service do well?"
It provides survey link using API so that it can be used in campaign templates to send to guest, where they can fill survey. It has prpper well defined API for Review management and return Survey responses to partner
GuestRevu is widely recognized for its exceptional ability to act as a highly flexible and responsive partner within the hospitality market. They are particularly skilled at actively listening to their customers' needs and feedback, ensuring their product and service offerings are adaptable and tailored. This client-centric approach means they are not just a vendor, but a collaborative partner that readily adjusts to evolving business requirements.
GuestRevu makes collecting and understanding guest feedback incredibly easy. Their platform is clear, and user friendly and gives hotels reliable insights and strong reporting tools to make actionable decisions on data. Really a must for any hotelier looking to improve their reputation.
Automates processes and speeds up work flow, this saves man hours and makes the operation more efficient. It also makes our reputation management look and feel professional with the use of AI in its responses
This software helps hoteliers by giving them an edge when it comes to understanding their guests. It helps you manage expectations, handle complaints and highlight the compliments. It’s great for identifying both problem areas and non problem areas, making it much easier to manage your property. It really becomes your own dedicated guest relations manager.
Question:
What differentiates this product or service from the competition?
Answer:
It works as Full package for review management system. Starting from provide survey link and collect Survey response from guest and provide proper API to return response to partner API in well formatted way
Showing all answers to: "What differentiates this product or service from the competition?"
It works as Full package for review management system. Starting from provide survey link and collect Survey response from guest and provide proper API to return response to partner API in well formatted way
GuestRevu stands out due to its proactive engagement with the market, constantly evolving its offerings based on real-world needs. Crucially, they maintain a technical edge by being at the forefront of integrations with other systems, ensuring seamless, cutting-edge connectivity and data flow, which is often a point of friction with competitors.
The AI module to generate responses to reviews is a massive time saver for hoteliers. GuestRevu have a unique system to build in milestones such as changing menus, building work, new mattresses so hotels can measure and report against feedback at that time and how reviews change.
Easy to navigate, easy to set up and easy to use. We cam have multiple people using / checking this, so that it's not left to one person, and the process involved is automated, which means that this is a process that never falls short.
The team at GuestRevu, they make the difference here, the software is fantastic, but this team with Amy and Chris in the forefront are just the nicest, most professional and willing people to work with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Good Product to use, However it will become easier to implement by tech partner if you provide clear instruction with your API document for the implementation process and get survey links as well as responses responses submitted by Guests
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Good Product to use, However it will become easier to implement by tech partner if you provide clear instruction with your API document for the implementation process and get survey links as well as responses responses submitted by Guests
Focus rigorously on calculating the projected Return on Investment (ROI) over one to three years —not just for the first few months, and insist on speaking with at least two comparable hotel references to validate their claims of flexibility and integration strength. Treat this assessment with the same critical due diligence you would apply to any major, long-term hotel technology investment.
Go for it! I always recommend GuestRevu to our customers because I’ve seen the transformative results for hotels and their reputation scores. The deep integration we have with GuestRevu enables effective targeting in their guest marketing. The customer service is fast and friendly and the development is always cutting edge and based on hoteliers feedback.
Don't underestimate it's use, it can save you time, and give your reviews a professional look. Use it to its upmost, utilising all aspects of the platform, the results will come back 10fold if it is used proactively.
Don't wait to use it, you business will benefit from week one, it is a tool you need, not a nice to have, the GuestRevu team will guide you through the onboarding and train you to maximise GuestRevu. exceeding guest expectations will become your norm and bring about great ROI
Recommended by
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Founder & CEO
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Owner
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Ian Lumsden
Sales & Marketing Director
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Leon Pijpers
Chief Marketing Officer
@
RoomRaccoon
Are you a consultant or vendor that recommends GuestRevu?
Leave a recommendation
News
GuestRevu
1 week ago
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, Americas & APAC Winners Announced
GuestRevu
2 months ago
Why Reviews Are Essential Hotel Marketing Assets in the AI Era
GuestRevu
4 months ago
GuestRevu selected as preferred guest intelligence provider for The Leading Hotels of the World
GuestRevu
4 months ago
Entries Open for the 2026 GuestRevu GREAT Awards
GuestRevu
10 months ago
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
GuestRevu
10 months ago
How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience
GuestRevu
10 months ago
How CODE The Court Used GuestRevu to Gather Specific Insights and Build Its Online Reputation from Day One
GuestRevu
10 months ago
SEO Expert Demystifies Getting Your Hotel Found on Google
GuestRevu
11 months ago
How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu
GuestRevu
1 year ago
How The Cottage Hotel Increased Review Volume by 430% and Showcases Guest Feedback on Its Website with GuestRevu
GuestRevu
1 year ago
Guestrevu AI Analytics Show Hoteliers the Reasons Behind the Ratings
GuestRevu
1 year ago
GuestRevu and HiJiffy Announce Integration to Gather Guest Feedback via WhatsApp
GuestRevu
1 year ago
African Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
1 year ago
How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu
GuestRevu
1 year ago
Winners of the GuestRevu GREAT Awards 2024 Announced
GuestRevu
2 years ago
Shortlisted Hotels for the 2024 GREAT Awards Announced
GuestRevu
2 years ago
Entries open for the 2024 GuestRevu GREAT Awards
GuestRevu
2 years ago
How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings
GuestRevu
2 years ago
GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT
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Support
Verified Support
GuestRevu has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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