M3 (Labor Management)

4.3 (157 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Anna, Justin, Kathey + 16 more experts recommend M3

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M3 (Labor Management)

4.3 (157 REVIEWS)

Ranked 2 (out of 25) in Scheduling & Labor Management

2024 Finalist HotelTechAwards

Hoteliers voted M3 as the #2 Scheduling & Labor Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

M3 Labor Management - Time Clock Through Pay Check

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Ratings Summary

4.3
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, M3 (Labor Management) is the #2 most trending product in the Scheduling & Labor Management category (out of 25) and the #62 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

M3 has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted M3 as the #2 Scheduling & Labor Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About M3 (Labor Management)
Founded in 1998 | Headquarters in Lawrenceville (United States) | 554 employees
Hoteliers can manage their largest expense with real-time labor reporting. Scheduling, employee productivity, industry labor standards, and customizable reports give hoteliers unparalleled power to proactively take action, reducing unnecessary labor expenses before they happen.

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Capabilities

Mobile Friendly For Your Property Staff

Labor Management

Associate Earning Collection

Accurate Earnings Calculations

Daily Review of Labor KPI’s

Features

Shifts & Scheduling

4/5 features

Time Tracking

4/5 features

Analytics & Benchmarking

4/5 features

Tasks & Checklists

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

Labor Management

Personalized Dashboards allow real-time insight into daily labor costs Customizable Reporting to view data important to your organization Performance Tracking to see what works and what doesn’t Secure Platform Access is tiered and based on employer specified permissions

INCLUDED

Associate Earning Collection

Labor Management Reporting helps manage labor costs and prevents them from ballooning out of control Payroll Preparation to keep valuable hours available for other tasks Employee Self-Service allows your staff to pick and choose what works for them Custom Rules because every property and every employee is unique

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

M3 Average M3

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2

Success Stories

6

References

9

Featured Customers

Popularity by Segment

Size

10 | X-Small (1-9 room)

6 | Small (10-24 room)

29 | Medium (25-74 room)

236 | Large (75-199 room)

196 | X-Large (200+ room)

Country

479 | United States of America

18 | Canada

2 | Cayman Islands

2 | United Kingdom

2 | Philippines

2 | India

1 | Bahamas

1 | Denmark

Type

323 | Branded Hotels

104 | Limited Service & Budget Hotels

101 | Bed & Breakfast & Inns

68 | Luxury Hotels

58 | Resorts

52 | Boutiques

42 | Airport/Conference Hotels

39 | Extended Stay & Serviced Apartments

20 | Hostels

14 | City Center Hotels

14 | Motels

10 | RV Parks & Campgrounds

6 | Vacation Rentals & Villas

2 | Casinos

Region

497 | North America

4 | Asia Pacific

3 | Europe

3 | Central America

Category

437 | Hotel Accounting Software

160 | Business Intelligence

157 | Scheduling & Labor Management

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Hotelier Rating

Excellent
361
Very Good
66
Average
45
Poor
27
Terrible
18

Property Size

  • X-Small (10)
  • Small (6)
  • Medium (29)
  • Large (236)
  • X-Large (196)

Country

  • United States of America
    United States of America
    (479)
  • Canada
    Canada
    (18)
  • Cayman Islands
    Cayman Islands
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Philippines
    Philippines
    (2)
  • India
    India
    (2)
  • Bahamas
    Bahamas
    (1)
  • Denmark
    Denmark
    (1)

Region

  • North America
    North America
    (497)
  • Europe
    Europe
    (3)
  • Asia Pacific
    Asia Pacific
    (4)
  • Central America
    Central America
    (3)
10

Great Tool for a business

General Manager from 100 to 199 room Branded Hotel in Tulsa (United States of America)

Verified
4 months ago
I love the scheduling tool and the reports you can print for time and attendance. We use it to do our payroll and it makes the process so easy. We also use it for accounts payable and entering and editing invoices.
Country United States of America
General Manager
Large Hotel
Travis from M3 replied
Thank you for the review! We are glad that scheduling and reporting has been made easier! Thank you for the feedback on the level of viewing we can send to our Product team as well!
1

M3 system dated.

Hotel General Manager from 75-99 room Luxury Hotel in Lakeland (United States of America)

Verified
4 months ago
Opening invoices feature is really bad - it freezes and then you get a black screen. Also navigating is complicated.
Country United States of America
Hotel General Manager
Large Hotel
10

great customer service

AP Coordinator from 10 to 24 room Luxury Hotel in Mumbai (India)

Verified
4 months ago
M3 Tech support is always available quickly. They advise you how to fix whatever problem you are having or they fix it foryou. You will have your problems resolved quickly.
Country India
AP Coordinator
Small Hotel
Travis from M3 replied
Thank you for the review! We are proud of how strong our Support team is and will continue to be there to support! M3 has also made critical improvements in our imaging module with great results. As always with any issue please reach out to [email protected] and we will be there.
10

Great tool for accounting and forecast

General Manager from 100 to 199 room Branded Hotel in Maple Grove (United States of America)

Verified
4 months ago
- Ease of entering invoices - Simple way to see if invoice is paid - Great for hotel daily data showing.
Country United States of America
General Manager
Large Hotel
Travis from M3 replied
Thank you for the review and feedback! We are glad to hear how well your daily data is shown! And as always we will continue to work to ensure our products pull and show correct data as efficiently as possible.
8

Fast and Efficient

General Manager from 50-74 room Bed & Breakfast & Inn in Portsmouth (United States of America)

Verified
4 months ago
If there is an issue, support addresses it immediately. It is so easy to use, even in a large company. I love the way the night audit report automatically loads in to the software. If for some reason it doesn't, I'm able to just send an email and it will upload it again. When doing this, I don't lose all my work as I can choose to just upda...
Country United States of America
General Manager
Medium Hotel
10

Great Product All The Way Around

General Manager from 100 to 199 room Boutique in Tampa (United States of America)

Verified
4 months ago
I like that the systems are very user friendly, even with little to no training. I also appreciate that support for any troubleshooting issues is almost always availible same day.
Country United States of America
General Manager
Large Hotel
10

M3 survey

President Encore Hospitality from 500+ room Branded Hotel in Dallas (United States of America)

Verified
4 months ago
staff is great to work with. The accounting software is great for hotels and restaurants and the business applications like Labor Productivity are extremenly useful.
Country United States of America
President Encore Hospitality
X-Large Hotel
10

I love working with Greg Norris he is always knowledgeable, efficient and so pleasant to talk with!

General Manager from 75-99 room Branded Hotel in Bangor (United States of America)

Verified
4 months ago
Great customer service, User Friendly platforms and reliable software that we do not seem to have trouble with very often!
Country United States of America
General Manager
Large Hotel
Travis from M3 replied
Thank you for the review! Greg, like many of our amazing Support department is a part of what makes our M3 family of 250+ great!
10

Great Tool!

General Manager from 500+ room Branded Hotel in Philadelphia (United States of America)

Verified
4 months ago
The ability to see my ADR and the comp-set ADR. This allows us to adjust and stay competitive in our market. Staying competitive in our market is key to our Star Report and monthly rooms budget.
Country United States of America
General Manager
X-Large Hotel
8

Available and Helpful; Easy to Use

Director of Human Resources from 75-99 room Branded Hotel in Raleigh (United States of America)

Verified
4 months ago
Tech support is always available and willing to help. Greg and Kiarah have been awesome helping us through any inquiries. When you send in an inquiry, you get an email back in a pretty timely manner. Timecards in the Scheduling and Labor Management are really easy to manage. Employee exceptions and Invalid Punches tabs are easy pointers to...
Country United States of America
Director of Human Resources
Large Hotel
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  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

M3 provides a state of the art software solution for the hoteliers of today. Focusing on cloud-based innovations, M3 is able to offer an entire analysis with integrations, showcasing their strengths in the accounting sphere of hospitality.

Question:

What differentiates this product or service from the competition?

Answer:

M3 stands out in their strengths of optimization toward enhancing hoteliers accounting software. M3’s dedication to the hospitality industry showcases an unwavering commitment to both vendors and partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Our partnership with M3 is based on our co-primary objective of providing hoteliers with a one stop solution for their property management and accounting needs. M3 has worked with us and our team to create an integration for hoteliers as a one-stop solution. I would recommend their team and system.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Are you a consultant or vendor that recommends M3? Leave a recommendation

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M3 Named Best Finance & Accounting Software for 3rd Consecutive Year in the 2023 HotelTechAwards

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M3 Wins Globee® in the 14th Annual 2022 Golden Bridge Business and Innovation Award

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1 year ago

M3 Releases New Features Within Labor Management Mobile App

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1 year ago

M3 Recognized as Top Employer in Greater Atlanta Area

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M3 Recognized as Company of the Year - Hospitality & Leisure in 2022 American Business Awards®

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M3’s New Mobile App Takes the Work out of Labor Management

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Support

Verified Support

M3 has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

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