Smart Host Messaging

4.7 (80 REVIEWS)

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HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Michael, Martin, Sebastian + 23 more experts recommend Smart Host GmbH

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Smart Host Messaging

4.7 (80 REVIEWS)

Ranked 6 (out of 66) in Guest Messaging Software

Intelligent messaging with Smart Host

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Smart Host Messaging is the #5 most trending product in the Guest Messaging Software category (out of 66) and the #182 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Smart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Smart Host Messaging
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Queries about offers are everyday life for your reception. With Smart Host correspondence management, your reception never loses track: we record all guest communication for you and bundle it to the created offers. This way you have everything in view, can react faster and increase guest satisfaction sustainably. Smart communication for hoteliers and guests. Simple. Automated. Profitable.

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Capabilities

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Smart Host GmbH doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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6

Success Stories

10

References

20

Featured Customers

Popularity by Segment

Size

7 | Small (10-24 room)

94 | Medium (25-74 room)

28 | Large (75-199 room)

Country

65 | Austria

27 | Italy

27 | Germany

12 | Switzerland

Type

35 | Resorts

27 | Luxury Hotels

16 | Bed & Breakfast & Inns

12 | Boutiques

6 | City Center Hotels

5 | Branded Hotels

4 | Hostels

4 | Vacation Rentals & Villas

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

131 | Europe

Category

123 | Hotel CRM & Email Marketing

81 | Direct Booking Tools

80 | Guest Messaging Software

More Products by Smart Host GmbH

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https://ucarecdn.com/93eaafd1-9976-411a-aa4c-3c85d5d022c6/-/crop/1677x1048/0,0/-/preview/
https://ucarecdn.com/4190accb-24d9-42d6-b339-d20e0a4030cf/-/crop/1306x816/0,0/-/preview/

Hotelier Rating

Excellent
99
Very Good
19
Average
9
Poor
4
Terrible
0

Property Size

  • Small (7)
  • Medium (94)
  • Large (28)

Country

  • Austria
    Austria
    (65)
  • Italy
    Italy
    (27)
  • Germany
    Germany
    (27)
  • Switzerland
    Switzerland
    (12)

Region

  • Europe
    Europe
    (131)
10

Wonderful offers

Rezeptionistin from 50-74 room in Sankt Martin an der Raab (Austria)

Verified
1 months ago
The offers are very appealing to guests thanks to the design with numerous photos. The ability to work with different templates and the automatic request for quotes are also extremely useful.
Country Austria
Rezeptionistin
Medium Hotel
10

A relief for the everyday life of a receptionist!

Rezeptionsleitung from 25-49 room Luxury Hotel in Traunkirchen (Austria)

Verified
1 months ago
With the help of Smart Host, communication with our guests has improved a lot and makes everyday life easier because you can send offers/confirmations and campaigns easily, quickly and with a beautiful, personalized design.
Country Austria
Rezeptionsleitung
Medium Hotel
8

Good tool but needs improvement

Marketing from 75-99 room in Pontresina (Switzerland)

Verified
1 months ago
I'm thrilled by the versatility of SmartHost, particularly its capacity for users to craft their unique newsletters with diverse design options. The foundational building blocks provided are undeniably advantageous, yet I envision even greater potential awaiting exploration. One of the standout features of SmartHost is its ability to provi...
Country Switzerland
Marketing
Large Hotel
10

Very intuitive user interface

Hotellerie from 25-49 room in Millstatt (Austria)

Verified
4 months ago
Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests
Country Austria
Hotellerie
Medium Hotel
10

Good customer advice, fast processing, modern implementation

Selbstständig from 25-49 room Bed & Breakfast & Inn in Ischgl (Austria)

Verified
4 months ago
Newsletter - appeals to more new guestsFiltering of different groupsWe stay in contact with the guestsProfessional appearance towards the guests
Country Austria
Selbstständig
Medium Hotel
9

Efficient email marketing made easy with Smarthost!

Management from 25-49 room in Lurches (Italy)

Verified
4 months ago
The user-friendly platform makes it easy to create and send attractive newsletters. With comprehensive analysis tools and the interface to the PMS, Smarthost also offers valuable insights into reader behavior, which helped me to specifically optimize my marketing strategies. Thanks to its reliable technology and excellent support, Smarthost...
Country Italy
Management
Medium Hotel
10

Reliable partner

Geschäftsführer from 25-49 room in Wallgau (Germany)

Verified
4 months ago
Easy handling and transparent evaluations. We have been working very successfully with these systems for a few years. There are always innovations.
Country Germany
Geschäftsführer
Medium Hotel
10

Easy to use and effective in performance

Hotelier from 25-49 room Resort in Kirchdorf in Tirol (Austria)

Verified
4 months ago
The simple and clear design of the user interface. Everything is easy to find, but there is still the necessary depth. The fact that the hotel program remains a leader in terms of data sets is important to us.
Country Austria
Hotelier
Medium Hotel
8

Very good support & beautiful design of the newsletter

Empfang / Reception from 25-49 room Boutique in Goms (Switzerland)

Verified
4 months ago
We have been using SmartHost for a few months to send newsletters and guest surveys. The graphical representation and support are top.
Country Switzerland
Empfang / Reception
Medium Hotel
10

Super Tool

Sales & Marketing from 50-74 room City Center Hotel in Bolzano (Italy)

Verified
4 months ago
Great charging speed from the tool. We keep track of the guest data jungle and all data is brought together centrally in one place. We were able to increase direct bookings.
Country Italy
Sales & Marketing
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The software solution sends segmented campaigns that really work. Thanks to the direct interface to the PMS, we are always up to date with current data sets. The measurable success of the campaigns speaks for itself.

Question:

What differentiates this product or service from the competition?

Answer:

The clear guidance in the menu makes it easy to find your way around and is fun to use. You can usually get your questions answered yourself using the small information tips via mouse-over. The support is fast and competent. I like that and it gives SmartHost a real edge over the competition.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Please always consider the entire customer journey. How do the prices from my PMS get to SmartHost and how can they be booked in again. And the second tip. It's better to have less and it works than to overload and nothing works right. Just smart.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 23 recommend
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Support

Verified Support

Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

92%

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