Infor HMS

3.7 (47 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 28 (out of 311) in Property Management Systems

Personalize the guest experience with a global, cloud-based hotel property management system.

Infor is popular in United States of America and China.

Ratings Summary

3.7
Average
Ease of Use
3.9/5
Customer Support
4.1/5
ROI
3.6/5
Implementation
3.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Infor HMS is the #25 most trending product in the Property Management Systems category (out of 311) and the #547 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Infor’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Infor HMS
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor Hospitality Management Solution (HMS) is a hotel property management system built for the cloud with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience. Leveraging integration from the hotel property management system (PMS) to operational systems, Infor’s suite of solutions also help streamline accounting, revenue management, and work order processes.

Capabilities

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Infor doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | Small (10-24 room)

6 | Medium (25-74 room)

23 | Large (75-199 room)

36 | X-Large (200+ room)

Country

21 | United States of America

12 | China

7 | Germany

7 | United Kingdom

6 | France

6 | Australia

3 | Brazil

3 | India

3 | Indonesia

2 | Hong Kong

2 | Spain

1 | Norway

1 | Denmark

1 | Singapore

1 | South Africa

1 | Vietnam

1 | Myanmar

1 | Philippines

1 | Japan

1 | Côte d'Ivoire

1 | Netherlands

1 | United Arab Emirates

Type

32 | Luxury Hotels

16 | Boutiques

12 | Branded Hotels

10 | City Center Hotels

10 | Resorts

4 | Casinos

4 | Extended Stay & Serviced Apartments

3 | Bed & Breakfast & Inns

3 | Hostels

3 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

1 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

Region

25 | Europe

25 | Asia Pacific

21 | North America

6 | Oceania

3 | South America

2 | Africa

1 | Middle East

Category

47 | Property Management Systems

40 | Revenue Management Systems

3 | Event Management Software

Hotelier Rating

Excellent
46
Very Good
12
Average
13
Poor
7
Terrible
7

Property Size

  • Small (2)
  • Medium (6)
  • Large (23)
  • X-Large (36)

Country

  • United States of America
    United States of America
    (21)
  • China
    China
    (12)
  • Germany
    Germany
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • France
    France
    (6)
  • Australia
    Australia
    (6)
  • Brazil
    Brazil
    (3)
  • India
    India
    (3)
  • Indonesia
    Indonesia
    (3)
  • Hong Kong
    Hong Kong
    (2)
  • Spain
    Spain
    (2)
  • Norway
    Norway
    (1)
  • Denmark
    Denmark
    (1)
  • Singapore
    Singapore
    (1)
  • South Africa
    South Africa
    (1)
  • Vietnam
    Vietnam
    (1)
  • Myanmar
    Myanmar
    (1)
  • Philippines
    Philippines
    (1)
  • Japan
    Japan
    (1)
  • Côte d'Ivoire
    Côte d'Ivoire
    (1)
  • Netherlands
    Netherlands
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (21)
  • Europe
    Europe
    (25)
  • Asia Pacific
    Asia Pacific
    (25)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (3)
  • Africa
    Africa
    (2)
9

Good System

Guest Experience Supervisor from 10 to 24 room Resort in Stevensville (United States of America)

Verified
5 months ago
I really like how helpful the support staff is! They are usually very quick and kind when helping our team with issues.
Country United States of America
Guest Experience Supervisor
Small Hotel
10

Professionalism

Assistant Night Manager from 200 to 499 room City Center Hotel in East Perth (Australia)

Verified
5 months ago
The info supporters are very quick and easy to talk to them. They are very professional and gives me a right direction to solve the issues.
Country Australia
Assistant Night Manager
X-Large Hotel
9

Infor HMS - Understand how to use it

DISTRIBUTION from 500+ room Boutique in New York (United States of America)

Verified
5 months ago
Supports is there to answer all questions in detail. Fairly easy to use and understand. On the distribution end it integrates well with everything, troubleshooting is fairly easy as long as you understand how to the back end it also easy to understand. Reporting is great. Dataspy is my BFF. Great for independent hotels. Seamless checkin pro...
Country United States of America
DISTRIBUTION
X-Large Hotel
5

Ease of Use

Office Operations Associate from 200 to 499 room in Fort McCoy (United States of America)

Verified
5 months ago
It's easy to use. Data is aggregated on welcome page. Search is robust and multi-faceted. Many options to perform various tasks.
Country United States of America
Office Operations Associate
X-Large Hotel
8

#reservations, #pricing, room block, #checkin, #report

General Manager from 25-49 room Boutique in (Norway)

Verified
5 months ago
Plenty of options; easy to change details on bills, even after check-out; good module for housekeeping; good module for room blocking; good support system
Country Norway
General Manager
Medium Hotel
4

Not Great for small hotels

Front Desk Supervisor from 10 to 24 room Bed & Breakfast & Inn in Paia (United States of America)

Verified
5 months ago
i like that there is Hotel tonight integration so that when a reservation from hotel tonight comes through i do not have to enter the details manually
Country United States of America
Front Desk Supervisor
Small Hotel
2

Not the best system

Front Desk Manager from 100 to 199 room Boutique in Sedona (United States of America)

Verified
5 months ago
Not much, there is a constant disconnect between the system and the updates that leave us in a bind with upset guests.
Country United States of America
Front Desk Manager
Large Hotel
5

when i need help they are there for me, but when i ask them to send notes on the steps they dont. when i need the same information it is when im finalizing a sale and entering the information so i need the steps, my ceo wont pay for class.

manager from 100 to 199 room Luxury Hotel in Monticello (United States of America)

Verified
5 months ago
it is nice they wait to make sure i can confirm they are doing it right - years ago they would just rush and do it. i still would like them to wait so i can take notes but they wont wait, and understand they need to help the next customer, but i end up having to ask for help on entering groups every month
Country United States of America
manager
Large Hotel
3

Well intended, but not thought threw.

Front Office Manager from 100 to 199 room in München (Germany)

Verified
5 months ago
Associated reservations work well for small groups, work orders are easy to make and the 360 degree few is nice.That you can change your Gastaufenthalt view, so taht you can search for what youe need.
Country Germany
Front Office Manager
Large Hotel
5

Its Infor

Guest Service Supervisor from 100 to 199 room Branded Hotel in Palo Alto (United States of America)

Verified
5 months ago
Nothing in particular. Its pretty basic. The speed at which it operates is nothing to write home about. I've used faster PMSs in the past that do the same thing but better.
Country United States of America
Guest Service Supervisor
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.

Question:

What differentiates this product or service from the competition?

Answer:

The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Jenna Gabriel Marketing Manager @ Tripleseat Software
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Mudasser Tariq VP Sales @ RateGain
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Hannah Scott Content Marketing Manager @ INTELITY
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Jenna Gabriel Marketing Manager @ Tripleseat Software
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Mudasser Tariq VP Sales @ RateGain
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Mudasser Tariq VP Enterprise Business @ RateGain
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Hannah Scott Content Marketing Manager @ INTELITY
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Mike Kantor Director of Global Partnerships @ SiteMinder
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Lola Feiger Director of Marketing @ ALICE
Are you a consultant or vendor that recommends Infor? Leave a recommendation

More About Infor

Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.

Integrations

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Support

Unverified

Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

80%

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